LA Fitness

2100 Polaris Pkwy, Columbus, OH 43240, USA

Address:	2100 Polaris Pkwy, Columbus, OH 43240, USA
Phone:	+1 614-430-9210
Site:	lafitness.com
Rating:	2.9
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–9PM 6:30AM–7PM 9AM–7PM

Location

Photos 100

Reviews 4

Noble Savage

Oh LAF Westerville…oh you… Where to begin? You’ll appreciate the need for more cleaning crew and fewer sales people the moment you walk in the door. The place smells like a sewer. The locker rooms (the mens at least…I can only assume the womens are similar) are routinely littered with paper towels, discarded water bottles and the occasional feces-smeared hand print (which resided proudly above the dry sauna for better than two weeks in March 2017 before someone took pity and cleaned it off). The bathrooms consistently reek of urine and worse, the sinks are as likely as not to be out of soap and in need of a good scrubbing, the shower stalls contain what appears to be handsoap (perhaps taken from the sinks?) in place of bodywash. Once in the gym, the 2nd floor (where the free weights and nautilus equipment reside) looks to have never before seen a vacuum with dust bunnies the size of toddlers residing at the base of much of the equipment, and garbage cans which routinely overflow with more used paper towels on the weekends when it would appear the cleaning crew has time off. The 2nd floor restroom is a horror show – presently in disrepair with the sink fixture having been torn off and typically in need of a bleach spritzer from top to bottom. The equipment itself is passable, if not grungy and in dire need of a washing. The ‘Hoist’ line of nautilus equipment is decent quality, having replaced (but not displaced) the legacy nautilus gear. The Hammer Strength equipment is a bit dated & again in need of some anti-bacterial loving and a good dust mop, but respectable. The leg training equipment is a bit worn and grungy, but with three leg presses and a hack squat along with a single squat rack one can get a respectable lower body workout provided you take the time to clean your gear before & after training on it. Dumbbells go up to 100 Lbs and there are multiple benches so normally you don’t have to wait to get your upper body workout done. The clientele…well, imagine if WalMart were a gym and you’re on the right track. The primary demographic seems to be creepy old dudes who prefer to use the Nautilus equipment as furniture while they socialize & who seemingly can’t wait to take their pants off and prance around the locker room. Note to all creepy old dudes: the dry sauna is not your personal Turkish Bath. Wear a god damned towel. No one wants to see that. NO ONE. The staff? Aside from the sporadic ‘Hey, how ya doing’ when checking-in, they simply seem to give zero f#cks. Seriously. The cleaning issues have been mentioned on multiple occasions and are typically met with all the enthusiasm one might expect of a minimum wage employee & the results show it. There’s no sense of pride in this club – which I believe has to stem from the same type of apathy at the management level. Hell, even Planet Fitness does a FAR better job keeping their club in shape and they’re open 24 hours a day, 7 days a week (which reminds me - why again does the Westerville LAF not open until 0900 on Sundays? Are there that many church-going gym members?) In summary, LAF Westerville is not going to ‘Wow’ you with the member experience. Its reasonably cheap and conveniently located and if you’re willing to lower your standards of cleanliness and overlook the smell & the bottomless oldsters hanging out in the lockers you can still get a decent workout.

Yati M

Tia. Trent - the incoherent manager at LA fitness Polaris has a comprehension level of a 2nd grader. She could not help me through cancelling my family membership (1 account with 2 people in it) because the credit card on the billing information did not match my current card. She could not keep her cool while I was explaining my situation as to how I deactivated that old credit card. After her loosing her patience and getting agitated several times, she told me that she would be able to help me if I can show a bank statement of the transaction from the old credit card to LA fitness. I went out, made a call and got the PDF of the bank statement as she requested. That took me about 2 minutes. Apparently, thats enough time for Tia. Trent to get herself confused about the whole situation and get the argument back to square-one because she started calling the PDF bank statement document "a screenshot". And that she cannot accept a screenshot as a bank statement. I kept telling her that its an official PDF taken from the bank account but she doesnt know what that means as she kept talking over me. Confused as to how she landed this manager position, I just walked out. I decided to drive to the Gracelands LA fitness location to cancel my membership. The manager at Graceland, Ashley J., scanned my membership card and cancelled my account upon request in no less than a minute. As Ashley. J said it "Youre the account holder so you should have no problem cancelling your membership at any given time." Other staff members have always been friendly but I do not recommend LA fitness at Polaris because of the operations manager Tia. Trent.

Dennis Sullivan

The only positive thing about this gym is the group fitness classes. Cycling classes are great. Everything else about this gym sucks. Most of the front desk staff are rude and have no customer service skills. Sometimes they wont even stop looking at their phone or talking to a coworker to make eye contact with you or say hello when checking you in. The body language of the staff on the gym floor screams that they are totally disinterested in their jobs. It seems their only real purpose is to attempt to sell personal training sessions. Occasionally (probably when a quota is due) there will be signs up around the gym about training sessions or a raffle to get a free session. Due to the attitude of these employees, I never even considered signing up. Equipment throughout the entire gym is disgusting. Everything is dirty - the gym equipment, the locker room floors, the showers ... everything. Most of the time there is a ton of water around the floor and counters near the sink area. Understandable to a point since people are using the showers and sinks, but at times it looks like it hasnt been cleaned for days. The inside of the lockers probably havent been cleaned in years. On days when it is raining or snowing there will be water/sludge/crap left behind from someone elses shoes. Again, understandable ... except for the fact that no one on staff at the gym ever cleans it up. If you do decide to sign up here, when you try to cancel make sure you do in time! If you dont cancel at least five days before your next month is due, you are forced to keep your membership through the next month.

Melissa Lister

TERRIBLE! I was out of town visiting family and this is the gym they go to. They had one the website that you get a three day guest pass every six months and that the child center was $3 for a day. When we get there, we were informed by overweight employees (Who hires overweight people to represent a "prestigious" gym?) That guest passes cost extra and the child care was $5 and the website is wrong. It was no big deal however the girl taking care of us couldnt type information into the computer for the life of her so registering for a guest pass took 45 MINUTES!!!! The childs room doesnt allow food or drinks of any kind. Pretty hardcore if there are infants, but I could understand because of allergies. I dropped my child off and went to workout. I worked out for an hour and went down to pick up my daughter, in which the caregiver picked her up like she was a limp noodle. I thought she fell asleep, but to my surprise my daughter was in HYSTERICS! The caregiver had the audacity to give me attitude saying my daughter screamed the whole entire time. Mind you the front counter had to take my phone number four different times that way this caregiver had my number in the system to call me if she needed me and during my whole workout my phone was with me just in case. When I asked her why she didnt bother paging me after the first ten minutes it was like I asked her to recite Einsteins Algorithm. I will NEVER set foot in this gym again and will strongly warn everyone away. When you get better treatment in a gas station located in the ghetto, you know there is something seriously wrong.