Address: | 1458 NE 25th Ave, Hillsboro, OR 97124, USA |
Phone: | +1 503-343-9968 |
Rating: | 4.5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Michelle M
ABA came highly recommended from a former mechanic that took care of my cars. I would say their work is good based on his recommendation. However their customer service and communication needs improvement. I made an appointment for 8am. I arrived at 805am and within 20 minutes they looked at my car which I truly appreciated. After the initial look, they asked if they could keep the car longer and would call me back I said that would be fine. I did not receive a phone call so I decided to call them at 4pm. They had not looked at my car and were going to in the next 10 minutes. I spoke to Amanda their receptionist and told her they were closing at 5pm. She mentioned we stay open until all jobs are done. I also asked her that I didnt get an estimate on my car. She told me there is a fee of $99.75 for the inspection. I asked her if that would be taken off form the work. She said no and that all work would be additional. I told her I wish I was informed of this before I dropped my car off. I finally got a call back at 530pm and the owner I assumed apologizing as they cant fix it tonight, can they keep it until tomorrow morning. What else could I say but yes. So I asked when would it be ready, he said tomorrow morning. I said fine. 8am, 9am, 10am, rolls around and no call. I call them at 10am and again spoke to Amanda and she said they would call me back. I got a call back at 1030am letting me know they needed to order a part which would not arrive until 2pm. But the car would be ready at 3pm. I said okay. 3pm rolls around and again I have to call them. Amanda tells me they just put my car on the rack. At this point, I was not happy. I asked her the ETA and she said she didnt know. So I asked her an hour, 2 hours? She said she would let the mechanic call me. They called me in half an hour and said it should be ready in 20 minutes. We arrived and the owner asked if we had to get our DMV stickers today. I said no and he said we had so many people wait last minute today so we were so busy. The owner did account for $99.75 as labor for the work. They had my car 2 days for a 1 hour job. No phone calls to keep me up to date on what was happening and Amanda was quite rude and didnt know much about what was happening to my car. I would hope that they can work on this.
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Shannon Patton
Ive dealt with my share of mechanic and auto shops so Ive learned a thing or two regarding quality of work, cost, and customer service. Its starts with great customer service, Amanda who runs the front desk will not disappoint, polite, prompt and professional, I really enjoyed my experience with her If those qualities are what you want, look no further than ABA Auto. ABA was recommended by a co-worker and they are now my mechanic of choice. Best prices in town and no BS. I called for a quote and they got back to me within an hour with a cost that could NOT be beat ( Electric window motor replacement). The work was excellent and I felt valued as a customer.
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Rebekah Long
Came in for regular maintenance on Honda civic (timing belt, tensioner, cam seals, water pump). Damaged alternator and then tried to make me pay for it. Had a certified mechanic and several other DIY guys take a look at alternator - stated only possibility for how it was damaged was by ABA (when removing and trying to put back on). Told ABA they had to pay for it - they readily agreed because they KNEW it was their fault. Then when paying they proceeded to insult and berate me stating they had "no respect" for me. Worst experience ever. Will probably have another mechanic take a look at vehicle to ensure work done correctly. Waste of time and money.
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Nick Atwood
This is the only place anyone should ever take their cars. Brian (owner) is amazing from start to finish. Honest, humble, extremely hard working. You wont find anyone better. The team there knows exactly what they are doing and are extremely affordable. Sometimes I think they are cutting themselves short just to please their customers too much! :) I always recommend them to family and friends and anyone else I come across needing auto repair. Wish they would expand into a franchise or something so everyone else can take advantage of how awesome this place is!
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Michael Maloney
Bryan prides himself on being honest, and he is. Ive been there at least once when he didnt charge me. I also recommended him to my dad, who went there, and he didnt get charged either for an easy fix. The most important quality I look for in a mechanic is honesty. Second most important is price, and this place takes the cake on both! I hesitated to write a review on here, because if this place gets too popular, it might be harder to get my car in. However, I feel I owe it to Bryan because hes always been so pleasant to go to.
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Tony Morgan
Reliable, honest, and reasonable. Hands down the best Ive ever came across. Ive been going here for 3 years. Ive got nothing but good things to say. I highly recommend ABA, there are few honest mechanics out there and Brian and his team have always came through time and time again. He also doesnt keep your car for a week and give you that run around.
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Kim K
After moving to Portland, my AC started acting up so alas, I needed to find a new mechanic. After a bit of Yelping, I settled up ABA and am quite happy I did. They got me in the morning I called and were quick to fix the problem. They seem very honest and genuine and Id happily being my car back here the next time it needs a repair!
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Garrett Lage
I absolutely love this place! Never thought Id say that about a mechanic! Bryan is great, hes very genuine. Hes not trying to rip you off or make some extra money off you. He only does the work that really needs to be done, and the prices are great too. Ill never go to a different mechanic as long as I live.
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Bryan Button
Bryan and the rest of the staff at ABA is not only trust worthy but offer fair prices, quick turn around, and good estimates. I have been taking 2 cars here for the past 3 years now and I have never been disappointed. I am glad I found a place I can feel comfortable bringing my car.
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Thomas Callaghan
Nothing but great experience. Ive had a couple cars fixed by ABA and most recently a new engine in my older durango. Brian is a great person, fair and honest. His staff is extremely knowledgeable and willing to share even if they dont fix it.
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Bryan R
An honest mechanic is so hard to find! We hit the jackpot when we found Bryan. He tells you how it is and doesnt make up stuff just to get your business. I will keep going to ABA until I dont need a car that works.
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Tulio Endi
Today was my third time coming to Brian, ABA. Amanda and all the personal are very professional. After my visit today I got a ESC off light, I came back and he take back the car and fixed without extra charge.