Mail Room Plus

11918 SE Division St, Portland, OR 97266, USA

Address:	11918 SE Division St, Portland, OR 97266, USA
Phone:	+1 503-762-2130
Site:	pdxmrp.com
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11AM–3PM Closed

Location

Photos 11

Reviews 13

Tony Christensen

I have a business mailbox here, have had nothing but issues the entire six months of service. I realize I get what I pay for, but today when I learned that they had gone out of their way to refuse two packages this weekend sent via Amazon, with my business name and box number clearly marked, I nearly flipped out. They attributed the issue to a "computer error" and said they couldnt accept a package addressed to a box owner if the name didnt match the name in the system! Well, after I had them dig out the original paper work and contract, and they owner realized the business name and my name were clearly there, he said "sorry, dont know what happened. The computer must have made an error." "Have them try to deliver it again?" However at this point old reliable USPS had already sent my packages back to sender. Avoid this mailbox service, and mailroom as a whole. The wait times can become outrageous, they have accepted packages and failed to send me notification, or if they do manage to notify me, claim its not in the back room and make me pull up tracking numbers and text alerts for some 10 minutes before looking one more time and finally having it magically appear...they are not worth your time and money, I will be moving on as soon as I can change my business mailing address...

Racheal Mallory

I had been dropping envelopes here for a couple years monthly. last week the envelope I dropped off never made it. So I had went back and just asked the man if hes be able to scroll back 7 days on his cameras ( our cameras we have for our business roll back 30, most do.) because a woman that i had never seem her before had helped me. So I figured since theyve always been somewhat nice when I came in theyd be willing to help. The man wanted nothing to do with it as soon as i asked about his cameras. I told him I was getting charged a $240 late fee if I couldnt prove I dropped it off, he still didnt care. His unwillingness to care of even help when I know its possible took me by surprise. He told me I shouldnt know anything about his security systems and, and to take my 74 cents ( the cost for postage and a envelope ) elsewhere! so after years of coming in monthly, when I needed something besides handing him money he wasnt willing to do anything besides kick me out of his store because I was persistent on him showing me, me being recorded on his cameras... Great way to treat a repeat a customer! I couldnt believe how rude he got!

Sara Walker

After 6 months of a twelve month contract I have filed a complaint with the better business bureau for failure to deliver mail. And refusal to refund contract. And just because Im annoyed that I got a shrug, and an "were only human" and theres nothing we can do and you dont get money back, while having to face a huge TV screen playing some Christian sermon about Jesus, forgiving all sin. Im glad they are forgiven at the end of the day but I still need my mail. I will also be filing a report with the US post office. I routinely find other peoples mail in my box and while I was standing in line to discuss some of my missing mail, someone came in, opened their box, and said "well this isnt mine". This business is not competent to handle important matters like putting mail into correct boxes. Or properly notifying of package delivery, or any of the other things I signed a contract for.

Beth Ketah

Mail Room Plus has always had a notary available when I need one. I found this location when 3 other locations in the area, stated online, they had notary service available, but when I arrived, the notary was not there. I also own my own small business and recently took some items there to be packaged and shipped. Dropped off my fragile items and they were received in fine shape. The packaging was sturdy and professional in appearance. This place is always quite busy because of the variety of services they offer, so have some patience when you go. The friendliness of the staff is something that encourages me to keep going back. Like I said before, I have at least 3 other options in the area, but, none with the top level of customer service like Mail Room Plus!!

Anonymous User

Thank God this isnt a post office. To say that I had a "wonderful experience" here would be an understatement. Ive never taken the time to review a company on google before but they went above and beyond to make sure I got exactly what I needed. I was in Oregon on a business trip last month, and I need to ship some sensitive documents back to Florida. I walked in and was helped immediately. It was a fresh of breath air to finally be able to walk into a store, get helped immediately and assured that my package would get home on time. Im not sure what Robert was talking about, but for me, Mail Room Plus was a life saver.

Anonymous User

Im not sure why the reviewer below me rated this place with one star. Ive had nothing but fantastic experiences here. He is correct, however, that this place is not a post office. Its better than one! Outside of their expected services ( shipping, packaging, bulk mailing ), they also duplicate keys, offer internet rentals, offer lamination services and binding. Its like a more local version of FedEx Office and in this economy, I believe it is in our best interests to keep our money within our own community. Mail Room Plus is fantastic.

Marsha Hayes

Called to get info on their finger printing process. Guy who answered phone was very polite and answered my many questions. After reading reviews on other places that provide this service, I was a bit frazzled thinking I would get this horrible service. However, that was not the case. I was treated very kindly and respectfully. I would utilize their services again if and when I need any of the services they provide. Thanks for great service Guys (sorry, Im bad with names).

No Name

Dropped off two Netflix dvds that were in prepaid envelopes and ready to go....however they never made it back to Netflix. I would not recommend this place for mailing anything out. I have reported this to Netflix; should the dvds show up or become accounted for I will update this review.

Scott A

These guys are great not expensive at all and the owner Chuck, and his staff let you know when you have mail and will even go over what you have in your box before forwarding it to you. It makes being out of town but wanting to stay on top of your mail a total breeze...

Anonymous User

This is definitely not a post office. They will charge you $1-3 more for any priority mail or fedex package. They will also charge you $.25 to drop already-posted US mail packages. Just go to the post office.

Belle Ariel Aurora Disneybust

Good friendly staff just price for a first class stamp is .60 guys you are not to increase the amount you charge for stamps above the post office you are to find other ways to make that money.

Randy Mckee

Never had an issue here. Yes they charge to use their service. You know they are a business not the post office. They never claimed that they didnt charge for their services.

Listed on Google as doing Passport photos, has a sign inside store advertising passport photos. Was told by clerk, "we dont do passport photos".