Washington and Lee Auto Service

2080 Lee Rd, Cleveland Heights, OH 44118, USA

Address:	2080 Lee Rd, Cleveland Heights, OH 44118, USA
Phone:	+1 216-371-2850
Site:	washingtonleeservice.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed

Location

Photos 9

Reviews 12

Bess Bonerigo

My experience at Washington and Lee was pretty typical up until the end. My car was making a weird noise. I scheduled an appointment to bring it in and of course on that day it wont make the noise. The mechanic I talked to said hed look at it anyway. They kept me updated through the process. Heres where they were atypical, they couldnt find anything wrong with my car after driving it around and lifting it up on the jack. They told me this and then they didnt charge me a dime. Ive had my car other places and they have charged me $90 just to look at it. Ill be bringing my car here from now on, funky noises or not.

Thomas W

I agree with the earlier reviews. While they are somewhat relaxed about scheduling regular service appointments, they are highly responsive when I identify a specific issue to them and are great about communicating what they are doing, cost, etc. up until the end. To an earlier posters comment, I have never felt like Ive been upsold or prompted to make a call I didnt feel comfortable making or given an array of confusing choices. And, while Im no expert, the price has always seemed to be within "the zone" (not always the case at other places). I wouldnt take my car anywhere else.

Donald Buttram

3 stars based primarily in that my SUV was accepted for service on a short notice. Upon arriving, I noticed the shop appearance was, well, terrible. Grubby looking staff members albeit they were somewhat friendly. I dropped of the vehicle for a oil chance w/filter. Upon returning to take delivery, the price was increased from our original agreement. No worries, I paid. Just for kicks, I raised my hood only to find the engine cover was not installed properly, and oil spillage.. Sloppy work. Cost them 2 stars.

James Raden

These guys never try to upsell me on anything and have even worked on my car right away without an appointment for something simple. Nothing lackadaisical here. The owner seems to be always around when I bring my car in and he takes an interest in all the repairs in the shop, either performing them himself or seeing to it that its getting done. I trust them.

Terry Orcutt

I truly believe these guys are honest, do decent work, and are nice. My 3 stars is because they are just a little lazy with their customer interaction. It kind of seemed like someone said, "Dude, we should open a garage!" A little more focus on the business side would be appreciated these days. They are honest, though.

Adam Dunne

Although I didnt use their services, I was visiting from England and I noticed a few classic cars parked out front. One of the mechanics can out to talk to me and was friendly enough to show me around. Very nice place.

Mark & Kerry Nicoletti

Had great service the 1st dropping off a car, didnt realize that they charge a $90 fee to just look at the car. Seems unfair as Ive never had to pay for that service anywhere else.

Joshua Daum

We go here for all of our car-related stuff. The team at Washington and Lee are fantastic--they do great work and they stand by it!

Alex Herbruck

Been going here for years for a reason. They are the best service garage I have ever experienced.

Aaron Tobin

Nothing really negative to say about the place the atmosphere was cold and standoffish

Charles Peterson

It really helps to get to know the people who service your car.

Jason Wainwright

Great