Midas

11750 NE Halsey St, Portland, OR 97220, USA

Address:	11750 NE Halsey St, Portland, OR 97220, USA
Phone:	+1 503-252-7277
Site:	midas.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 28

Reviews 8

mbkaiser01

Im not one for writing negative reviews but in this case it was earned. We are from Ohio, and had our vehicle towed to the Halsey St Midas after it broke down during a road trip in that area. We chose this Midas because we use a Midas shop back in Ohio and have always had excellent service. Unfortunately this shop did not measure up. The vehicle came in via tow truck after we lost a wheel on Rt. 5. The Midas shop replaced a wheel bearing and some damage done to the rotor and sent us on our way, giving us the confidence that the car was fixed with them even knowing that we had 10,000 more miles to go on our trip. They even filled out their "safety inspection report" marking just about everything "green"... Not even 72 hours later, the same wheel fell off the car again!! Thankfully the Halsey location wasnt our closest Midas location this time. We still had some confidence in the Midas brand because of the excellent service we receive in Ohio, so we had it towed to a different Midas shop. It was given a thorough look over this time. There was a broken control arm and several other issues. We had the broken parts of the control arm and it was clear that there was a pre-existing crack. They did the same "safety inspection report" that Midas Halsey street did, and amazingly found that there were actually several deficiencies. In fact, there wasnt much "green" about the vehicle... By knowing about the issues, we were able to fix them and finally get safely on our way- but only through a different Midas than this one. My frustration is not because Halsey Midas did poor work, its because they did incomplete work and gave us a "green light" on things that obviously werent checked. Because of this we literally endangered the lives of our family and children. It was a serious oversight on their part and one we wont take lightly. We did contact the manager, Roger, at Midas Halsey to try to resolve the issue. He only told us that he stood by his work and it all must have been a coincidence... Hmm, losing a wheel 72 hours after it was "correctly and completely" repaired. You be the judge.

Anonymous User

i got an oil change here a couple months ago, specifically because they offered a free tire rotation to go along with it. it took a little less than an hour for the oil change, tire rotation, and courtesy inspection, so i was really pleased with that. however, i got my car home and it proceeded to leak about a quart of brand new, fresh oil all over my driveway because, as i found out, the oil filter had not been tightened properly (it was barely tightened by hand). so then my rental company found out about the oil stain and gave me a notice that i had gone against my rental agreement by defacing their property, and threatened to evict me if i didnt get it cleaned up ASAP. awesome! it took about a week of trying different methods, buying different cleaning products and tools (spent 2-3 times what i paid for the oil change), borrowing a pressure washer, lots of time and work and stress to clean it up, all because of a loose filter. i called midas and gently reported my complaint (i was over the anger by then) and asked for a refund on the oil change. the manager granted it to me with no hesitation, but no apology passed through his lips. a sorry would have been nice.

Pepe Del Rio

Initial experience was great to good in dealing with brakes and oil changes for both my vehicles. Based on previous experiences I went there multiple times to have a minor issue resolved that they couldnt correctly fix. In regards to this service, which was not correctly repaired, when asking for a solution Roger basically said the only way was to return the car to be inspected again. At this point, Im not interested in wasting more of my time after the initial couple of times they werent competent enough to fix a simple leaky washer fluid bottle. I should be given a refund for the "services" that have caused us more stress than expected. ***** The owner reached out and we came to a resolution (A free oil change) based on my issue. I appreciate the attempt to make good and hopefully have a chance to have a better experience next time.

Ian Oneil

Their customer service isnt good at all. Got my brakes and rotors inspected but ended up only needing rear brake pads. Would have done it myself but didnt have time. Wish I would have, the brake pads they use really arent as great of quality as they make them out to be. They must not own a torque wrench or just decide not to use it? A couple weeks after they did my brakes, I went to take my coilovers off and couldnt even get the lug nuts off, tried a battery impact and they didnt come off, so I got my air impact, still didnt come off. Tourqing lugs to manufacture specs are brake job 101. Guess anyone can get ASE certified nowadays. Wont be returning again.

Taryn Louw

Excellent service was offered at this location! I went in to have my alternator checked, as I had been told it needed to be replaced. Before doing anything that would cost me a lot of money, they did a very thorough job of looking for the problem. They didnt find a problem and I felt assured they were correct since they did such a thorough job of checking for one in a variety of ways. I dont know much about cars and engines and such, so Jason showed me how to check some things if I need to in the future, and overall just presented very helpful and kind service! I absolutely recommend this Midas location. ⭐️⭐️⭐️⭐️⭐️

Don Harris

Made an appointment to have my battery and the cables replaced for $165. Got in fine and work was done close ot the estimate, cant complain there. Drove it to work that night and car kept dying. Wracked my brain for a bit trying to figure out what it was till I looked at the bill. They only replaced the connectors and not the cables, which where the primary problom. In other words, they only did the part of the job I could have easily done at home myself. When I priced the cables themselves, they cost 125 bucks alone. This places price gouges bad.

Anonymous User

I support local business and since this shop just re-opened under new management after being deserted and graffitid for a long time I thought I would stop buy to get a oil change since they had banners everywhere promoting the service. With one car in their 6 car plus bays and the workers just standing talking I thought I was in luck time wise. Went in office to set up the service and was told by the lady there that I would have to leave my vehicle for 2-3 hours. Needless to say I went and supported one of the two Jiffy-Lubes down the road....

reduxredux

When I took my car into Jiffy Lube they told me that since my car has an odd oil filter that breaks frequently, they did not stock them and would not order any. Why they wouldnt realize that a frequently-breaking oil filter means more $$$ for them escapes me, but Roger at Midas on Halsey said it would be no problem and that theyd order enough that I could always bring it in for oil changes. I really love the vibe here! Sure its a big chain but Roger is really cute and sweet and never makes me feel dumb or pressured about car stuff!