Service King Collision Repair of Norman

2590 Boardwalk St, Norman, OK 73069, USA

Address:	2590 Boardwalk St, Norman, OK 73069, USA
Phone:	+1 405-292-6799
Site:	serviceking.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 10

Reviews 16

Jessica Caballero

I was in a wreck and I was recommended Service King by the other cars insurancer in hopes thats the repair would be quicker and smoother. Well.... that wasnt the case. I am not sure if it was because they were trying to save the other insurance money or it was just terrible service, but my car continues to have problem even after they said everything was "fixed." I DO NOT recommend this place. It was a hassle! I had never had issues with my car, and it had been well taken care of despite it being 9 years old. I had to have a second and third opinion for parts because they would refuse to repair because she claimed my car was old and "the damage was due to wear and tear," even though parts were not rusty but rather showed to be bent due to the wreck. Still didnt get all necessary parts repaired because they refused. With "repair" to the impact of the front of the car, my cars paint chipped within months, the hood would make noise when I would open it, the "replaced" lights flicker on/off within weeks, car alignment does not do anything because of the bent struts. I dont live in Norman, I can not be driving back and forth because of there unprofessionalism. I am still paying hundreds out of pocket due to them. I am truly disappointed, I will never take it to this place again, I am better off to take it to the dealership. Lesson learned!!!!

Todd Mortensen

Two vehicles taken there. Jettas bumper cover not reinstalled correctly which made it bow out on the driver side wheel well seam. Where do I start with the GTI? 1. Installed the rear bumper cover after the tail lights because it shipped in last. So there was a huge gap between the lights and the bumper cover. Repaired myself with the help of Fowler Volkswagen. 2. Body work dust all over the back seat. I suppose they dont clean them afterwards. Cleaned that myself. 3. Seat belt adjuster would not go up and the seat belt wouldnt retract after fastening. Reinstalled incorrectly and didnt line up the mechanism. Removed interior cover, realigned correctly and reinstalled myself. 4. Interior hatchback cover missing from vehicle. They located it where they do the "window work". Manager personally drove the cover to me after locating it and told me to call anytime for a free detailing on any of my vehicles. Hes yet to return my phone call... As I told him when I met him, "Very poor service". Some things never change. Lesson learned.

Jose Negron

They were original "Bodyworks"; they changed their name a little over a year ago. If you take your vehicle there good luck. To this day I am still finding issues with my vehicle where they did not properly repair it. They lack proper follow-through on repair process. Their garage is too congested and maybe the reason I discovered small hard to see dents after they serviced my vehicle. On two occasions they failed to re-install the clear nose and hood shield applied by the dealership when I bought my vehicle new; and even though I could prove that fact that the shields existed they refuse to own-up to their lack of follow-though. Be prepared to go through your vehicle repair with a fine-tooth-comb; to include the proper hardware such as nuts, washers, bolts and screws. They cannot be trusted to do the work right the first time. I will never go back to them for any repair work.

Sandy Jenkins

Space does not permit describing the horrible service I received here. Misaligned parts, faulty trim (twice), faulty paint (twice) , faulty glass installation (twice). The only hint of professionalism I encountered was when estimates were provided. I was completely deceived. After MONTHS (and a third attempt) working through my insurance company to get these people to correct their "repairs" I was worn down by the effort and let the residual problems go. If I hadnt had a savvy insurance adjuster battling for me, I feel certain Id not have achieved a remotely acceptable result. At NO point--from the moment I first picked up my car--did I get the impression these people were trying to do the right thing.

Anonymous User

This is by far the worse place to take your car for repairs or body work. I had to wait 2 weeks to get an estimate done, 6 weeks to bring my car in, and three days before my scheduled drop off, I was called saying Im getting pushed back another 2 weeks! I finally take my car in and they found some internal damage that they neglected to put on the estimate, putting the estimate off by more than 50%! The original 4 to 5 days repair time has now elapsed to 15 days and I still dont have my car. I was supposed to pick it up today but they scratched my bumper while cleaning the car and are delaying me again. This place is a NIGHTMARE. DO NOT EVER GO THERE

Daniel Conway

I had my car in with them recently to get repaired. Even though they were really backed up with tornado damaged cars they still got my car done relatively quickly compared to the other shops in region and when there was an issue with the insurance company not giving a one day extension to pay for an extra day for our rental car, Body Works even picked up the tab on that for us. Not to mention, the work they did on the car was terrific! Thanks Body Works! I will definitely be returning next time I need work done!

Jake Layton

I gave them one star because theres not an option for no stars. The paint job on my vehicle looks like it was done in someones garage with a low-end spraygun. Would never recommend someoneto take their vehicle here. Stay away! Not including they didnt even know why my hood properly.

Patricia Jones

Excellent customer service. Solid work, great follow-up. No one likes to deal with broken vehicles and deductibles, but they handled all the paperwork, kept me in the loop on where my car was in the process, and the on-site rental was so convienent!

Jen Randle

Who uses zip ties to fix a car? Disappointed that the "repairs" I had done here were actually not done, but just done like this. Now I wonder if the side airbag was done correctly.

Anonymous User

So pleased with the results from Body Works, my car looks brand new! They DO stand by their guarantees -- great service. Thanks Body Works!

Chris Campbell

Very fast and no problem with their work. They update you often via text message. Great service and would use them again.

James Maxwell

Came in for a quote. Service was fast. Was in and out in less that 20min. If I use them for repairs, Ill update.

Kamel Moretti

This place quoted almost 4 times that 6 other places quoted. Way over priced.

Wale Animashaun

Toyota recommended these people to me for paint jobs for factory finish look.

Ron J

Excellent service