K & M Auto Service - Gresham

16116 NE Halsey St, Portland, OR 97230, USA

Address:	16116 NE Halsey St, Portland, OR 97230, USA
Phone:	+1 503-252-9577
Site:	kandmautoservice.com
Rating:	4.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 39

Reviews 5

Jordan Ross

After my check engine light came on, I took it into this shop within three days. When I called, they were able to make an appointment for the next day, which was convenient, and I was looking forward to getting my car fixed so quickly. I got there at 10:00am, which was what time my appointment was scheduled, and was told it would take a half-hour to check the engine, so I stuck around. After waiting for an hour, I had gotten no word, and asked the guy at the desk how things were going. He said then that my car was ready, though no one had let me know. I didnt think much of it, and asked them how it was looking. They said I needed a new distributor, and gave me an estimate of about 520 dollars. It was a lot, but I figured that the part was just very expensive, and ordered the part change. They said it would take 90 minutes, and then said they would give me a call when it was done. Then Rose, the bookkeeper, gave me a ride home, which was very nice, and she was very nice and interesting to talk to. I had left the shop at around 11:00, and at about 2:30, I had still gotten no word, so, I called back and had to leave message, and about 15 minutes later, they called me back, finally, three hours and 45 minutes after I initially left. They said my car was ready, so I got a ride over, though not from them (not that that is an issue; just specifying), and picked up my car. I got the bill, and it was $100 more than the estimate, which is fine, though upon looking at the price of the part I had replaced, the distributor, I was charged $412 for it. After looking online at parts prices, I noticed that they were going for $80 to $120 online, on various websites. Upon seeing that, I was struck by the price I paid for the part; obviously, a markup is necessary, but a markup of over 400% is startling and confusing, leading me to few thoughts but that I was over-charged, and significantly so. Overall, the lack of communication from them was confusing, and made me feel somewhat lost or forgotten. Combined with such a significant mark up on the parts, I felt that was treated as an afterthought, and easy prey for money. If it wasnt for Rose, who was kind and helpful in giving me a ride home, I would be incredibly dissatisfied with my service. But, given that, I was only very dissatisfied, and I have little interest in returning to this shop.

corine m

These guys are fantastic! I was going on a road trip and am from out of town and was worried that my catalytic converter was going out and wanted my car to be looked over before I headed back to Iowa. I am very weary of where I take my car because Ive had very sketchy mechanics in the past and because I feel like being a woman sometimes mechanics take advantage of you. However, I had no sinking feeling in my stomach when I went there and they went above and beyond to make sure my car was safe and that I knew what was going on with it. They had not one but two mechanics look over my car and found nothing wrong (yay)! They also gave me advice on how to keep my fuel system clean (I have had fuel pump that went put and fuel line problems in the past month) and told me what I to look out for when I get back home and what I need to replace in the near future. They also gave me a bottle of coolant to take with me. And the best part is because they didnt do any work, they didnt charge me a thing. They employees were extremely helpful and kind---one even gave me advice on my road trip on where to drive when going through California and the store manager, Shane, also squeezed me in their schedual because I was leaving town the next day. If I were you I wouldnt take my car anywhere else.

Stevi Malinowski

K & M Auto Service is a freaking life saver (ok a little over dramatic but they are awesome)!! So my car broke down yesterday, by the grace of God right as I was pulling into my parking spot at work. It sputtered out stalled and died and would not start again :( My car has had some issues this past year, but a super awesome friend of mine has mostly been able to figure it out. I have also taken it to a few shops when my friend need diagnostic help, and I received good service from both of the other shops. This time there were no obvious things wrong, so I had to have it towed to a shop. I have never used K & M before but heard good things and they are really close to my house. So they diagnosed the problem (EGR stuck open, tail light and oil needed changed, tie rods and alignment) they called me and stayed after hours to help me with financing, which is a God send because Im a single mom right before Christmas right after her birthday (funds just arent there). And here it is noon today and everything is done and ready to go and I didnt get it to them until late yesterday afternoon! Great experience in a sucky situation. Long story short if you need any sort of auto repair or oil change etc. Absolutely Blown Away With The Service!

Wesley Schwinn

I went to this shop because it was near my house and I heard a couple good things. I have a 1999 SVT Cobra and its hard to find a reliable place that can work well on my engine. I asked them to check out a list of things for me because the car itself has many problems that Ive needed diagnosed and repaired for a while. They looked at it and gave me some items and numbers to what I needed done...one of which was a head gasket repair...this is where it gets annoying. I took it to another shop to get another diagnosis cause I didnt believe it had a bad head gasket. This ship gave me different quotes and different things I needed(a couple the same). They said that my head gaskets were completely fine and I had no other oil leaks at all. So this shop was trying to have me repair something I didnt need for a massive price. They seemed nice, but I find this very unprofessional and rude, so just be aware...always get two opinions.

Angel Marks

I was told that I needed a new engine and a wheel bearing. First my appointment was at 1pm and the technician didnt get back from lunch on time. I waited 30 minutes. Iwas told I would get a call with an estimate of either a new engine or 40 hours of labor to fix my oil pressure problem. Next day and still no call. I was filled with overwhelming anxiety thinking that I needed a new engine on a truck i still owe over $9000 on. I decided to get a second opinion. The new honest mechanic says I dont need a new engine at all. I only needed an oil pressure sensor after they did an engine flush. These people are christians and say they could get rich if they didnt live for God. Im so happy! I only had to pay $300 and not $4-$5K. Thank God and may he bless this dishonest or ignorant mechanic with some truth. Oh the new mechanic said I didnt need the wheel bearing either.