The UPS Store

19363 Willamette Dr, West Linn, OR 97068, USA

Address:	19363 Willamette Dr, West Linn, OR 97068, USA
Phone:	+1 503-636-7617
Site:	theupsstorelocal.com
Rating:	3.1
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 9

Reviews 9

Front Counter

Personally, I love Sabrina Gs reviews. They are hilarious!!! My personal favorite is "Those employees absolutely needs to STAY IN SCHOOL! A bunch of complete idiots." then she goes on to say on another "Made a order over $100 dollars which included drinks. Yet they faild to deliver my drinks because somehow its my fault I didnt ask for my soads before leaving store. ??? "" Maybe she could learn to type, spell, be a human. Employee absolutely needs to??? Faild??? Soads??? Before leaving store??? A little spelling and grammar might help. Or learning how to use SPELL CHECK? Im a business owner and people like this drive me nuts. They are like Pig Pen in the Peanuts comics where, like his attracting a cloud of dust, they seem to attract the worst, most incompetent, uneducated, rude people in the world. I guess it takes one to know one. They must either be the absolute WORST JUDGE OF EVERYTHING or amazingly unlucky where every place they go is a 1 or 2 star review. I pity them. If the reviews were true, the entire planet should be nuked. If I were to review 50 businesses, 40 will be 5 star reviews, maybe 5 will be 4 star reviews and the last 5 will be lower. I havent found as many bad places in the last 10 years as she has given 1 star reviews and had rude people serve her. As a business owner, bad reviews cost money because some people will actually believe them and make decisions based on them. Yelp is the worst because they filter the reviews and so you only see what they want to show you, good or bad. I wish that there were repercussions to giving false reviews, but I have strayed so far off of topic. To the subject, I have used UPS stores for ebay businesses in California, Kieser, Wilsonville, Portland, Clackamas, West Linn and Oregon City. Oregon City is definitely the best with their emailing when you receive MAIL, not just packages. I would like to give West Linn a 4.75 but, since I cant, Ill round up to 5-stars.

Kellie Dobson

The past few weeks of my experience with UPS has been absolutely sickening. I have watched UPS deliver packages to my neighbors frequently, and the past few times I have seen these workers take out packages blew my mind. I could not believe my eyes when I watched the UPS deliverer pull out a very large package, most likely a television, and simply let it fall to the ground from the back of the truck. Then, I watch the deliverer simply sit this large box of the side of my neighbors house, which is basically on the street, and then the guy just drives away. He couldnt bring the package to my neighbors front porch, or knock on the door? So now that package is just sitting on the side of the road, which for some reason is okay? Who knows what it could be worth. In the past week I have also watched a UPS deliverer leave a $2,000 computer set in the parking lot of an apartment complex. It was practically behind the complex, nowhere near the door! Once again, I watched this driver walk away after pretty much leaving a package in the street and not even trying to notify the customer. This makes me sick. Obviously, thousands of companies are probably losing money due to UPSs extremely poor delivery services, because packages can easily be lost or stolen upon this weak work ethic. Congratulations for not even trying to do your job, deliverers. Customers, if you dont want to lose your purchases, be sure to keep an eye on the tracking updates and be ready for the arrival, because if UPS is delivering your product, theyre most likely going to throw it out of the back of their truck and leave in on the street, no matter the environment.

Kris Kachirisky

Rude people who seem to take pleasure in not helping you. A complete lack of customer service. Ive experience rudeness before, but this was a new level. I came in and asked if I could use my business account to make a label. He said "No, we dont ship with UPS accounts." I asked how could that be, theyre a UPS store and he replied "Because we dont make money that way." Well, he ended up not making any money anyway since I took it to FedEx, where they happily made a label using my FedEx business account. I called UPS customer relations and they were quite surprised at this stores deliberate refusal to help UPS account holders and told me that was NOT in accordance with corporate policy. If, as a loyal UPS customer, you want customer service--or even basic adherence to UPS corporate policy, this is not your place. Easier to use FedEx a mile down the street, where, coincidentally, all the staff are extremely helpful and pleasant.

Nastasha Janner

I would never send anything to this UPS store. Not reliable at all with horrible customer service. YOU get blamed if they lose your package! I had a small item delivered here where we get all our mail sent and it has suddenly vanished. The managers here told me it was my fault because my family sends so many packages and its so "overwhelming." Then proceeded to tell me that he would split the cost of the lost item with me (which was 23.99). They had no record of the package being received or signed for even tho through tracking stated it was delivered. He was so rude and un-kind. I would stay far far away if you want to actually receive anything you get in the mail! Stay AWAY!

Kayden Olmscheid

I am Extremely irritated right now. In fact, in still sitting in my car in front of the store. Your online says your open till 8pm on Mondays, your sign says your open till 7pm on Mondays. ..I was in your parking lot at 6:54pm and youre closed. I am Beyond annoyed. The amount I pay for a PO box is Ridiculous as it is, let alone your customer service sucks. While Im complaining... I went in to check my mail last weekend and you had a "available " sign on the back on my box, when I had possession of it for almost 2weeks. Wonder how much mail Im missing?!

Jens Wiegand

We have been receiving our mail and packages at our PMB at the West Linn UPS store (#4182) on Willamette Drive since 2003. The location is very convenient, they do a good job and are helpful, and shipping packages from there is an option too. Yes, there is always room for improvement, thats why I they get 4 out of 5 stars. What irks me are the folks "reviewing" UPSs delivery performance (which is a whole different business) and "blasting" our UPS store in West Linn in the process. Please dont. Thanks ! :)

Baby Bless

"Sabrina. G" is a an obvious review troll. 99% of her reviews are 1 Star and either two words or a petty, incoherent diatribe brought on by her apparent idiocy. Please, take this bushpigs reviews with a minuscule grain of salt. How unbearable it must be to be around Sabrina G. May I suggest any hobby outside of defaming every business you come across?

Eric Gakstatter

Not reliable. I use them sometimes for ground shipping when packages arent urgent, without a problem. Never again for overnight. I dropped an overnight package off at 2pm and it didnt ship that day. UPS says its not their problem, that UPS Stores are franchises. Fedex is more reliable, better staffed.

Dante Mutti

In the past it was not great, but since the new owners took over I am really happy with the service. I actually use them all the time now, hope more people take the time to write reviews, as the old negative reviews no longer reflect the excellent service you get at this location.