SVG Chevrolet, LLC

Address:	1225 Russ Rd, Greenville, OH 45331, USA
Phone:	+1 937-569-0007
Site:	svgchevy.com
Rating:	4.4
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–6PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Jeff Atchison

I contacted the dealership early last week inquiring about a 2015 Dodge Dart SXT (stock # P455) which is described on their site as like new. I was interested in the car for my son because it has less than 8,000 miles on it. I spoke with Brandon who was very helpful. I explained to Brandon that I live in St. Louis, MO. and would be traveling quite a distance so I would appreciate if he could be my eyes and completely describe the condition of the car to me. I also explained to Brandon that if the car wasnt as described when I arrived at the dealership, I would not close the deal even though I was traveling nearly 400 miles each way. After getting two pictures from him of a small crack in the rear bumper and a small paint fleck in the front bumper, I proceeded to provide my credit card for a $500 deposit. Before making this long trip, I decided it would be a good idea to request a 2nd opinion on the condition of the car, this time from someone in management. So, two messages were left for Bob (manager) at the Greenville location to call me, which he never did (this was Thursday 2-23.) I also called Bob and left a voicemail explaining my situation but again, no return call. Friday morning I texted Brandon and told him I wanted to speak to the manager prior to making the trip. Finally, at noon on Friday I got a call from Brandon and Bob so I explained to Bob my situation and requested that he perform a thorough inspection of the car, inside and out, and report back his findings. I also explained to Bob that it would be very frustrating to drive 800 miles round-trip to find a car not exactly as described. Bob said he understood completely and that he would call me within an hour. Again, no call back. After waiting 4-5 hours, I texted Brandon asking why Bob hadnt called me and he said that Bob looked at the car and it didnt smell smoked in nor did he find any other cosmetic issues with the car. Upon arrival, it didnt take me 30 seconds to discover that the car had a mismatched tire and 3 badly marred wheels, in fact some really bad and VERY noticeable curb rash. After getting the car outside in the daylight, I also discovered the car had a crack in the front bumper. None of these items were disclosed to me. I relied on the video on their site which describes the car as like new as well as the salesmans description of only two small flaws, and of course I relied on Bobs depiction of the car given he is a member of the management team. I felt confident in making the trip but needless to say I was very disappointed to find the car in this condition. I asked to speak to Bob who suddenly became unavailable, so we left and headed west. Obviously, we did not buy the car. As you might imagine, this has left a very bad taste in my mouth and Im being polite here. I was crystal clear that I wanted an honest representation of the car and what I received was anything but. These were not minor cosmetic flaws which were easily overlooked. These were very obvious, conspicuous issues which anyone with a trained car inspection eye would have picked out even faster than I did. Looking over a car is in every car managers DNA so this was not a simple mistake in my opinion. It was at a minimum laziness and at most an overt attempt to pull one over on a customer. I guess Bob figured I would buy the car after investing so many miles in the trip to purchase it. The fact that he didnt give us the common courtesy of an apology for our expensive inconvenience was the icing on the cake. As Im sure you know as a business owner, your reputation is everything. Not only did Bob cost Brandon a sale that day, he cost the dealership many untold sales in the future. Experiences like the one I had at SVG are what customers fear the most about buying a car.

Ashla Alberson

Horrible! Talked to them and made an appt to go see a suburban. Drove 2 hours to get there and when we arrived nobody new anything about us coming and the suburban was at the Eaton lot supposedly. We left upset! The next day I get a call from the girl that I had been talking too and she acted like she didnt know that we drove all that way the night before to see the suburban. Told her that we did and that it wasnt there. She apologized and asked to give them a second chance. So we did! We made arrangements to go and for some reason I had a question and called before we got all the way there. Well of course the girl I had been talking with wasnt there. So I told the person on phone that we were on our way to look at the suburban that Briana was gonna have on the lot for us to drive. She put me on hold and then asked to call me back. She calls back and says the suburban is no longer available! Hmmm I dont believe that was the case. Briana had just emailed me on Sunday night before going . If a vehicle is sold I would think employees that our working with a customer would know this. It was a total messed up deal. I have never had such a poor experience from a dealership. Never will I purchase from them. We were ready to buy from them that day! I feel hurt that we were treated this way. My heart was set on that Suburban.

Holly Bundy

I am very impressed with SVG Motors and SVG Chevrolet!! Great, friendly, knowledgeable staff. Incredible prices on vehicles. I love the Superior Value Guarantee: 3 years of free synthetic oil changes, 1 year of of paintless dent removal, and the Best Value Guarantee which means they will pull up comparable vehicles from the competition to give you peace of mind knowing you have the best price. SVG Motors Weekly on Saturday mornings on Channel 7 is also great... the show helps to teach customers/future car buyers about different features and information on vehicles out there. They really go above and beyond for there customers. 99.9% of people who have visited or bought from there would agree. Thanks guys for being different from every other dealer out there :)

Captain A

I was impressed with how welcoming the staff were when I entered the dealership. I found exactly what I was looking for in a vehicle and for a very good price. My sales consultant Cory Morris went above and beyond thoroughly explaining the features of my vehicle and making sure I understood how to use them. I was astonished by Corys knowledge of each feature in my vehicle. Cory synced my phone to my car so I could listen to the music on my phone immediately. Cory also assisted me in setting up my OnStar services. It was nice to learn visually the features of my new car instead of having to read the manual. I was very happy with my purchase and the quality of customer service I have received. I would recommend this dealership to everyone.