Public Storage

11395 Brookpark Rd, Parma, OH 44130, USA

Address:	11395 Brookpark Rd, Parma, OH 44130, USA
Phone:	+1 216-706-9715
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 13

Teisha Lashay Jackson

I am extremely frustrated with Public Storage. I rented a storage unit from them and I asked several times about me having access to my storage unit. I was ensured that since I paid I would be able to have access to my unit until 9 p.m. every day. Well I went there today to store all my heavy furniture because that is when I had the trailer I rented to make my move easier. As I pulled up to my unit there was a lock on my unit and I could not get in touch with management because it was after hours. I tried calling customer service to see if they had a way to get into direct contact of the management and they gave me the District Manager number and I got his Voice mail. Now I have to call off work tomorrow to find another storage unit, and I wasted money on the trailer I rented. Very disappointed.

Justin Vaughn

Dont be suckered like I was they had a (move in for $1 sale ) on certain unit which I DID get. I walked out paying $60 Now realize theres now way the could give you the unit for $1 but i was expecting more like $20 For the first month because I was a first time customer. Nope charged me out the ass I only kept my stuff in there a month do to there crazy prizes for a 10foot by 10foot was $160 When just two miles down the road another storage place had the same unit for $90. Then about a week before I take my stuff out I get a letter in the mail saying I still owed even though the women alexa said I paid everything when I opened up a account there then to top it off I had to pay another $30 When I left DO NOT STORE YOUR BELONGS THERE.

Sandra Astacio

I must say I had a very pleasant experience at this location. I was not having a very good week finding a place to keep my belongings. I walked in public storage and Tina was there to greet me immediately. She showed me the different size units that were available to me. I was very impressed on how neat and clean the premises were kept and also the units. When we returned to the office she acknowledged that she had tape, boxes and other things for sale in case I needed anything. I just wantes to thank Tina for changing my week for me and the pleasant conversation and especially the professionalism she had. I will definitely refer my family and friends to this establishment when needed. Thank you

Corrine Savage

This was my first time dealing with a storage facility...My daughter was moving back to Cleveland from out of state. When you view different sizes on the website, its hard to image the actual size until you see it. I reserve a smaller unit in the beginning, the manager Annette questioned me on exactly how many rooms that I was storing. Annette actually took me to different size units to give me a picture of the actual size, thank goodness she did that, because it ended up that I needed a unit twice the size bigger than what I originally reserved. Thank You Annette for all your help. :D

Liz Herbell

I went into the office and spoke with Amanda to discuss the property hours, which had been reduced to between only 5 and 6 pm every evening. I need to remove things from my garage due to an issue with my Apartment complex, have just had surgery on both feet and am on crutches. I am unsure when I will be able to get help to move my belongings. Amanda had texted Dan, and he called me while I was still in the office! This is customer service to the utmost!!! He is willing to work with me to adjust the times when I need to when I have friends available to help me move my belongings!

Karen Langmeyer

When I first rented an unit everything was good. However as time went on the manager there was very sarcastic to me. They had a policy that once a yr if you were late making a pymt they would waive the late fee. When I asked about waiving my late fee I was told they no longer did that. They also raised there monthly rate. Also they do not allow there customers to throw things out in there dumpaters. If they see you throw something out they will charge you a $250.00 fine. Things have changed in the yr. I have done business with them. I would recommend people avoid this place.

Sarena Powell

Great storage prices general manager is amazing Amanda Tht works at this location is the best customer service rep I have ever delt with.thank u to the manager and Amanda for handling every concern I have had in a timely manner..lexus on the other hand hangs up when u ask to leave message for manager Amanda..due to Amanda has better customer service skills and more polite then the lexus girl...a good friend of mine walked out recently due to the Lexus girls attitude and poor customer service skill and lack of training

Michelle Perry

Customer Service was so WONDERFUL! Very patient and kind! Also, the Terry was training a new employee and was very detailed and patient with her as well! Terrys verbal communication was very easy and direct to understand she always gave eye contact to ensure I heard all of the contract info and also sold me great storage material with great tips on how to protect my furniture. Both ladies went above and beyond what Im sure their role is:)

joey parsons

the manager running the place isnt the brightest and the prices for your rental goes up for no reason. other than that its clean and secure and no elevators and a maze to run through like uhaul has moved here from uhaul. park hit the light switch open your unit throw your stuff in bam your done less than 30 minutes. rent your unit through there corporate number, save yourself a lot of headaches by using their staff onsite.

Kim Winnett

I have a storage unit at this parma location and I am very very happy with my overall experience! The prices are reasonable, the units are dry and clean. Amanda was who helped me and she was so accommodating! It was a chilly day and I had her show me so many units and she stayed patient and friendly the whole time. She was professional but personal at the same time. I will definitely use them in the future!

Lauga Blodcombe

Awesome location! I only needed a space for a short period of time while making a local move. Delone and Amanda were both awesome with regards to providing excellent customer service and support. The security at this location was sufficient. After 20 years in the Navy and a frequent storage customer, I can honestly say this is one of the best I have used!

Julio Diaz

The staff is great Annette and Amanda. But 2 yrs ago had major snow issue. All the snow from the roof slide down and they never clear it from the unit. I had to shovel it out before I can get in. It took me 2 hrs. Just to make a path. Now Im waiting for the uhaul place to open to move my stuff. Plus they keep raising the rent every year.

DK Mac

Storage sizes could be more accurate, or explained BEFORE you go to visit facility. You must pay for lock you cant keep, and you dont get discount for a used lock. Making payment costs extra when made at facility. Web site take payments, but doesnt give you password? Disappointed. Only upside was employee was courteous and helpful.