Ulta Beauty

1405 Som Center Rd, Mayfield Heights, OH 44124, USA

Address:	1405 Som Center Rd, Mayfield Heights, OH 44124, USA
Phone:	+1 440-683-9015
Site:	ulta.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 47

Reviews 12

Contessa Irkalla

Its a good thing that they dont advertise their salon. The first time, the service was horrible, including but not limited to the staff negativity, lack of responsibility/accountability, and refusal to honor the services booked online. The next time, several months later, was no better. The staff in the salon attempted to engage in juvenile banter with me, the customer. {sexual proclivities, alcohol abuse, favoritism, racism and handbook violations} In addition, the time spent in the salon was doubled, didnt get the color I wanted, she was rough with my head (I couldnt comb/brush/blow dry for a week/the rinse water burned my scalp/raked my thick, curly, wet head from the roots while blow drying with a wide toothed comb} and gave me a service I didnt request. I looked a mess, to the extent that total strangers laughed in my face, my mother pulled me to the side, and my significant other remarked, "What the hell happened to you?" I wont step foot in the parking lot!

Ericka Prestis

A bit crowded with employees doing nothing. Grand opening and I understand they need to be fully staffed by mostly they were just laughing and talking loudly with each other and product pushing which Im not a fan of. There was a cute little lady with purple hair that I absolutely loved and then a slightly older woman named Trish who was helpful. I love the products and wanted to look more but it was basically standing room only and not because of customers. Wish they didnt hound you so much a s soon as you pick up a product. Im happy there is an ulta near by though instead of having to go to mason or kenwood

Justine Taylor

I love ulta. I tell everyone about it. But this one is a mess ! Im sorry I go to look at a product and it is like a child played in all of the testers out. Not really friendly when you have a question it takes someone to come to the department! I will rather travel to even their Mentor store which is 16 miles away from me or Strongsville location !!! this one is just downright dirty rude and honestly the products they look like theyve been opened and messed with Im sorry but ulta needs to step up their staff that the Mayfield store!

Kimberly Krason

I personally love ulta but this one sucked. Obviously I was looking confused walking up and down the aisles and saw the reps just laughing away while I was trying to find something and got no help. Not to mention Im about to have a baby in 2 weeks. The guy at the resgister was nice but other then that BAD customer service. Would have probably bought a lot more if I would have gotten offered help.

Lisa Marie

Great experience with Lisa the Pur cosmetics rep, she was so friendly & helpful. My coloring is a pain when it comes to trying to find something natural looking. Really pleased with the 4 n 1 foundation "try me" kit & the lip gloss stays on for hours Thank you Lisa! So first time in a long time Im not returning something because I looked like a clown when I tried it at home

Lauren Murphy

Ive had great experiences at other Ulta locations but this one is disappointing. I usually am looking for something specific and about 50% of the time the particular item Im looking for is not on the shelf; also they do not carry MAC. Very difficult to find an employee to help out, theyre either hiding in the back or socializing with each other.

Aliona Kononovich

Like this location a lot. Been there multiple times and never had any issue with customer service. Been to salon several times, never had a problem either. Had my hair done yesterday by Denise, satisfied. Took my daughter in today with Denise again and she did a great job!

Maxxi White

Carries the same brands that Walmart, CVS & Walgreens have, just bigger selection and not cluttered. High end cosmetics & perfumes. I love that they carry some of "The Body Shop" line there too.

Kenzie Mormile

On two separate occasions I purchased products from here only to find they were used :/ Maybe it was just a weird coincidence but I never had this experience at any other Ulta locations.

Cheyenne Long

Would never get my hair done there again!! She dont know what shes doing!!!!!!!! The lady ask me for advice!!!! I would give them zero stars if I could Denise is the worst

Gwen Graham

I, too, found the customer service lacking...a lot of employees; however, they do not willingly offer assistance...had to try and find someone...

Lauren Lauber

Love going in to see what new things they have!