Carr Subaru

Reviews 3

RO

Robert Nicholas

**FINAL UPDATE** I got my car back...the repair seems to have done the trick, plus they washed it, which I thought was a nice gesture. Ryan, the person who I should have been working with from the beginning, apparently, was very apologetic about the misunderstanding, and tried to make it right, which I very much appreciate. Unfortunately, I have a deep-seeded aversion to "free stuff" like oil changes, so I turned him down. I very much, however, appreciate his gracious apology. Hes a class act amongst clowns, for sure. **UPDATE** I thought Id give them the benefit of the doubt and try again...I brought my car in last week and took one of techs for a ride to try to determine where the noises were coming from...he isolated one and ordered a kit to try to stop the noise. I made an appointment for the following Monday. Unfortunately, I had to call and change it to today (Tuesday) which I was told on the phone was "no problem." I showed up this morning with my laptop, intending to work from the waiting room. I was told by the person who took my keys that it would be a "couple of hours". They parked my car, and 2 hours later, it had not moved. When the same person I gave my keys to came in to the waiting room to tell someone (who arrived after me) that his car was complete, I asked him how long mine was going to take since he had said 2 hours and the car had not moved in two hours. He said he would check and come back and tell me. Since that time, he has been in and out of waiting room twice and completely ignored me. I understand that the place is busy...truly. But, at least I think I should be able to expect the MINIMUM in customer service...if today was a bad day when I changed my Monday appointment, they should have told me and I could have brought the car in later. If it was going to be longer than 2 hours...tell me so I can make other arrangements. When you promise youre going to come in and let me know how long my car is going to take, actually DO IT...dont give me lip service and then ignore me. This place truly blows. I promise I wont be back again. I bought my Subaru at a different dealership, but have used Carr in the past for service, as theyre a bit closer to my home. On Friday, I made an appointment for service today. I told them I would need a ride when I made the appointment. I was told on the phone that the service department opens up at 7:30, and I pulled in at 7:35. The courtesy shuttle was sitting there when I pulled in. It took less than 5 minutes to hand my keys off, and when I turned around, the shuttle was gone. I was told it would be "just a bit" and hell be back...so I took a seat in the waiting room...and waited... ...and waited... ...and waited... After about 30 minutes the service manager, on his way to talk to another customer said it would be "just a few minutes"...so I waited... ...and waited... ...and waited... Finally, after 60 minutes of waiting, the shuttle comes back. 4 people get on... Of course, since I dont live in the SW Suburbs, rather Portland proper, I end up being last, even though I had waited by far the longest. So...we drive to Nike...we drive WAY out into....????...I dont even know...some area of suburban hell I would not be caught dead living in...and FINALLY, to my house. All in all, it was almost 2 hours. Late for work...fun. Anyway, I understand that you cant expect miracles from a free shuttle service, and theyre doing their best, but honestly, I COULD have made other arrangements had I known it was going to be that long. If the service manager would have just told me that it would be well over an hour, I could have called someone. Ill go to Wentworth next time.

SC

Scott F

Let me begin by saying that I virtually never write reviews of anything. My experience yesterday was so gawdawful that I feel the need to spare others the misery. Call me crazy, but I dont think stress, pressure, fear, and whiplash should be part of ones information-gathering experience. I am in the early stages of looking for a new car. The Forester intrigues me for a number of reasons. I happened to be in Beaverton yesterday and noticed a Subaru dealership, so went in naive about how bad this dealership is. When I told the salesman I was interested in the Forester, the first thing he did was tell me that he has "the car for me" and he brought me to see a Crosstrek. As he pushed its virtues, I bluntly stated that Im not interested in it and came to see the Forester. We walked back to the Foresters and I asked a few questions about the 2014s, which are not yet available. Not only did he have very little specific knowledge about them, he also was all too eager to get me in a 2013 and forgetting about a 2014. Truth is, I was quite impressed by the Forester. But after my test drive, he insisted on taking me on another test drive, with him at the wheel. He felt a need to demonstrate several of the Foresters merits. This included him scaring the crap out of me by accelerating to a high speed toward a fence, only to slam on the brakes as hard as he possibly could. The Forester passed this test with flying colors -- I am duly impressed by its braking ability. However, due to the whiplash I endured to gain this colonel of knowledge, I wont be wanting to brake hard again in a car anytime soon, even if I need to. After the test drive, I again made clear that I am in the early stages of doing my research, I am not going to be buying anything today, and I do not want to share my contact information with the dealership. I had to hold a pretty firm line on this due to pressures to the contrary. As another reviewer here has commented on, the salesperson then went to a back office, telling me that before I leave, hed just like to get me a brochure detailing the different available trim levels. I thought this was fine and said okay. In addition to the brochure, though, he returned with his manager and introduced us. This guy proceeded to put on an even harder sell, and was aggressively asking me for all sorts of information. When I stood my ground (not something a person should feel he has to do when looking at cars) and declined to answer another round of the same rephrased questions (what other cars Im considering, what I do for a living, my phone number) he looked at me as though I were from another planet. I just wanted to get out of there, and clearly this was not okay with him. In order to not lose more of my afternoon, I had to leave pretty abruptly, all stressed and tense (whiplash will do that to a guy!). What an awful experience. And its too bad: the Forester can sell itself pretty well -- why on Earth are these people getting paid to scare off potential customers?

A

Anonymous User

ASK FOR DIEGO MESA! Diego made my first dealership car purchase more pleasant than I had expected. I live in Bend, OR and made a trip over to Portland last weekend in hopes of buying a new car. I was looking for an 08-10 Subaru Impreza Wagon but had trouble finding the "right one." After visiting a handful of dealerships, I made my way to Carr Subaru to see what they had to offer. When we pulled in, we were approached by Diego. Right off the bat, he was very friendly and welcoming. I explained what I was looking for and unfortunately, the car I wanted had sold the previous weekend. He quickly got to work trying to find another car that might meet my needs and wants and suggested we check out a Mazdaspeed 3. I went to Portland to by a Subaru and never considered leaving with something else. It took me all day to stew on it. Again, this was my first time buying a newer car from a dealership so I wanted to make certain I was making the right decision and my hard earned money was going to be well spent. Diego was so patient with me. He let me and my two friends take the car out to lunch to think about it which I felt was a very nice gesture and gave my friends and I time to talk about options. I got back to the dealership and still had not made up my mind. I had to make some phone calls to my brother for advice, and my wife for her two cents...all the while, Diego waited so patiently. I was at Carr Subaru from about 10am until about 5pm when all said and done...Never once did I feel pressured in any way to hurry up and make a decision. Diego was such a down to earth, friendly guy...when I asked questions, I felt like I recieved honest answers rather than canned responses you would get from typical car dealers that just want to seal the deal. As youve probably gathered by now, I ended up buying the car and coulnt be happier with it! Even more so, I was happy with the experience. Diego truly made this large purchase an enjoyable experience and he should be commended for it. While I was filling out the paperwork, Diego went the extra mile and had the car washed, vaccumed and removed all the stickers. He even granted my request to let me leave the car at the dealership overnight so I did not have to pay for parking in Portland or have to worry about it being dinged up in the big city! :) He even called me a couple days later to follow up and see how my drive home was and make sure im enjoying the car...which I am! Im so greatful for my positive car buying experience and owe it all to Diego Mesa at Carr Subaru in Beaverton. I reccommend him to anyone looking to buy a new car in the Portland area and will be sure to see him again when the time comes to buy a new car. Zoom Zoom...

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