Curtis Total Service

Reviews 3

RA

Ravi Sajnani

DO NOT USE, EXTREMELY EXPENSIVE. Degrading manager response. I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total. I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months. It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and dont be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis. Update: Just received a call back from Curtis. He was rude, demeaning, and kept giving a long-winded speech. I had to keep interrupting in order to say anything. And then he said I was being rude. Summing up his long winded speech - "You were given an estimate before the work was done" as law states. I should have declined the repair, which I could have easily done myself. But if they are there to check out the AC system and one of the parts of the system is not working and they are overcharging me for hundreds of dollars, do I just tell them no and ask them to leave ? How can the rest of the system be tested to find the problems. He bad-mouthed other companies saying they hire ex-cons, morons, and don’t know what they are doing. Not a respectful representative of a company. I would not have this guy working the register at McDonalds or do anything that would have him interact with people. He did not want to listen. He kept trying to justify the cost of replacing 2 minor items that took about 15 minutes to replace. He was trying to explain of how costs are estimated, including licenses, trucks, equipment, and on and on. I responded that I and my family had a business. I respect business. But that does not justify ripping people off and unreasonably overcharging. I responded that you would not expect to be charged $600 for a $100 hard drive or pay $2,000 for new tires. No response to that. I was losing my cool because I signed the paper, I paid, it was done. Nothing was going to change that and being spoken down to by a non-stop speech and no concern for the customer was not going to change anything. I said good-bye since it was apparent nothing would happen by both of us going back and forth. This guy went against every rule you hear about how to deal with people and customers. I will not be doing any business with Curtis in the future and will tell Everyone I know and in the immediate area about them. I want to warn others especially elderly people so they do not get ripped off.

C

C Anderson

$89 just for him to show up on my doorstep and diagnose the problem, and another $99 just for him to crawl under my trailer and turn the main water supply valve on. Maybe thats the going rate, dont know, but it would have been nice if the guy wouldnt have acted all frustrated with me (both tone of voice AND expression) when he had trouble locating the main water supply valve under my home. If youre the plumber, thats YOUR job to figure out where it is, especially when youre telling me youre going to have to charge me that extra $99 just to crawl under there and turn the water back on. This guy displayed nothing but frustration and impatience and was probably in a hurry because I was his last stop and he needed to get home to his girlfriend - he made a call to her from my deck before he even got started. Turns out there was no problem, and even though I told him my husband would put the toilet back together when he got home, he ran out to write up an estimate to hand to me anyway, after which he stood there looking at me as if he was expecting me to somehow change my mind and pay another $250-$400 on top of the $188 for him to rebuild the toilet. No thanks. Those prices are outrageous, and Im still dumbfounded as to why they would charge an extra $99 just to crawl under a trailer and turn the main water supply valve back on. There was no problem, so the first $89 should have covered all of this - showing up, diagnosing any problems, and turning the main valve on if necessary in order to accomplish this. The only consolation is that they gave me a $40 coupon, so I was only out $148. Still a lot though for the impatience and frustration I had to stand there and watch. In my opinion, they should have paid me.

ST

Stephen Bonaduce

Well, Ive depended on Curtis for many years now. I first called them for problems with my water heater. It had already been repaired once or twice by another company and the same issue kept recurring. When I called Curtis, they came out, explained what the problem was and why it was happening, and laid out my options for me. I chose to replace the water heater, and it seemed expensive--especially compared to picking one up at Lowes. But I had the feeling thats what the builder had done: installed the cheapest unit he could and walk away--not his problem anymore. And you know what? There has never been a problem again from that water heater Curtis put in. The saying goes that you get what you pay for--but I would amend that: you never get what you DONT pay for. Although Curtis isnt cheap, their work is top-notch. Of course, there have been problems with other systems in the house--the propane furnace, the AC, and so on. If you live in a house for more than five years, you are going to have maintenance headaches. You are going to need a "go-to" company for those problems, and I would not only recommend Curtis as that company, but I would go further and recommend doing their maintenance agreement. For a small monthly expense, you save yourself the hassle of being nickeled and dimed for diagnosis fees and service calls--and theres a nice discount on all their work, too. All of my interactions with Curtis have been terrific--especially with the guys who come to the house and do the work. They have never seemed to mind when I have pestered them with questions (and believe me, I ask questions)! I feel like I am in very good hands with Curtis.

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