Bolt Computer Services

1033 SW Yamhill St, Portland, OR 97205, USA

Address:	1033 SW Yamhill St, Portland, OR 97205, USA
Phone:	+1 503-616-2841
Site:	boltportland.com
Rating:	4.7
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–3PM Closed

Location

Photos 7

Reviews 5

Caslte Valor

Technology and the fluid motion of maintaining every resource in an IT department is the lifeblood of my job. When the unexpected server crash happens, it is important to know what to do or where to turn. This was the beginning of my discovery of the greatest support and company I have ever done business with. I am still fresh to the Portland area and run an IT department for a non-profit in the area. This past week we had a server go down, and after exhausting all of my resources and tools available (which was minimal), it was time to turn to outside help. With being in a non-profit, the expense sometimes comes first. So my first step was to reach out and find the best and “cheapest” computer/server support companies in the area. I called several places finding the best quote and quickest response. My first experience was with a local “computer repair” shop (I would rather not give the name here) and they said they could do same-day repair and have me back online in no time. 7 hours later I finally got ahold of them to find out “nothing could be done” after they said it could be. The repair cost a few hundred dollars and nothing was done whatsoever. I was at a stalemate. The agency needed to get the data online, as the end-of-year was approaching, I had already spent way too much with no resolution, and then my phone rang. It was the best phone call I could have gotten at this time. Peter, from Bolt Computers (a company I had called and almost taken the server to) called to see what the status was and if the server was ok. I let him know what the issue was, and Bolt got to work. Literally. He offered to drive, several miles, after working hours to the so called “computer repair” shop and actually pickup my server. Yes. Peter drove out of his way to get the job done. What took this horrible “computer repair” shop to do (and not even accomplish anything) took Bolt just a few hours to take care of. The next day my server was online, data was cloned, and I was in business. This is an extremely rare occurrence in society today. A company that goes beyond what it should, to take care of the little guy. Bolt Computers is the best place in Portland, if not the Pacific Northwest, to take any and all IT, or computer related issues too. I frankly refuse to trust anyone else. Thanks Peter, I truly appreciate you as an individual and appreciate the awesome company you have built.

Gene Baump

Bolt Computer Services is by far one of the best companies I have had the pleasure of working with! I am a fellow tech geek and mechanical engineering student at Portland State University. I had purchased a new laptop and needed to make some serious hardware upgrades to make it funcional for the type of work that I do. I have done similar upgrades to my personal computers in the past but not to this caliber. Needless to say I did attempt at first but quickly realized it surpassed my own knowledge. Peter sat down with me and began running through all of the roadblocks I had hit and not only fixed them quickly but took his own time to share some of his knowledge with me. Not only does he do a stellar job with customer service but he is truly passionate about what he does, which is an attribute everyone should look for in a GREAT tech. He took extra time to push my computer to its maximum performance and then thoroughly cleaned it for me, something I didnt even have to ask for. I cannot rave enough about Peter and the stellar business he is running. His prices are more than fair for the quality of work / customer service he provides. I can promise you wont find a better person / company to work with!

Allegra Jongeward

My first time working with Peter was excellent. The second time was the worst customer experience ever. I believe that people can have off days and transactions that arent ideal--we have all been there. However keeping my computer for over 8 months when I have tried to get it back, telling me parts are coming in when they arent, and not picking up numerous phone calls and not being in the shop when your secretary says you will be, is inexcusable. I could have my computer fixed multiple times over in this period of time and I wish there would have been just some honest communication in this period so I could have done so. In the end, not only did he not fix the problem (a simple battery replacement) but he didnt offer any sentiment to try and keep me a customer in the future. I will give it to him that he admitted that he straight up forgot about me, but I hoped he would be more apologetic for such a weirdly awful experience it was. I hated this happened and that Peter was all of a sudden not the business owner that I knew him to be before hand. I definitely wont be back and it seems like he doesnt care about that either.

Anonymous User

Peter is a wonderful tech and hardware support guru. Hes helped me incalculable times, from the smallest repair needs to the to helping me with step by step instructions on larger projects of my own such as hardware assembly. Tonight I needed some help figuring out a problem with my desktop and he took the time to walk me through things, VNC into my compuer, and set me up so I could continue troubleshooting the problem in the after hours. Truly a gentleman and a scholar who I will continue coming to for my computer service needs for years to come, guaranteed! UPDATE: I would not go to anyone else for my computer needs. Time and time again, when I am having a computer issue, I know I can turn to Peter and have it fixed in no time flat. Tonight I spent an hour trying to figure out a driver issue on a fresh Windows install on my newly fixed laptop. Frustrated, I called Peter and had him take a look. He not only fixed the issue in less than 5 minutes, he set up the laptop with security, adblock, and basic media functionality free of charge. I will be using his services whenever I have a computer issue, no questions asked.

Jürgen West

Recently returned from a trip to New York. Not sure if the computer was dropped or if they fiddled with it at airport security, regardless the computer was crashing immediately thereafter. A quick call to Bolt informed me the hard drive was dying and to shut if down right away if I cared about preserving my data. As this was my work laptop, I complied and headed over to visit Peter at Bolt right away. He assured me everything would be done to first preserve my most important data and then to clone or image the drive and mount it onto a new one. A new fancier whiz bang drive with double the storage at that! Peter at Bolt was also kind enough to loan me a laptop to use at work whilst mine was being serviced. I picked up my laptop a few hours later and now it works like new again, all for a fraction of what it would have cost me to purchase a new one. Thank you Peter and the team at Bolt Computer Services for coming through when I needed you most! Will highly recommend to others in similar need.