OfficeMax

Address:	4220 Kent Rd, Stow, OH 44224, USA
Phone:	+1 330-686-1171
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 31

Reviews 14

Daniel Kowalski

This is a review of the poor customer service for the website and not of this particular store. In early February, I put in an order for a checkbook cover and was given an estimated delivery date of 2/28. 2/28 came but there was no delivery and no notification that there would be no delivery. On 2/28, I had a chat about the issue and was told that this would be sent for investigation. On 3/1, I received a note with a standard apology telling me that there was a website issue and that I should reorder the item. I then replied to this email pointing out that here was no offer of expedited assistance to get my item just "oops, the website messed up" Why would I want to reorder when there was no assurance that my experience would be any different. Needless to say, I received NO reply to my email. I then chatted again several weeks ago with the situation and was told that this was going to be escalated and I would receive a reply via email that would address my concerns. I have yet to receive any reply from Officemax. The only conclusion that I can draw is that customer satisfaction is exceeding low on OfficeMaxs Key Performance Indicators.

Kevin Taliaferro

You cannot order a desk from the online store without having to pay shipping they will not ship it to the store anymore. I chatted with the online store and they said that my shipping would be waived if I purchased the item in the store. I drove all the way to the store to purchase the item only to find out that the shipping could not be waived. Needless to say my $500 purchase goes elsewhere.

Jim Huss

It is a sad day in ones like when one must brave the elements to buy pens or pencils. But fear not, OfficeMax has you covered they have pens, pencils, and so much more; their fully functional roof, A/C, and heater also protect you from the aforementioned elements. Like literally everything. This place is like heaven for pencil necked geeks.

Travis Brant

Nice store with all kinds of office supplies, no surprise there. Theres a solid selection of desks, shelves, and office chairs. If you are looking for computers, you can get some decent machines here. Theres also a print center inside as well. The staff are helpful and keep the store clean.

Katie Hartzell

Horrible customer service in the printing/copying department! Employees ignored my mom and I. One turned his back to us, another texted on her phone while my mom and I stood at the counter waiting to be helped. Will never bring business to this store again.

Dan Gabriel

Customer service is not available. No greeting, and you have to ask for help. The management was terrible accept for one Lady involved in document printing. I took my business elsewhere after the manager Darren was no willing to help me with an exchange.

Janice Kroeger

Adam in tech support got me a great product, factory reset and good price for a quick turn around. The product was reliable and trustworthy for the price. Adam answered all of my questions as well to gift a colleague in another country.

Bill Rufener

They wouldnt give me a rain check because it was the last day of the sale. What difference does it make if its the last day or the first? At least staples will give you a rain check. Ill never shop at office max again.

Stephen Gurski

I feel they tend to be overpriced. A lot of their deals give you store credit instead of money off

linda simonovski

They were very Friendly and helpful gave good information on the Laptop that I purchase.

angeleyez22554

Good place for schools shopping but im spending 110 $ on it but all of it was on sale

Lee Long

Have what I need, every time!

Joseph Luscre

One word....Expensive

hollie Smith-DiSanza

Love this place.