US Post Office
| Address: | 7525 Paragon Rd, Washington Township, OH 45459, USA |
| Phone: | +1 937-291-1624 |
| Site: | usps.com |
| Rating: | 2 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–4PM Closed |
Location
Photos 1
Reviews 6
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Whitney Black
I almost always use the Bellbrook post office to handle all my mail going out, and when It came to receiving mail from Paragon, Ive never really had a problem here... until we lost the mailbox key. 3.5 weeks, 12 phonecalls (most of them unanswered because the employees here dont seem to have a concept of answering the phone) later, our mailbox lock STILL has not been changed, and every single person I talk to gives me a different answer on their policies. The first time I called (3/8/17), I was told it would take about 4-5 days to change the lock. 3 days later (3/11/17), they call me back and tell me they dont even do lock changes and that I should talk to a different branch, but was told since we are under their jurisdiction, the lock change is Paragons responsibility. So the next day (3/12/17), I called again, and they told me they would change my locks in a week. A week or so later (3/21/17), no lock change, so I walk into the branch to talk to a supervisor and no one is even there managing the place, and was told ONCE AGAIN that they dont know if they do lock changes. Heres the best part: They have no record of my contact information that Ive given them all 3 times Ive talked to them. This is UTTERLY RIDICULOUS!! Weve been without access to our mail (medication, documents, and everything we NEED) for almost a month; It doesnt take that long to change a lock. Compared to the kind and helpful staff at the Bellbrook branch, the customer service and management of the Paragon branch is absolutely appalling. If I could change who managed our mail, I would in a heartbeat.
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MY FIST
NOTE TO MANAGEMENT/USPS - I PLAN ON GOING PUBLIC ONLINE WITH THE BRANCH EMPLOYEE/SUPERVISOR NAMES, PHOTOGRAPHS, AND DESCRIPTIONS OF EACH PERSON FOR THE WORLD TO SEE IF THIS PROBLEM HAPPENS AGAIN. DEAL WITH IT. I had to mail something in an odd shaped box. The clerk (I can share her name if I want, but I wont right now) was very quick to falsely accuse me of turning a priority mailing box inside out to avoid paying priority postage. I kindly explained to her that I cut the cardboard myself and made the box...even though her behavior wasnt worthy of any kindness. She continued to pick at me me in a manipulative nagging voice saying .."if they find out this is a priority box, they will send it back.." This is the second time she has been rude toward me. Since when did USPS start cutting boxes open on suspicion that you are reusing a box from a service that you probably already paid extra to have shipped to your own address in the first place? These people have absolutely no concept of quality customer service. Ill be satisfied to use the UPS store around the corner since it doesnt seem like USPS clerks posess any true appreciation of whats left of their diminishing job security. NOTE TO MANAGEMENT/USPS - I PLAN ON GOING PUBLIC ONLINE WITH THE BRANCH EMPLOYEE/SUPERVISOR NAMES, PHOTOGRAPHS, AND DESCRIPTIONS OF EACH PERSON FOR THE WORLD TO SEE IF THIS PROBLEM HAPPENS AGAIN. DEAL WITH IT.
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Erin Carter
I was trying to ship something during Christmas and was unfortunate to have three items instead of two so I could not use the express line. The express line had moved very quickly and several people had come in after I had come in and before me. The woman in the middle helping customers decided even though the sign over her head said she was full service that she would help full service and quick service. Not only that but after every customer she helped she had to walk away from the counter and take a couple minute break. The woman in quick service would not help anyone other than quick service so if she didnt have anyone in line she left the counter. When I got to next in line with the full service line and the woman took a quick service person I went up to her and asked her why she took them. She said she helps both lines. I said no I had been in there for much longer than them and that it was my turn and I pointed above her head and said you are full service, not quick and service. Then when it was finally my turn some guy completely cut the line and went up to the window an yelled back into the mail room until someone came up and helped him. Nobody cared that he never waited in line. This place was so disorganized and some of the most lazy individuals I have ever come across.
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Lynn MacKenzie
The Washington Township Post Office used to be a decent place to go a few years back. Now, there are a couple employees there that have been working there for a few years that just make it so unpleasant that I avoid that Post Office whenever I need to ship something, which is often since I sell online. I actually thought there would have been enough complaints against them by now that they would have gotten the boot. The two employees are Tammy and Gloria. They are both extremely rude and go out of their way to make any transaction difficult. I would go into that place in a great mood and if I got one of those two employees, I would always leave so upset and feeling angry. I absolutely have come to hate that post office now and avoid it even though it is closer to my house. I now drive a few extra miles to go to the Miamisburg Post Office. They are so kind and helpful in there and I dont feel like I am being judged or abused as a customer as I do when I deal with Tammy or Gloria at the Washington Township Post Office. I would love to see those two relocated or fired. They dont know how lucky they are to have a job these days. There are plenty of deserving people out there that would be very grateful to be working there.
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Cindy Marshall
WARNING: DO NOT drop off packages for return or delivery, using a prepaid label, without getting a receipt. The employees know you dont have a receipt if you drop off packages without personally handing them the package. Then the items get stolen by people in the building (workers IMHO as the packages are dropped in a bin that is behind a locked door that is not accessible to the public), and you wont get your money back from the stores you are trying to send the item back to. Furthermore, if the USPS doesnt scan the item (because the item is stolen) there is no proof of tracking or acceptance by the USPS. Then when you call to talk to Ron he will feed you a line of BS that the tracking number isnt a USPS tracking number, yet the label states no postage needed if shipped by the USPS RTN SVC. No wonder this USPS is being Federally investigated. Ive filed a detailed complaint as well. Id drive 50 miles in another direction to avoid this place. UNETHICAL, NASTY workers to deal with.
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Peter Sampogna
I sent a certified letter from Centerville, OH to Kettering, OH, about 5 miles away. The letter has gone 65 miles north to Columbus, OH, then 110 miles south to Cincinnati, OH, and after 8 days it is still "in transit" with no projected delivery date. Calling the Centerville post office results in a phone ringing for 20 minutes with no answer. AWFUL, ABSOLUTELY AWFUL, customer service! Mike finally answered the phone, and provided no help whatsoever. "I need to see the next scan," he said. Well, gee, thats nothing more than I can do. When I complained about the length of time it took to answer, he said it was because there were 5 incoming phone lines. If there are that many people calling, and only one person answering, its obvious to me that more people need to be answering the phones. At a bare minimum, install an IVR that lets the customer know how long the wait will be. This is no way to manage a business. Synonyms for USPS: ineptitude, insensitivity, worthlessness, ripoff.