ABRA Auto Body & Glass

6934 Douglas Blvd, Douglasville, GA 30135, USA

Address:	6934 Douglas Blvd, Douglasville, GA 30135, USA
Phone:	+1 770-942-2544
Site:	abraauto.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 32

Reviews 12

Chris DeFreese

They should find someone who is a little less argumentive, disrupting, rude, and aggressively condensending on the phones. As a customer, Im sorry to have bothered you. Im sorry I bothered to attempt to drop my car off for repairs. Im sorry you didnt have the information posted anywhere that you dont do any new business or touch any new vehicles on Fridays inside or outside your business or on your website. Im the one paying for it. Why do you need to know if Im getting my money from my own account or from insurance? Do you charge different rates, upcharge/gouge differently, or do different quality of work depending on the source of the money? You will be paid by my hand for any and all work. Im sorry your phone person didnt or couldnt explain that beyond "we just do", and couldnt do it in a tone and way that wasnt dripping with contempt and condescension. Maybe it was a bad day for her, and Im sorry for that too.

William Sligh

I wouldnt say as good from the factory, i noticed my rear bumper still doesnt look straight. I would have said something but my wife picked up the car and didnt notice it. The customer service Im not sure about. Jan was nice and helpful but I other than that I feel like an inconvenience. I ordered some parts 2 weeks ago. I havent heard a word from them. Keep your customers in the loop.

Double D

Need to figure out how to move their wrecked cars in the lot... I deliver cars here and was told I need to put a car that doesnt stear or start in parking spaces when my flatbed is way too long to turn in the little lot... Sorry but my job is to deliver not park em... 98% of the collision places I deliver cars to has their own snatch truck to move disabled cars....

Mary Kay Fox

This place is awful. Ive given them numerous chances over the years to act professionally and perform solid work and Ive been disappointed every time. Unfortunately, many insurers force you to use them. I will NEVER go again. The receptionist is rude. I was treated so poorly today (after my car was rear ended and towed there) I had to get it towed elsewhere.

Michael 02

Called to see if they would even do work on my car and the woman who answered was completely rude and un helpful. One of the most rude places Ive ever dealt with. Its like they dont want money or business thats fine body shops are a dime a dozen. I understand that most people in Douglasville are rude jerks but this place takes the cake. Good Job! NOT

Keith Man

We were sheduled for an estimate then the staff refused to perform the estimate once we arrived. Staff had the attitude that we were inconveinencing them. Never known a company to turn away paying customers before.

Deb Wolfe

Cris at the Douglasville Abra as well as all the other staff are very professional & very good at their jobs. Cris went up and beyond to accommodate us in getting our Kia repaired.

MrTkder

Just picked my car up from Abra. They did a fantastic job and in a timely manner. They even cleaned the inside up. Chris rocks. Chris if you ever need a job, call me!

stephanie mason

Chris provided excellent customer service. He called me each day to let me know how my repairs were coming along. I highly recommend them.

K K

Excellent customer service! Chris is awesome and kept me updated on progress!

Brian Fisher

Professional, timely, and very communicative throughout the entire process.

Anonymous User

There work is just as good as if it came from the factory.