Gerber Collision & Glass

6436 E Broad St, Douglasville, GA 30134, USA

Address:	6436 E Broad St, Douglasville, GA 30134, USA
Phone:	+1 770-852-6500
Site:	gerbercollision.com
Rating:	2.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 46

Reviews 15

Beth Noble

Absolutely horrible, horrible service. We went to them because we thought things would be done right, because there was an Allstate agent on site. We were rear ended and our job was estimated to be a 17 hour (2 day) job. Gerber said 4-5 days. Lots of us calling them, tracking THEM down, many broken promises and 4 WEEKS later, our van was "ready". We got the van and realized that the labeling on our van was completely messed up. Out of ALL of the checks, inspections etc, they completely missed one of the most obvious repairs. It would have damaged our value of our car and lowered the value tremendously. I called corporate after calling this location (and no answer). We left a message for the manager and corporate sent them an email. IMHO after all of the missteps and mishaps, the manager should have called us. Actually, NO ONE called us. We, once again, had to track them down and call them. We got the assistant, Ashley, to the manager. Never heard from the manager. Horrible customer service & lame excuses. We almost always use Peach State, and we will go back to PS again......we will never EVER use Gerber again. Ive warned my hundreds of friends throughout social media and now I am warning you all............

Kat-Bryan Andrews

Our vehicle was damaged in a fender-bender, the other drivers insurance covered the repairs. After hearing horror stories about dealing with repairs after a collision, I was dreading this. Imagine my surprise to have everything go completely smoothly. The insurance agent on site worked up the quote, we set up the repair appointment and a rental reservation. When I dropped off the vehicle, the repair shop did a once-over with me to note existing unrelated scratches, and the areas to be repaired. The guy was kind and humorous, which helped make a stressful situation less tense. The repairs ended up taking longer than initially estimated, due to finding damage that wasnt visible at the outset, and parts delays. Thats completely understandable, and beyond their control. They kept us updated frequently, and clearly explained what was going on. I picked up the vehicle, and it looked like the collision never happened. I am completely satisfied with the work, and the level of service we received. I was even able to return the rental vehicle right there at the front desk instead of having to drive it back to the rental office. I would most definitely recommend this shop.

anthony brown

I took my car in for a minor repair to the hood after several days went by I went to pick it up and it looked just as it did when I brought it in. After much discussion they brought the car back better but the hood was still not flush with the fender but I was assured the car was safe to drive . Well while driving on the expressway the hood flew off only to be held by the driver’s side hinge, the side they worked on, the side they assured me was fixed is the one that failed. I contacted the General Manager and sent him photos of the damage and the bolt they installed. His response was to tell me the service supervisor (no longer employed there) who handled my car left a note in their file saying he told me I needed another hood. I never received that statement verbally or written. Needless to say they did not stand behind their work . I would not recommend this shop to anyone .

Sara Loftis

I cannot thank the folks at Gerber Douglasville enough for making what I thought was going to be a scary and stressful situation (1st car accident), feel well taken care of and thoroughly resolved. Id had my new car less than a year and was t-boned on the passenger side. Thankfully no one was seriously injured....but my brand new car was smashed!! Communication was above and beyond during the repairs. Not only with text but actual phone calls....that never happens anymore! It made me feel assured and confident through the whole experience that my car was in good hands!!!! Even though my poor new car required "surgery", shes looking brand new. Im and beyond thankful for my Gerber Douglasville folks! My friends and family go nowhere else because of you guys!

Jesica Rehmann

After I got into an accident, it only took them a week to finish my car. Friday to Saturday and with the holiday in the middle of the week, I was so impressed. Cynthia the receptionist is very understanding and thoughtful. Leo the general manager is very personable. After my car was finished, I wanted to do a test drive, and Leo came with me. I am very satisfied and highly impressed. They took care of everything from day one, to the rental to understanding my urgency to complete my car in a timely manner. Please use this company.

tan mehedi

Horrible customer service. " Rodney " is horrible. We went to get a quote for the damage on my car. Its been at least two months and we have NOT received the quote from him. We called him at least 10 times and send few emails. He is either not in the office or he will tell you he will send you the info soon and nothing but cricket. I took my car next day to another shop on Douglas blvd and got quote the same day.

Sherrika Miller

stopped by on Wednesday the 12th of July for an estimate, today is Friday I am still waiting, and everytime you call theyre sending it by end of the day.. keep it..horrible horrible service, just for an estimate, imagine the workmanship. WHICH I COULD GIVE NO STARS..

Richard Ducree

Dont use them. Poor service. Never honored their word for repairing the issue. Had on going issues with my headlights after repair was supposedly done. It took another repair shop to inform me that they used improper methods ( not manufacture specs).

Vida Williams

All I needed as an estimate. I was refused for them complete it & they called insurance company asked for an adjuster. Send the claim estimate & allow them to deny my claim. It was minor damage, nothing serious.

Dannydonna Roche

Never got my final paycheck from them. Was constantly lied to about my paycheck. Douglasville location is run poorly and management does not care about the employee. DONT WORK HERE. YOU WILL NOT GET YOUR PAY

Janine S. Danielle

MY CAR LOOKS AWESOME!!!!!! THANKS GUYS! I know how busy this location is, and they were great at getting everything done even though I didnt have an appointment. SO HAPPY EVERYTHING LOOKS INCREDIBLE

Mike Tisdale

Good and fast replacement of my 07 Tundra front bumper. Special thanks to the technician who even went the extra mile to reinstall my specialty tag on the bumper as I didnt expect it.

Jehan V

I feel my truck, which was fixed here on an accident claim could have been done better. The service was fast, but there are areas on my rear bumper that could be better.

Anonymous User

Horrible place never ever bring youre car here they screw you over

Rodney Booker

Quality work and finished ahead of time we were told