ServiceMark Heating, Cooling & Plumbing
| Address: | 180 Sheree Blvd Suite 3050, Exton, PA 19341, USA |
| Phone: | +1 610-344-3545 |
| Site: | servicemarksolutions.com |
| Rating: | 4.8 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 14
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Fred L
After over 5 years as a loyal customer with a maintenance and service contract on both my residence and my rental property, I was informed when I renewed that because my contract had already expired in January of this year, that they would charge me to come out and get the air out of my hot water baseboard system, a simple procedure requiring no parts and my annual maintenance would be scheduled several weeks out. There would also be an additional charge for labor, which has always been included with the contract. My contract has been active and never lapsed over the past 5 years (until now) and this is how they handled this? I ended up doing it myself and requested a refund for my contract renewal which I had already paid for ($549). I will find another company that is fair and values customer loyalty. Please note: The manager, Dan Rich, did not reply to my voicemail and Mary and Ellie were condescending on the phone. George Davis responded with many Facebook posts in response to my comments and only offered to get the air out of my system after I had already done so along with a small discount on purchasing another contract. Very unprofessional.
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Bobby
Destroyed a brand new unit. Guy came out to replace a bad heating element that blew out on a 4 month old hot water heater. Instead of folding back the insulation inside the covers, he ripped it all out, then he pulled the upper element without draining the water level, flooding the entire inside of the unit. Water was all over my basement floor and hours later Im cleaning up water again because its still coming out. Hot water became SCALDING because the thermostats are now thrown off due to the insulation being soaked. I called them back to send someone to deal with it and all they have is the same tech. Now Im waiting for a manager call back. You flood an electric unit like this it voids the warranty; I just paid these people $250 to replace a damn element and now theyre going to have to completely replace my unit. I could have youtubed this and done a better job on my first attempt.
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Erica Berstein
From sales to service I have been more then impressed with Service Mark twice. Irv Bailin helped me 3 years ago replace my HVAC and now in my new house we used them again to replace 2 systems that were 20 years old. Irv is always professional and helpful. There was a quick turnaround time as They got me up and running before it got really cold outside. Not only was I impressed with Irvs professionalism but also the service team. Mike Barrett was very good and thorough. I felt very comfortable having Mike in my home and very confident in his work, I would Highly recommend Service Mark to others especially Irv and Mike.
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Susan Lubking
Have been using this company for 17 yrs. No Problems. The phone operators are very helpful and get you to the right place promptly and get your service scheduled when needed. Their service contract is very good also as you dont have to remember to have seasonal checkups done. I am very old and remember what old services (in general) used to be like - you call, they come right away, chat with you about what is wrong and what needs to be fixed so that you understand and at the best cost, and then they fix it. Thats what you get from ServiceMark.
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Dana Mimm
The compressor in our AC unit burned out in the middle of summer. I called Service Mark and they came out the same day. They were very detailed in explaining the severity of the burn out and told me they would install filters and replace the refrigerant twice to ensure the new compressor didnt get damaged. I got estimates from other companies and none of them included this follow up. The Service Mark technicians are exteremly reliable and punctual. I highly recommend them and will use them again in the future!!
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John Caporale
I have a background in the trade so I know when a tech or company is trying to snow me, con me, or is not providing exemplary service. I can tell you that after having a service contract with them for about 10 years not, they have not one single time let me down when we needed service. The value proposition and the peace of mind knowing that our heating and cooling will be taken care of when we have a problem is the best Ive found since Philadelphia Electric Co. stopped offering such protection 20 years ago.
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Nadine Stevenson
I had a complicated challenge to install the propane line to my stove. Joe Pisano evaluated the situation, acquired the necessary parts, and redirected the gas lines to accommodate my new stove. He also converted the stove from natural gas to propane and checked all of my existing lines for leaks. He did identify a leak and fixed that, also. The stove is performing wonderfully and I want to praise his quick and complete installation. Thanks, Joe.
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Jay Sivitz
Everything that you have done for me over the past several years has been perfect. You have covered my heating and air conditioning perfectly. I have had several major problems and you have solved them quickly and efficiently. You have also cared for my change in seasons perfectly with Josh Macfarlands expertise. I would certainly suggest your company for any routine or problems that any occur.
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Carol Knotts
I have had ServiceMark for over 12 years and whenever I need them, they are courteous, prompt, & highly skilled. It is great to have a local company who not only provides peace of mind with fair pricing, but also supports the community by donating to charities in our area. ServiceMark truly cares about its customers and they ARE the best!
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Steven Freemer
We just wanted to thank ServiceMark for working on a Saturday to replace our heating system. My wife is ill and the sales, and service installers really came through to help us so we could have heat with this changing weather. That is why I have been a customer for 18 years. Thank you all we appreciate you going out of your way to help us.
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Joseph Pesce
I had an appointment to have plumbing work done this morning. I called twice and was assured someone was on their way. At 2 PM I get a call that no will be here today. They offered to reschedule for another day but I will find a local plumber instead. I wasted a better part of my day waiting for them and will not do it again..
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Don Mimm
I had a leak coming out of the wall from the hose pipe. I called ServiceMark and they came out right away. Their plumber was extremely professional. He fixed the pipe for us quickly and cleaned up the work area very well. I definitely recommend using ServiceMark and I will use them again in the future.
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Courtney Vinson
Jesse H. recently serviced our AC unit on this hot day. He was courteous, professional and went above and beyond providing life saving tips on dryer maintenance. He also wrote down valuable information to refer to later regarding our dryer. With employees like Jesse, you will never go wrong. Thank you.
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Eric Thompson
Over the winter we had the drain line on our kitchen sink freeze and become blocked. The Service Mark tech was out and helping us before we knew it. Though it took a bit of persistence, he was able to clear the line and get out kitchen sink back to normal! Great work! Perfect timing on service!