1st Rate Auto & Truck Repair

1801 S 25th St, Philadelphia, PA 19145, USA

Address:	1801 S 25th St, Philadelphia, PA 19145, USA
Phone:	+1 267-519-8446
Site:	1strateautorepair.com
Rating:	5
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–2PM Closed

Location

Photos 32

Reviews 9

Dyan Pendleton

I am so happy to have found 1st Rate Auto online a few years ago when I was having front end vibrations in my 89 Ford Escort. No one knew exactly what was wrong. They only knew I had an old car with original parts. Perfect for them. After replacing every front end part they could think of the vibration was still there. Joe and Ron, at 1st Rate Auto, took every care to stop my bleeding purse. They took the car on multiple test drives, thought outside the box to diagnose the problem, and made the repair. Now all vibrations are gone. The staff is knowledgeable, professional, and courteous. They all love cars are happy to help me restore mine. Joe never lets me replace a part my car doesn’t need and every service is saved to my own online history which I can view at any time. My car and I have truly found a car repair home with 1st Rate Auto. And this is the same thing every other customer says to me while waiting for their repairs to be completed. With one exception, they say they have been coming here for many more years than I have. We all say, “I trust Joe.”

RiRi Tarded

Wonderful experience! Ron was my fiancé and Is mechanic. This was our first time going there. Ron gave an estimate of an hour for the service time and there were already a few cars ahead of us. We were expecting to be out within the next two hours but instead we were in and out within about 45 mins. The car was fixed within about 20 mins. The wait was fast, they offer free coffee while you wait and the customer service was superb! My fiancé brought the wrong card with him and they were working with us in order to pay for the service with out any hassles and were very friendly about it. I had cash on me but regardless they offered to work with us for the payment before I realized I had cash! They run an excellent auto shop. All the prices are fairly cheap, the mechanic, cashier and the other workers are all very friendly. Go there and you will not be disappointed. I went there for service based off of googles reviews and I do not regret it at all. PLEASE PLEASE PLEASE get service from these guys! EXCELLENT SERVICES AND CUSTOMER SERVICE! A+++++

Liad Onitiri

These guys did a great job on not only the car (needed the thermostat housing replaced) but also on me as a customer. I was greeted like a WANTED customer (many shops in the area treat you like a pest). I was given an option of coffee or tea while waiting for them to diagnose the vehicle. I was given accurate information in a timely manner and kept informed via phone call about anything related to the job. In the end they got the (not so easy) job done in just one morning and even stayed late on a Saturday to assure the job being finished. My car wasnt left with any nasty oil & grease stains, the price was very reasonable AND they saved me money on the part by getting the appropriate at a better rate than the wrong part I got from autozone. This may be the BEST auto shop I have ever experienced and had work done at. This includes the majors like Firestone and Pep Boys! They definitely hold up to their name! 1st Rate!!

Mike Giordano

Was not so sure when i brought my car here, the location is a bit out of the way, but this was an awesome repair shop. Old cars water pump failed, called them at night, they were able to take care of me the next morning. The internet said the repair would cost between 346 and 515 dollars, they ended up charging me 350, right at the low end of the price range. And the speed they diagnosed and fixed the problem meant i saved myself from renting a car for the day. Repair techs were courteous, and they diagnosed the problem and estimated the cost before they started repairing it, and when I got the bill every charge was itemized and explained. Most importantly, it has been a week now and repair has held up, bottom of the car is bone dry. These guys did everything i could have asked for, so 5 stars from me.

Adam Starrh

Excellent. Have been coming here for a year. They take very good care of us. They take pride in their work and you can tell they love what they do. Update: Our car was hit recently. Some damage was done to the door and to the suspension. We left it with Joe and he negotiated with the insurance company on our behalf to prevent it from being totaled. Dealing with insurance companies can intimidating if you dont know how to get what you need from them. I was glad to have Joe as an advocate. Despite bringing the cost of the repair way down to meet this requirement, these guys still did top-notch work to get it running and looking great within that budget. He even remembered to get us a refund for the wheel and the alignment which we had them do out of pocket immediately after the incident. Very good work.

Katheryne Downes

I first took my car here when I moved to Philadelphia (Fall of 2015) and needed to have the annual emissions/safety inspections done- Ive since taken my car here a few additional times for routine car care. This place is consistently a highly positive experience for me. The staff are always super friendly and helpful, they take the time to explain how your car is doing and if any work needs to be done, they walk you through it all. They always make sure all of my questions are answered. I have nothing but positive things to say about this shop (which is certainly unique for an auto repair place!). :) Keep up the good work, fellas!

Sarah Deak

These guys are here to provide great service rather than just make a buck. They always provide me with multiple option, suggesting what I should get done today to improve the life of my car, and what I should keep in mind for the next visit. They help me spend only what I need to and I have never had any problems with my car after taking it to them. I feel like I am in capable hands and I can tell they care about taking care of me. Joe told me they think how theyd want their own family treated and try to provide that service to everyone - and they do!

Jason Scatena

They have always been reliable and reasonable, I come here for everything from an oil change to a breakdown even though I live up in Northern Liberties. Stand behind their work 100%. When I had a brake caliper they sourced and installed seize they replaced it in a timely manner completely free of charge, no questions asked. I didnt even ask for it to be replaced under warranty they just looked in their records saw that it was a part they put on and charged me nothing when I picked the car up. Great guys.

Anonymous User

I love this place the guys are super nice even though i live in North Philly and their are shops closer to me I much rather come to 1st rate auto & truck repair they take the time to show you what is going on with you vehicle no corners are cut even after the work is done and the cash is exchange they still take the time to answer your questions i never feel like Im rushed to leave great shop and work