Address: | 1119 Catharine St, Philadelphia, PA 19147, USA |
Phone: | +1 215-925-2886 |
Site: | gopinnacle.com |
Rating: | 4.2 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–2PM Closed |
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Ryan Harris
Im a bit confused about the negative reviews on here as they lack "facts" and rely on baseless accusations (one person must have written all of these reviews because they sound similar!) Ive had nothing but top-notch service and honesty from these guys. In fact, Ive sent my wife in with our vehicles on a number of occasions and theyve always been incredibly honest with her, despite it being easy to trick her into paying for unnecessary "fixes." In fact, theyve gone above and beyond almost every time Ive taken our vehicles there. When having a newly purchased, used truck inspected there, my wife mentioned a rattle in the cabin of the truck that was driving me insane. They took the time to find it, found that it was only a loose cargo rack on top of the truck and didnt charge a penny after tightening everything up. I trust these guys, and to me, thats the most important thing when dealing with an auto repair shop. The quality of work is excellent as well!
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Anonymous User
I Have been a customer of Pinnacle Automotive for almost 10 Years. The vehicles I have had serviced have ranged from Range Rovers and Bentleys to Chevy Cargo Work Vans for my business. The shop has grown with Lifts and Technicians from the beginning years that I started doing business with Pinnacle and now with the team it has only gotten better! The owner Mark has always treated me and my Family and Friends whom I have also sent to Pinnacle with quality auto repair and service at a Competitive Price. Pinnacle has performed last minute emergency repairs, State inspection and Emissions and Full Detailed Major Service on my Vehicles. Never being one to write reviews I do however use them for my judgment of shopping for a needed service, Pinnacle Automotive has always been a reliable and knowledgeable shop for my Automotive repair and Service needs and I would recommend them 100%!
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Tracey Shellman
About a month go, my car would not go in reverse and I was desperate to get my car fix. I took my car to Pinnacle and the service was great as I thought. It cost me $2,300 for a new transmission, 4 tires and inspection. I am greatfull for there service due to me not having all my paperwork. I went back last week because I heard a loud noise thinking it was the transmission. In fact it is my rear hub assemblies that need to be replaced. Easy job for just a couple of hours. I was quoted $313 for each bearing and $880 for the total job. I was skeptical. So I went to Auto Zone and they quoted 128.99+tax for each Wheel Bearing/Hub Assembly - rear. What a huge difference in price!? If Pinnacle over quoted me for a small job, did they over price me the transmission job? I am disappointed :(
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Jordan McCaleb
These guys are dirty. Went for an inspection 6 months ago, and they told me I barely passed. They told me my brakes were barely legal, and that all 4 brakes and rotors would need replacing. They also told me that all 4 struts would need replacing because one was leaking a bit. Couldnt afford the $1200 quote they gave me, so started saving. Just got my vehicle inspected again at a honda dealership, they guaranteed that the front brakes were fine, that only the back brakes could use replacement. And even those had some life still on them. Also the rear rotors could take a resurfacing, and didnt need replacement. The struts were no big deal, and could wait a long while. Those Pinnacle guys made me scared to drive the thing the 20 minutes home. I feel lied to. Dont go there.
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Drea M.
Thanks to the work being done on Broad st. Where they tore up half the black top and the utility mains are exposed I gave my best attempt at negating or negotiating the big metal pipe caps but one must have got my tire and I needed a nitrogen fill which is not easy to find. I called +Pinnacle Auto Repair and scheduled an appointment in a pinch. I learned a lot about Nitrogen and the benefit. When you have low tire pressure they actually deflate and refill all the tires not just one. It takes about an hour. They got me in and out and were very nice. The price was reasonable. Also they have an awesome cigar collection, and recently completed mural on the side of the building by the guy/Artist from South street with the mirror murals. (When I find his name Ill insert)
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Anonymous User
Ive been a customer for ten years and have brought 5 vehicles (wifes included) to this shop. All repairs were done as agreed upon. Any surprises and I got a call from them walking me through the repairs. As a vintage VW enthusiast, Ive driven older cars, as well as them new ones from 2005+. They have the knowhow, professionalism, and speed I need to get back on the road and feel like the job has been done, my car is safe, and so are my passengers. There may be cheaper mechanics, but you get what you pay for. You wont have the dedication to customers, meaning, Pinnacle will push you to the front of the line when conditions permit. They wont leave you hanging... I will only be bringing my vehicles to Pinnacle. Thanks guys
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julie roberts
Got an oil change there for the first time. Was a bit expensive in my opinion. (which I told them and they said you have to pay for quality work which makes this next part so ironic) I go to get another oil change at another place after 3000 miles, and they tell me the last person who did my oil change shoved the screw on the drain plug so hard that now they cant get it off without replacing my drain plug and pan. Dont know if they did it so that I would have to come back in and have them fix it or if they were doing lazy/sloppy work. Either way I wont be returning to them and I dont trust them to do anything simple, let alone complicated to my car.
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Anonymous User
I randomly stumbled across this shop a couple years ago after getting fed up with taking my car to jokers like Pep Boys. Ever since, I have been very happy with the service done on my car and the customer service from the guys. They have never tried to "fix" anything that doesnt need it, which I cannot say for other shops Ive been to before. Ive also received info and via email and mail reminding me about upcoming service needed (oil changes and state inspection) which otherwise I typically forget until the last minute. Good shop, good prices, good and quick service.
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Cuba Rodriguez
I love this shop. Very honest & upfront with their customers. Ive never had a bad experience with them... besides getting bad news of whats wrong with the vehicle, that is. Lol. The repairs were always done right the 1st time & I havent had to "comeback" for the same repair or issue. Theyve been in business for quite a few years & Mark, the owner, is top notch, good quality person in general. They arent a chain repair facility, which I also am a fan of! I support my local, American owned small businesses whenever possible.
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Jeff Lobman
We have been going to Pinnacle Automotive for over 8 years. Pinnacle has taken care of anything from oil changes, tires, state inspections and emergency repairs. They are extremely accommodating with our schedule and have been constantly available to quickly take care of our cars. Their service is excellent and their prices are great. I have recommended them to friends and they have been just as happy with them. I highly recommend them and appreciate all great work they do for us!