Reedman Toll Chrysler Dodge Jeep RAM of Jenkintown

Reviews 3

TI

Tito Irizarry

Feb. 10th, 2015, I took my 2004 PT Cruiser to get checked for stalling and a oil leak as well as to get a few other things that needed to be repaired, total cost $1,311.67... ouch right? It gets better, 1 day later it started to overheat (the car has never done that the length of time Ive owned it 5 yrs). Feb, 11th, 2015, I immediately called Catlin and they said to bring it in. It was late they were closing for the day, so I decided to bring it in the next day. The next morning, Feb 12th, 2015, I was driving to Caitlin the car started to overheat again, as I pulled into the service dept parking lot, the thermostat leveled off. I thank God I video taped the cars thermostat when it overheated with my phone to prove to them it in fact was overheating. Kyle (Caitlin service dept rep) and a few mechanics stood outside in the freezing cold, they all took a look at it, scratching their heads, they came to the conclusion that there was nothing wrong with it (mind you... just by looking at it). I asked them to do a diagnostic on it and they said theyd have to charge the $95 bucks for yet ANOTHER diagnostic. I showed him all the video clips I had on my cell again and all Kyle could say was, "Well its not overheating now" even after I explained that it overheats when driven. I was not satisfied with the level of service, being that I just paid $1,300 to get it fixed now new things are starting to act up, so I asked to speak to the manager of the department. Kyle said there is no manager over the department but a GM for the dealership. They all looked at eachother, the mechanics went inside and Kyle quietly said to bring it in for a free diagnostic. I waited about 30 mins for Kyle to come out and say the mechanic cant find anything wrong with it (2 "complete diagnostics" done in 2 days). I drove it off the lot, the car started to overheat agaun so Icalled the dealership and asked to speak to the GM, Joe Castanzo. They operatoe said he was on the floor with a customer and couldnt come to the phone, so O left my name and a brief description of my issue, my name and ohone number. He didnt call back. Seeing that this is now turning into a game of "hide and seek" and "I didnt do it" I repeatedly called every day after, leaving my name and phone number for Mr. Castanzo to call me back, each time getting the reassurance he would call me back. Guess what... 7 days I called 7 days pass and he NEVER called me back. 7 days (9) total and the car is still overheating. I was driving my sons (10yrs and 3 yrs) to school and lost power steering (interesting enough it wasnt overheating at the time) heavy steam, smoke and the smell of burning rubber came from under the hood. By the grace of God I was less than a half mile from Caitlin so took it back. I pulled into the Caitlin Service department parking lot, steam/smoke pouring from under my hood. Anticipating my potential for making a scene in the service department I was greeted outside by both Kyle and Ron (both service dept reps). They immediately brought it in for a diagnostic and found that the AC Compressor, Serpantine belt went, saying that once I got first repairs done... you know the one in the beginning of this nightmare that cost me $1,300 bucks... now I needed to get the new found issues fixed, another $665.75 later. Mind you at this point the car has had 3... yes 3 "complete diagnostics".... and guess what... the car STILL OVERHEATS!!!! So... $1,977.42 later it still overheating. I didnt want to bring it back until I speak to Mr. Costanzo... Ive lost count of how many times Ive called.... today 4/24/15 the car still overheats and now... guess what... its now stalling.... AGAIN!!!!! THE REASON WHY I BROUGHT IT TO THE DEALER TO BEGIN WITH!!!!!! IM DONE WITH CAITLIN CHRYSLER IN JENKINTOWN!!!! DO NOT BRING YOUR CAR HERE TO BE SERVICED.. Also... the "good" experience stories on here are the dealership marketing people posing as customers to overrate give 4 1/2 stars for the quality of service. How do I know? It was my job to do the same thing when I worked at a local cable co.

JA

jack sims

I decided to Caitlin Dodge because I had my 2005 Dodge Ram serviced there due to a manufacturers recall. I was so impressed with the courtesy and professionalism of the staff that when I decided that it was time to part ways with my reliable 2005 dodge, Caitlin was my first choice. I did visit other Dodge dealerships as well as Toyota and Nissan locations, but in my opinion, there is nothing like a Dodge Ram truck. It was not an easy decision to part ways with my 2005 since it has been a great truck from the start. So tough, that at this time, I actually still own it. However, after shopping around at the other aforementioned dealerships, I went to Caitlin to purchase my new truck. Upon arriving, I was greeted by JD Allen. After some discussion as to what I was looking for in a truck, JD was more than happy to show me around to view vehicles. His patience with me was incredible. We must have went into the showroom and back out to the lot at least a half a dozen or more times. JD was most professional. He allowed me to make up my mind and gave me all the time I needed. At no time did I feel any "salesman" pressure to purchase anything. After spending more than 2 hours with JD, I came to realize that if you purchased a vehicle from JD, you had a salesman for life. His professionalism, courtesy, knowledge, and respect was obvious from the start. I ended up purchasing a 2017 Dodge Ram Longhorn and could not be happier with the deal I received as well as the truck itself. The more I drive this vehicle, the more I love it. It is an awesome truck. If I were to purchase any other Dodge, Jeep Ram vehicles, it would be from Caitlin and from no one else except for JD Allen. I would recommend anyone I knew that if they where looking to purchase a new Dodge vehicle, to shop at Caitlin and definitely look for JD Allen. One last thing. One would think that once a vehicle is purchased that your contact with your salesman is done. Not so with JD. He has contacted me several time to make sure all was okay and that I was satisfied with everything. Like I said, professionalism.

TH

Thanh Thanh

My fiancé 2007 Jeep Compass had over 100K miles on it. Just like with any other vehicle that has this many miles, things start to fall apart. I am from New York and my fiancé is in school in PA and we both have super busy schedules. We brought in the Jeep (without an appointment) and we were told that the Jeep needed a new transmission and other repairs that had to be done. It was about 5 thousand dollars (about the value of the jeep as a whole), I almost you know what myself. Lucky for us we have an extended warranty on it. With that being said, the warranty company gave the dealership a hard time about covering the repairs because it was so much money. The warranty company wanted to put a used transmission into the Jeep and replace it with the current one (total B.S.) Keane N. service advisor spent hours on the phone with our warranty company and eventually got everything approved, including a new transmission. All we had to pay was our 100 dollar deductible. I was nervous bringing the Jeep into the dealership because of the reviews that I read online, but let me say this, I am glad that I did bring the Compass into this dealership. Everybody was extremely professional, especially Keane. I got daily updates by telephone (again I am from out of state), and was kept in the loop. Everything was handle professionally and quick. No time was wasted. If you are out of state and looking for a C.D.J.R. dealership or service department, I recommend this one. Ask for Keane or Kyle in the service department, they will make sure you are taking care of !!

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