Identity Hair Salons & Spas

Reviews 3

VA

Val UedCustomer

I was a client at Identity in Kenwood for several periods of time over the past 25-30 years. Each of these periods of time lasted anywhere from 2-10 yrs. I went there for manicures, facials, eyebrow threading, and for hair services such as cut, color, and deep conditioning. I had several hair stylists over the years. I can honestly say I can only remember *one* time (out of at least 50) when I was happy with the cut I received, and once or twice with the color. I had several different stylists over the years. A few times I arrived to find that my appointment had either been cancelled or transferred to someone elses book (w/out even notifying me!) because the stylist I was seeing got fired. These are not classy ladies by any stretch, and I really dont like saying that, but its true. Two were fired for stealing, two were fired because there was some love triangle going on (I cant make this stuff up!), and another was fired because she called in sick more than she came to work (thats what the manager said, anyway. Arent they supposed to keep this stuff hush-hush?) There were also times when my stylist called in sick and I was desperate to get my hair done that day and was booked with someone else who maybe came closer to the hairstyle I wanted than my stylist had so Id stay with them. More than once I was switched by the manager when I went to have my cut or color adjusted because she said she didnt like the stylist I was with and that Id get better service with who shed set me up with. One of the stylists I had could never look at ME when she spoke to me. She would only talk AT me while watching herself in the mirror. That was SO frustrating... and annoying, and rude! What really aggravated me often was when the stylist would convince me to try something her way instead of what I wanted, and promised that if I didnt like it, she would do it over for free. This happened at least five times over the entire time I went to the salon, with cuts and with color. Sometimes they would honor their promise and re-do it, but sometimes they wouldnt. The last time I went, I let the stylist convince me to go to a color much lighter than I was comfortable with, with the same promise made. Against my better judgement, I allowed her to do it. When all was said & done, I HATED it. When I received the call-back from the manager regarding the re-do, I was told the stylist didnt want to do it over, even though she had specifically told me she was happy to re-do it both at the time of service AND afterward when Id called and told her I wasnt happy. (The stylist had even added that she was glad I let her try the lighter color because SHE really wanted to see what it would look like on me!) I thought I had a great rappore with this stylist - but this was the opposite of what shed said to me! I decided right then that I would NEVER give them my business again. On average, I paid over $200 for my service each time (cut/color), and IN ADDITION, a $35-$50 tip PLUS at least $35 in products! I tipped well even when I didnt like it! I have given Identity WELL over $15,000.00 during the years I was a customer there. I would have thought that my business was more important than the way I was discarded. To think I defended Identity when my clients, co-workers, friends, and even strangers would rant about how bad of an experience theyd had there! Now I guess Ill sing along with the chorus of complaints about this "upscale" salon. MY ADVICE TO YOU: KEEP LOOKING!!

PR

Priyanka Sen

I have been going to Identity for 4 years and I would see Karissa. She is really sweet, but frankly the last few times I went to her, she did not do a good job with my ombre hair color. She also charged me $40 for a hair cut when she cut off literally 1/4" of hair and had to re-tone my hair for the ombre, and I still did not get the color I had requested. Additionally, I had seen another stylist when she was on maternity leave, who the salon stated was the only other person to do ombre color, and this woman completely and utterly botched my hair. She had no idea how to color dark hair and completely bleached out my hair without giving me the color that I wanted. She also completely misplaced the highlights and it looked as though some beauty school trainee had done my hair. When I called the salon the same day, I spoke with the Salon manager and she told me I could come in and have the same woman fix my hair. However, the next day, I called back because I did not trust the same stylist to fix my hair, and I spoke with the Spa manager who was very understanding and said that she could not provide me with a refund, but that she would place a gift card for the full service amount ($145) at the front desk for the next time I came in and saw Karissa once she was back. I went to another salon and spent another $100 just to get it fixed - and fixed did not mean get the look I wanted. She basically dyed over the color to cover the poorly placed highlights and toned down the hair color. When Karissa came back, I asked her to give me the same ombre hair color that she normally gave me. She colored my hair and when she was drying it, there was absolutely no ombre effect. She told me I had two choices: to have her fix it or go home and let the color wash out. I told her that I really wanted her to fix it because it really didnt look like an ombre at all. After Karissa attempted to fix the color of my hair and gave me a "dusting" hair cut, I was really surprised that I was charged the full $145 for hair color/ombre. When I went to the front desk, there was no gift card waiting for me and when I spoke to the new spa manager Jen, she was really rude and essentially insinuated that I was trying to get free services. She stated "I looked at your record and you appear to be a good customer, so I will assume that this situation actually happened and that that maybe there should be a gift card." Who says that to any customer? And then she continued to tell me that this this not how they handle these types of issues and that if it ever happens again, I have to come back to the same stylist and let them fixed it. I told her that if that same issue ever happened again, I most certainly would not be back. These several interactions really put a sour taste in my mouth. I wanted this to be my go-to hair place, but unfortunately, with time, the service and turn over has really caused the quality of this salon to fall, but of course, the prices only seem to go up. If you want to compete with other Cincinnati salons, you need to have far better service and managers that know how to actually provide excellent customer service. I will not be returning again.

JE

Jenny Warner

I have been going to Identity for about 3 years now to get my hair colored, and every time I have been extremely happy. I first started going because I wanted my hair ultra-platinum blonde and tried bleaching it myself (for anyone thinking about trying this without any experience, ill save you some grief...its a really bad idea. Boxed peroxide is not strong enough unless you get it from a beauty supply place, and youll likely just ruin your hair having to double-process & correct it), and it came out looking like an orange mess. I called in a panic wanting to get it corrected before having to go to work. They got me in the same day and fixed me right up, and Ive been going ever since. If youre looking to go ultra-platinum white blonde, I would highly recommend Cheryl, who Ive been going to for 3 years...she does a lot of blondes and always does a great job with my hair...she gets my roots from medium brown to white blonde in 45 minutes, and my hair feels really soft & silky afterwards...Ive never had a problem with breakage either. It usually costs around $80-100, which isnt exactly cheap, but Ive found that I get what I pay for. Identity is very nice and luxurious-looking inside and I always have a nice experience there. Ive noticed some of the other stylists there are not really a class act so to speak, but I think theyre in the minority. By and large, it is usually a pleasant atmosphere. The only issue Ive ever had there was once they booked my appointment date wrong and they were kind of rude about it...they kept me waiting for about 45 minutes before even telling me what was going on and that they screwed up, then did not give me the option to reschedule with my usual stylist, just passed me on to someone who was free. They did an ok job but it wasnt how it usually looked, which would have been ok except they charged me the same they always do. I would have at least expected an apology and a discount, especially as a regular customer. I try not to be rude or make a big deal about things like that because Ive had kind of job before and know how it is when people get nasty at you over an honest mistake, but if I was in their position I would have at least extended an apology and offered to make it right. Anyway, all in all I have always been very happy with Identity and my hair always looks just how I want it. I always recommend them to anyone who asks where I get my white blonde done!!

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