Gerber Collision & Glass

Address:	1046 Dublin Rd, Columbus, OH 43215, USA
Phone:	+1 614-487-0990
Site:	gerbercollision.com
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 24

Reviews 12

Sherri Wilburn

Wow. The worst customer service from the moment we pulled into the parking lot from the front desk to the person writing the estimate. We were accidentally directed to the wrong location by the rep on the phone (dublin, dublin-Granville locations got mixed up) Tried to send us home to call a number again ( we had both taken off work and actually had a rental truck there waiting with the Rent al Car Rep sitting in Lobby. Only person in lobby!!) Were horribly rude because we were a little late due to the mix up. Rude, unprofessional and tried to force us to sign a document to leave our vehicle to be worked on BEFORE we got an estimate? Then when we questioned it because we didnt understand it, we were told by manager while we stood outside trying to call our State Farm full coverage agent for advice on this behaviour on what to do that they didnt want our business because we didnt trust them as they walked away while talking. Really? Wow. Took our vehicle back to the Gerber on 161 Dublin Granville Road and got the BEST customer service and explanations on how paperwork/estimates work from Dan and even Tyler that does the work came out and APOLOGIZED for their rude teammates...this location needs some training.. Rude front desk girl says Corporate is in Canada so good luck getting help...so hope Canada Corporate office is reading this...clean house? I asked for a copy of our paperwork from same girl. She said no she was going to "shred it up." Wait, what? Oh and by the way GERBER GRANDVIEW Dan got us our rental truck..same one! and took great care of us..we are fans of GERBER just not yours!

Erica Flinn

I was referred to Gerber Collision & Glass on the Dublin Rd location through State Farm to get my front bumper damage repaired. I was immediately impressed with the friendly, understanding staff and easy communication from my estimate visit to the communication and flexibility with setting up my appointment. Eric was especially helpful and kind from the beginning with my estimate prices and helping me cancel my State Farm claim because I decided at the last minute to pay out of pocket (because the price was much cheaper than other auto body shops had given me in the past). When I picked up my car, it was cleaned and vacuumed inside and out and the bumper looked fantastic. They even fixed my gas cap because it was slightly crooked when I dropped it off. That evening, I noticed the battery was dead and the fog lights and brake lights would not turn off. I called Gerber the next morning suspecting that a wire had been handled incorrectly by Gerber to cause this. Eric was surprised that a bumper repair could cause this light issue, so he went above and beyond to talk to the person who had worked on my car, and then called the local Subaru dealer for me and solved the issue within a matter of 15 minutes. Turns out it was a Subaru symptom of a low battery, and he kindly recommended replacing the battery and I should be good to go. I will recommend Gerber to all of my friends in need of collision repair and be back if need be- not only because of the excellent body work, but the way that Eric handled this situation and went above and beyond to help a customer in a stressful situation.

Michael Massaroni

Had someone break into my truck and steal my radio. Tiny punch hole but still needed to get it repaired. Break in happened on a Sunday, was able to get into Gerber on Tuesday, and one week later I had my truck back. Work was flawless; paint matched perfect, metal work was unnoticeable. They topped off the experience by detailing inside and out which was unexpected but overdo for my truck and greatly appreciated.

Kevin Shugerts

My car was hit by another driver and that drivers insurance sent me here. I was extremely impressed with the companys attention to detail and care about my car. They called me often with status updates and explained each step of the work to be done before anything was final. Last but not least they clean the car better than most car wash shops! I was very pleased with my experience.

Nick H

Had a great experience here. They replaced the back bumper on my BMW 3 series in less then one day. The paint matched perfectly. I worked with Eric OBrien and he even fixed some other minor things on the car at no charge. Picked it up the next day and they even washed it for me. Would recommend to family & friends

Daniel Sawmiller

The staff was so slow and lazy about getting back to me. They tried to deny a flaw in their work until the body shop guy agreed with me. They took 4 times the amount of time they originally forecasted. Needless to say, go somewhere else to get your car fixed.

Amel Hamed

Came here bc it is a perffered shop for gieco. They did a great job fixing our Honda Pilot. They also cleaned the interior and exterior very well. Thank you fot your great customer service.

THE EMPIRE

Walk in, hand staff behind the desk your keys and theyll say you never brought your vehicle in. Lazy staff or something...

Matt Shadle

Looks great, fast and kept me up to date along the process couldnt be happier.

Jacques McCoy

I just cant say it enough great things about this!

essawy m

best customer service ever thanks guys

Ginger Denty

Great service