Certified Automotive Repair

Address:	2880 22nd St SE, Salem, OR 97302, USA
Phone:	+1 503-399-2149
Site:	autoandtruckrepairsalemoregon.com
Rating:	4.3
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 14

Reviews 4

Susan Wheeler

I had gone to Certified for years with nothing but amazing things to say; however, that changed with the new ownership a couple of years back. Most recent issue: After having a new (used) steering column install in my Honda the summer of 2011, I discovered less than a month later that the "clock spring" (C.S.) wasnt working (I was told this by the shop manager when I later inquired about the problems I was experiencing) and, therefore, neither my horn nor my cruise control (and I have yet to discover what else) worked. When I spoke to the shop manager a couple of months after that (when I had a oil change), I was told that he would look for one (C.S.). This was documented in my repair file. Each time thereafter when I went in for service work or repairs, I asked if one had been located and I was told he was still looking for one. Finally, in August of 2012, when I was making an appt to have some repairs done on my car door, I inquired of the new shop manager about the search for the C.S.. He verified that it was in my record that they were looking for one but said he would have to have it checked out to make sure that was what I needed. The day I went in and had the door worked on (which was, in itself a project and greatly lacking in customer service - including lying to me and leaving greasy fingerprints all over the upholstery on my car door where the repair was done-I have pictures), he informed me (after the door work was done) that it was indeed the clock spring that was the culprit and that it would cost me about $400 to have it repaired. I reiterated to him that there had been no problems with the C.S. prior to the work on the steering column, that I had been told that the shop was looking for one to replace the defective one (w/in the 3 mo. warranty window), and I pointed out that the mechanic who had done the work should have checked the equipment (particularly the safety equipment, like the horn) after the work was done and prior to the vehicle leaving the shop to make sure everything was working well. I was told by this shop manager that, because the work was done so long ago (about a year), they did not consider the shop to be liable for the repair, despite my reminder that I had been inquiring each time I came in and had been told each time that there was an effort being made to locate one. This shop manager also told me that the previous manager had lied to me, that a C.S. was a simple item to order (at which point I interjected that I had been coming there for over 9 yrs. and the previous managers integrity was one of the main reasons - there had also been a different owner for quite some time after I starting going there). When I requested to speak with the current owner (who is usually on site), I was told he was off-site and it was unknown what his schedule was or when he would be available to discuss this issue. When I ask the manager if he had passed on my message from a call earlier that day that I would be wanting to speak to the owner when I came in to pick up my car after the door repair, he said he had and, after being challenged on the statement that he didnt know the owners schedule, told me flat out that the reason the owner wasnt there at that time was because he did not want to talk to me about the C.S. issue so he had left for the day..

Sarah Stewart

I give it two stars and not just one because the guy at the front desk was nice, thats about it. I went in for a free brake inspection, they knew my brakes had gone out as I had called ahead and when I arrived they acted like theyve never seen a cars brakes go out before. My car tires have safety nuts on them so they wanted to charge me to replace them as theyd have to be damaged in order to get them off the wheels and be able to see the brakes. So I agreed, not much else I can do about that. They come back not even 10 minutes later saying that Ill have to spend upwards of $800-$1000 "at least" for this total repair. Honda accord 2001 and this is what has to be fixed they say: Master cylinder, calipers, rotors and brake pads. A good look at autozone shows you that you can get this all for under $250. While this place boasts a free this and that, the mark-ups on their product is ridiculous and damn near robbery. I will never advise someone to go here, not even for a free check. The guy couldnt even provide an actual quote for the work he cited, just gave me scrap paper to write what he was saying down. Thanks guys!

T-

T-GO Bautista

I WILL NOT be going back to this place ever again.... First of all I called and I knew what it was wrong with my car RX300.. Recently I learned that my car had a knock sensor that was faulty, so I called them and I asked them if they would look at my car sure enough it they say to bring it in "so they can save me some money".. I told them I got a quote and that test were done to it and I was centain that was that.. I was just trying to get a quote.... With that set and done I brought my car in and when they call me to pick it up I was told "after doing some test your knock sensor is faulty after doing some test your total is going to be $90 dollars" After arguing about it was just supposed to be a quote they said "ok well take it down to $60" well I had no choice I paid them for basically knowing what it was wrong with my car eventhough I already knew going into the shop what day wrong with it.... Needless to say I will not recommend this place to anyone PS.. Their quote was $1200 when I got a quote for $460 with parts and labor somewhere else, guess what shop in going with.....

Danelle LeGault

IGNORE the old reviews! Theres a NEW OWNER now! These guys are TERRIBLE. They care NOTHING for customer service, they care NOTHING for anything but their big account with Comcast. Anyone else that comes here will get the shaft. Id give them zero stars if that was an option. I brought my car in to have them fix the drivers side window. It had been getting stuck halfway down for a while. I told the technician that, described what was happening. They took the door panel off, said that they "cleaned and lubed" it, charged me $90 for the privilege, and told me to go to hell when I got into my car one hour later and it still didnt work. This is an actual quote from the manager, Ben: "Your attitude isnt welcome here." My attitude is that, when you work in a service industry, you should take some pride in your work. And if the customer isnt satisfied, because say, THEIR WINDOW IS STILL BROKEN, you might want to fix that, too.