Sparkle Laundry & Drycleaning

4555 Liberty Rd S # 430, Salem, OR 97302, USA

Address:	4555 Liberty Rd S # 430, Salem, OR 97302, USA
Phone:	+1 503-371-1449
Site:	sparklelaundry.com
Rating:	2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–3PM Closed

Location

Photos 6

Reviews 4

Kelly Head

The dry cleaning is fine, the customer service is not. Frankly for me, as long as i got my clothes back the way i asked, then we dont need to have long, cuddly conversations. The problem comes in when I dont get my clothes back at all. I sometimes used their delivery service when I knew Id be in town. Over two years using this dry cleaners , at least on a two-week basis--150/200 bucks a month. This time, I dont get my delivery. I figured they must have been confused and didnt deliver them today. I go in and they say, oh they were delivered, someone must have stolen them and then she tells me, I kinda knew that was going to happen. WHAT!? SO i digest that info--as that bunch of clothes were my starting team clothes. Easily $1500 worth of suits/dress shirts/silk ties. And, I still owed $98 for dry -cleaning services for clothes I never got back. I dont even know if they were really delivered! I have no proof that they were, except for their word. Mind you, we dont have a cuddly relationship because I do business with them based on their results, not their friendliness or personality. The results were I didnt get my clothes. I asked if they would at least give me a discount on the cost of the dry cleaning on the clothes I didnt actually get. The answer: well we delivered them and you owe it. I paid it, and closed my account with them. If your customer service sucks, you can rely on results. If those results suck and you dont have the fore-thought of discounting a longtime and very regular customer really just 50 bucks to keep their business, then this customer is going to spend their $2000 a year somewhere else. Seriously, I hope the owner reads this and reads between the lines. I hope if you are thinking about using them, you dont expect that youll always get your clothes back, but youll have to always pay them for the effort of not getting them back to you.

Garrett Nott

Dry cleaning service is great and well priced. Their customer service and repairs are far from great. They dont give out quotes for repairs or alterations. They let the seamstress decide the price AFTER the work has been done. And apparently they are allowed to do extra work/alterations not asked by a customer and charge them for it. Needed a slide replaced on a jacket. Seamstress took the liberty upon herself to replace the entire zipper and charge $36 for the work. Which is almost what i spent on the jacket. When confronting the seamstress she passed the buck back onto the owner, and his response was to put the blame on her. DO NOT go get anything fixed there.

Jessica B

Whatever you do, don’t pay these folks with a credit/debit card. Apparently they take that as an ok to keep your financial info and charge you at will. Alterations were awful and don’t hold up. I informed them of one piece specifically and they took it to re-alter. As a consumer I would think they were doing this to rectify the issue but nope they charged me for a second alteration. Many pieces came back ripped and appear to have been torn in their wash. Beware!

Dennis Dabler

Thay do an amazing job of cleaning ,Allways getting stains out I didnt think possible and delivering them promply to my office !!!