Firestone Complete Auto Care

Address:	5131 Buehlers Dr, Medina, OH 44256, USA
Phone:	+1 330-591-9274
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 64

Reviews 18

Tyler Izzo

I am writing this review on behalf of myself and my girlfriend on May 14, 2016. We were making the move from Syracuse, NY to Irving, TX when about 167 miles into the trip, my 2003 Hyundai Accent was experiencing overheating. My gut instinct was to pull into this town for fuel and thats when trouble started. I assessed the situation and was pointed in the direction of Firestone to diagnose the problem. The manager Tom gave me the worst news I could have been told. We had a blown head gasket from assumedly old age. The repair for me was not worth it, he gave us options and I decided to scrap the car. He got a hold of Julie from Enterprise after hours and we decided to rent from there to make the two day travel to TX. Tom even waved the diagnose fee, I could not have any more better experience from the worst case scenario. I am grateful for how Tom handled this situation and went out of his way to help us. I gained new respect for Firestone and Enterprise, again, thank yall so much!!

Brandon S

Had a 1 oclock appointment for their advertised free brake check. Arrived early. Was sitting in their waiting area until 1:20 and I began to get antsy about what was taking so long for such a simple service. I looked into the bay to find my vehicle wasnt there.... in fact it was where I had parked it untouched. I waited by the desk to talk to someone... and the tech saw me and headed toward my car. I walked outside to watch what they did. Took 5 minutes to get it up on the rack. The tech then proceeded to talk with another tech for 10 minutes while drinking a coke. He grabbed a flashlight, inspected my brakes for 2 minutes maximum, and I didnt leave until nearly 2 oclock. No apology. Guess their business plan of using a free service to draw in customers backfired because I dont plan on going back. The 2nd star is because it was a free service and because they gave me an honest analysis and didnt try to sell me anything.

J.D. Jones

When I got off work late on a Saturday night, I had a flat tire. I knew I had pushed it far past the point of safety as both rear tires were completely bald, worn clear into the cord. Sunday morning found this place one of the few tire shops open. I called. They had the special tires my 14 year old car requires, and they had a good price. I aired up my tire at home and quickly drove to their shop before it went flat again. They started work on it immediately and had me on the road again in less than an hour. They charged me $6.00 less than what they quoted me over the phone, and they fixed my engine hood cable for free. (I hadnt been able to open my hood to check the oil.) I couldnt be happier with their work. They were knowledgeable and friendly. I will be able to drive to work tomorrow. I highly recommend these guys.

Eliyyah R

Well lets see. They said my F150 would cost just under $500.00 to repair tie rod and such. When I got my truck back it had grease all over the door, my driver side window doesnt go down now because the switch is broken, and the bill was $561.00. You tell me how my experience was. Edit: Tom offered to make it right by bringing it in to take a look at it but unfortunately not even a week later my brakes arent working. It could be coincidental but either way Im not comfortable letting them work on it anymore. (Subsequently my AC stopped working also.)

Jacob Marianut

Went in to get a simple hose patch and tail light replacement. Parts in total should cost 40 to 50 dollars. So someone explain to me how it cost over $500....the customer service was fine. The technicians though are clueless. Since picking up my car yesterday it is leaking oil, my head gasket is leaking and now the whole front end of my Grand Cherokee hums and shakes. These people are completely clueless. Do not let them touch your vehicle. I would give half a star if I could. Go to your local ma and pa shop if you can. Ill never make this mistake twice.

BinauralFan

I really like all the fake positive reviews here by the employees, including the manager himself, Tom Schipplel. Theres nothing positive here - they entice you with a coupon to come in, then try to upsell you. Not only that, they LIE about things that are not even wrong with your car and double charge you. In the process, break more stuff. Horrible and unethical place. Beware. Places like this need to get sued and shut down. Honest - really? What a joke. Never trusting the Firestone name again. EVER.

Stephanie Seifert

Every time Ive been to Firestone, they have taken extra time to try to figure out exactly what Im feeling, hearing and experiencing with my van so they can accurately help me. I stopped by to ask a quick question the other day and someone came out and actually spontaneously helped me diagnose some sounds the engine was making. One time my car was still driving "off" after repair work and they looked it over and fixed it at no expense. (turns out it was a different problem). Good service!

David Harrison

Had Goodyear all my life. Finally went to Firestone and absolutely love the 100% improvement of my ride and comfort of my vehicle. If I could give them 50 stars, that would be my choice. All the employees are aware of their products and services. Thank you for your time and consideration to my needs in tires and all the services.

Cheyenne Fletcher

Great customer service!! Very helpful and honest. I see mostly good reviews about this particular firestone besides one and I dont know how you could ever have a bad experience with these guys! I am a single girl who went to the shop and they helped me with my car in the most honest way!

Jacob Kidney

Always great service! Technicians are very knowledgeable and the sales staff is helpful. It is a newer store with a comfortable waiting area. Definitely recommend for tires and any vehicle maintenance needs.

Patrick Beargie

Had two oil changes done and the staff was very helpful and attentive. Will definitely be returning for future service.

Tom Schippel

Come for Clean, Friendly, and Quick, service. See Me and I will make sure you are taken great care of! Mgr Tom Schippel

J Michael

Have had multiple vehicles repaired here. Honest and fair. I will continue to use them for service.

satya ghanta

I had my Tires Replaced here, the service is great, nice people, quick, and did an excellent job!

David Buzinski

Wow! Mark gave us over the top service for our RV. Thank you Mark!

Ken Clements

Hager oil change they do give you pretty good service up there