Ulta Beauty

Address:	4286 Kent Rd, Stow, OH 44224, USA
Phone:	+1 330-686-2465
Site:	ulta.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 47

Reviews 14

Dylan Righter

I DO NOT RECOMMEND SHOPPING HERE!!! I bought my wife 2 gift cards for Christmas this year each for 250.00 and when she went to shop here she was told they had a 00.00 balance. Well since Im the only one who had the cards I know this was false. My wife came home to pick me up with the receipts for the gift cards to straighten things out. We get there I explain the situation and show them the receipt and my bank card so they knew it was me who had purchased the cards. Well the managers solution was to call customer service and after about 45 min to an hour of sitting around I was told theres nothing they can do and was told customer service would give me a call back not even guaranteed when or if I would get my 500 dollars back!!!! I would recommend going to sephora before attempting to deal with this horrible establishment. Would give it 0 stars if I could!! Absolutely furious about how they handled the situation and the fact we should even be dealing with since roughly 20-30 other customers came through using gift cards without a problem...

Melissa Varner

Had an unpleasant experience recently at the Stow location regarding a Babyliss Nano Titanium straightener. 1) You cant use merchandise credit on online purchases :( 2) I couldnt find the straightener on the rack that I knew I wanted, so I went to the counter to inquire. They made it sound like the straightener I wanted was only available online so I wouldnt be able to use my store credit. They finally looked it up when I said there was one on display. 3) There were supposed to be 2 in stock per their gadget, we went back and looked and they werent anywhere. She said someone must have stolen both of them or their inventory count was wrong. It also appeared that the price tag was wrong for straightener- overpriced. I asked if they got it in could they hold it or notify me- she said no. I felt the situation could have been handled differently- I finally said to her well I guess Ill just go to the Ulta in Fairlawn. (I had the opposite experience in Fairlawn- they held it for me and it was the correct price, etc)

Jenna Miller

The best Ulta shopping experience Ive had! I went in before Christmas so they were pretty busy but Cathie (the manager I believe) was so patient with me and helped recommend products and even gave me samples. The girl at the register was super nice and helpful too. Great store and staff!

Kayla Henderson

I just got my hair done there by Stacy. She was amazing and let me give my thoughts about what I wanted for color and then gave her opinion on what she thought would look best and then we decided on a color. The cut and style was also great! Will be returning for all hair care needs :)

Amanda Stovicek

This location is great. I come here for the Benefit Brow Bar and Brow Artist Courtney always does a fantastic job! The customer service here is very good. I roam around, but never feel isolated and alone. If I look confused, an Ulta employee is there to help.

Kaitlin Bost

I still prefer to go to Sephora just because the staff members are much more helpful. I wish They Carried some different brands because they are more convenient than going to the mall. They run pretty good deals though if you look for them.

Tina Kelly

If I could give a (-) star, I would. THE ABSOLUTE WORST CUSTOMER SERVICE EVER, AND RUDE. I work in the automotive industry as a service advisor and customer service is a top priority. I will NEVER shop here again

Jessica Smeltz

This place use to be great but now I feel like theyre almost always out of stock on things I need. Also the last few times Ive been in, the associate helping me didnt seem to have much general product knowledge.

Allie Wilkins

Love this place - the staff is extremely helpful and knowledgeable. Stacy helped me find exactly what I was looking for - thank you!

Gregory Morrissey

My sweetheart goes here to get her hair done. They do such a fantastic job, that her and I both love her stylist!

Stephen Gurski

Helpful staff. Always sympathetic when my wife sends me in to get stuff.

Justine Ridgell

The worst shopping experience of my life.

Jessica Zeigler

Love it here! Angela is the best!

C. S. Lee

Got an excellent perm by Lindsey!