U-Haul Moving & Storage of Riverside
| Address: | 4565 Linden Ave, Dayton, OH 45432, USA |
| Phone: | +1 937-258-8112 |
| Site: | uhaul.com |
| Rating: | 3.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 15
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Thomas Spaulding
Can I give them zero stars.... My original reservation from u-haul was at 9am. I was contacted that my reservation is being changed to noon with no reconciliation. I arrived at noon to find that they DID NOT have my truck available. The desk worker contacted another agency and found me another truck 30 minutes away. He didnt even ask if I wanted it, he simply just signed me up and told me to drive myself to the new location. While I waited for my ride to pick me up to take me to the new location I attempted to ask the previous desk worker two questions. Both times he ignored me. No response and no recognition. On the 2nd question he got up and moved to another computer!!! At this point I was infuriated so I decide to go wait outside since the desk worker wasnt going to respond to me in any way. While waiting I called UHaul Customer Service and was told I would get my guaranteed fifty and would send a $75 certificate for my rental and poor customer service. Upon arrival at the new location I come to find the old location did not post my Guaranteed Fifty and my $75 certificate is invalid. So for the worst customer service ever I get absolutely nothing. Hands down my worst experience with any company ever!!!
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Roxane Hassan
The technician working on my hitch was great. The general manager screwed up the wiring on my car & I had wires dragging on the road from the engine. I called as I had no brake lights & both signal light directions showed I was turning tight. She told me to come in that Thurs at 4. She decided to leave & the tech was alone & unable to work on my car to fix it. Scheduled to go back today, Friday & I explained my concerns that I was having to wait longer as the tech was having to go to the lobby to help other customers. Her response was "we have other customers to help". Apparently I am not a customer who has already paid for the service & I can just wait longer. It is quite disturbing that when the manager acres up the wiring & I have photos that they would think it acceptable to charge you to fix their screw up. I would not suggest anyone deal with Jacqlyn.
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James Mowery
Had a couple hitch receivers installed and everything went well. Prompt and courteous service. Wow what a difference time makes. We had such a great experience with the hitch, we tried a renting a box truck. Yeah not a great experience at all. We had to wait for 10 minutes to even speak to someone. Nobody was at the service desk, no apology when they finally showed up. They were not courteous during the transaction. Upon returning the truck, we waited 5 minutes before anyone showed up. It was just before closing and he wanted to send us on our way instead of doing the paperwork and being done. We opted to wait, then he decided to round up the mileage on what was on the invoice so he could get us on our way. So we wont go back for a rental and we would hesitate about getting another hitch from them.
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C.G. Strattyn
I needed a dolly hitch to take my car from Ohio to Washington State. The guy that took care of me was rude and incompetent. We got to Illinois to discover one of the straps had torn off the wheel of my car. The idiot attached the dolly wrong. We had to wait an hour for road side assistance and another hour while we unloaded the car, detached the dolly, and put it all back on correctly. This not only derailed our entire trip by causing us to spend an extra 90 dollars at a hotel in the middle of nowhere, but it could have also cost us the car had we not seen the strap tear. Can you imagine if it had come off and crashed into someone behind us on the road? I wish I had gotten the name of the person who helped us because he should be fired for his negligence!
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Vince Roberts
We had pre-arranged - weeks in advance - to have a truck available but the day before the move they told us we would be getting a much bigger size truck than what we requested. So the morning of the move we changed to a smaller truck then what we originally requested. But then the decent pricing we had agreed to went away totally and we got charged a lot more money. So it cost us $225 to rent a truck for a few hours. So much for a $29.95 rental agreement! They pretty much stole an extra $100 from us. They are not willing to refund us any money. They wont even call us back to discuss the issue. Needless to say they wont be getting any more business from me. How can this company stay in business when they steal from people like this!?
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ricky smith
I wish I could give zero stars. I waited in the lobby for at least 15 minutes before anyone showed up to help me. I needed a 2 wheel dolly to tow a small car and was told my 2000lb trailer ball was to small but they would sell me one that would work. I told them no thanks for the upsale and I went to a different uhaul and I had no problems getting and using the 2 wheel dolly. I could understand my 2000lb ball being to small if I was towing a large car or a truck but I wasnt. They just wanted to make extra$ but they lost out on a rental. I will never go there again.
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Christina Prezzia
Everything was fine with the u-haul, initially. HOWEVER, a family member of mine left Oakley sunglasses in the vehicle since we were carrying heavy things etc. We remembered them about 10 minutes afterwards and went right back. They checked the glove box for us and where the sunglasses had been placed and there was now a pamphlet that hadnt been present before. We asked them again and the young guy looked pretty embarrassed and unconcerned. Dont forget anything- they will steal it without a doubt. The linden Avenue Dayton, Ohio U-haul.
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Madison Shepherd
My boyfriend and I had to travel to Wisconsin with his racecar on a trailer. Half way there we realized they gave us a trailer without breaks. When we got back home and told them they didnt offer us any discount for the mishap. Besides that the employees were friendly.
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Ben Thrasher
Budget failed to have a truck I reserved. I went into U-Haul, and they were able to help me right away. U-Haul got me a better truck and beat Budgets discounted price I was supposed to get.
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J Tax
Jesse the General Manager called me back to apologize for some mishaps that happened regarding the rental of the UHAUL truck. I am thankful for his phone call to clear up this issue.
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Shawn Nelson
Renting a truck was simple. Returning a truck took about 10 minutes to wait. They were under staffed, yet still the returning process was painless. Just need to hire more hands.
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Leroy L
Could not install hitch..no tools to complete the job wanted me to take to another mechanic to do their work..then return to finsh the job..I went elsewhere..
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Jody Raiford
Rented a truck to move some furniture. Knowledgeable, nice staff. Prices arent terrible, and the equipment was in decent repair, as far as the things go.
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Jon Miller
Everything was great. The staff were nice and the truck was clean and ran great. Id definitely rent from this U-haul again.
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Jezdan Eisele
Would not accept my debit card. And didnt try to offer any assistance. My card works every where