Shums Auto Repair

3600 Rhawn St, Philadelphia, PA 19136, USA

Address:	3600 Rhawn St, Philadelphia, PA 19136, USA
Phone:	+1 215-856-4123
Site:	shumsauto.com
Rating:	4.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 49

Reviews 7

Miles

I normally never write reviews. Unless I have an absolutely terrible experience, and even then not really. My experience at Shums was so great, I feel morally compelled to write about it! I deal with cars for a living (imports from foreign countries). I interact with mechanics on a daily basis both in the US and several other countries. Needless to say I have met every type. Probably 50+ over the course of the last couple of years alone. Some good, most not. Its always something with mechanics - theyre good but crazy expensive; honest but horrible work; great work but terrible customer service. ALWAYS SOMETHING! The guys at shums are the absolute exception to the rule. They provided the best overall experience Ive ever had. Full stop. Organized, thorough, great quality work, and most importantly: honest. I ordered some tires and wheels off tire rack, which they stored for me over a month! I called them out of the blue to schedule an appointment the same day. (The car just arrived in port!). They cleared a bay and told me I could to come through immediately. Unfortunately, I got delayed and was about 5 hours late, showing up 30 minutes before closing. I told them my tale of how I just showed up from out of town and had major car problems. They were super patient and understanding (while I wouldve been livid) and then proceeded to go above and beyond to help me out. I wont get into details, but suffice it to say they bent over backwards to make it work. I want a shums on every corner of America!!!!

Florence Lucas

My experience began with excellent communication from Shums. I messaged the owner on Yelp, and was able to receive an immediate response with an easily and conveniently scheduled appointment. Their inspection of my car was very cool; I was able to see photos of all of the things in my car from the inspection, corresponding with their service recommendations. This is a great place to go if you want a nice, convenient, and very informative place to get your car fixed. If you care about the detailed report with photos, this place is awesome. The reason I cannot give five stars, though, is the crazy prices. As a reference point, I was quoted for "cooling system service" at a price of $179.27 for my Mazda 3, thought it was way too much money for that service, and then went and got it done at the Goodyear on my street for exactly $101.47 instead. A savings of 43%. They have a lot of bells and whistles, but personally I just need good reliable car care from people I can trust, with the lowest price possible. I know Im not alone in that. What I did get done at Shums was a much needed new belt for my engine and an oil change. I needed it much at the time, so I went ahead with those services there for convenience purposes. The price was kind of ridiculous, $240.14, but as I said, for that day at that time, it was just easier. They put a back-scratcher in the back seat of my car, and send me their newsletter. I would rather they were just cheaper.

Kimberley Williams

Great overall experience! Saw this repair shop in passing, but didnt have the time to research for details on hours and such. Shums took care of that with a mailing that I set aside for a rainy day...or the day after I blew out a tire and needed a local repair shop that I could walk to and from. The receptionist was very nice, which accounts for the foundation of the experience. It can be difficult for a woman to try out a new repair shop, for fear of being "taken for a ride" so to speak. I didnt feel this way at all at Shums; in fact, the mechanic respectfully communicated his assessment of the vehicle and the recommended plan for repair and future maintenance. The car took a little longer than initially expected however, after speaking to the mechanic about the diagnostic process, I feel this minor setback was fully validated to yield quality results. I liked the ease of check-in, the text alerts regarding the status of your vehicle, and that there is a shuttle service offered (if needed) for local pick-up/drop-off. I got 2 tires installed, but they cleaned up all 4 beautifully! I was pleasantly surprised when I got in my car and saw a nice mug on the dash as a parting gift for new customers! The mailing was spot on in their delivery...a dealership-based approach with a local repair shop feel! I highly recommend you give Shums Auto Repair a try and see for yourself

Shawn Soto

Shums auto repair is by far one of the best automotive shops in Philadelphia. I have used many mechanics over the years but have never been so impressed with the quality of service from the moment I walked in up until the time my repairs were completed. I had to have my clutch replaced and the repairs were done in less than a day. This shop really embraces technology and leverages it to the customer advantage which is really great. I received an inspection report directly to my phone within a few hours of dropping off my car, it was good to actually see pictures of what was wrong and even provides a helpful explanation from the mechanic of what the problems are. Andrey followed up shortly after the inspection report with a call to explain costs and time and was very helpful. These little things really help you know you made the right decision with your mechanic. They are top notch and very professional. I would recommend Shums auto repair to friends and family, and have definitely found my new shop. Thanks for the great service!

kenneth gordy

The front desk lady, and andre I beleive thats his name makes u feel really welcomed when u come in.... there lobby is very very clean, most of all andre in my opinion is the most straight up and extremely honest mechanic I know..... my tie rods froze up went 2 firestone couldnt do the alignment, took it to shums auto they was able to warm the rods up and get it lose and did the job explained the before and after results to me.... Also told him about air coming out my tire vlv stem he showed me what the problem was, then I asked if he could replace the sensor being though it was 1 price he said no problem, they got the sensor off and told me they can repair the whole sensor which actually saved me $70.... These guys are top notch would highly recommend these guys to anyone.... great and honest people....

Dana Dilks

Professional, polite, and efficient. I will be a reoccurring customer from now on. I have been looking for a place to take my car where the people are friendly and will take the time to explain whats going on with my car whenever I need things done to it. They took the time to explain and answer any question I had. They even provided a car to drive me home and picked me up when I was done, even though I wasnt expecting that. Plus, their technology is current and I received texts with the info for what work I had done as well as an email with the quote. All on point. Prices are not cheap, but not high. You get what you pay for, and I will happily pay a fair price for good work.

Scott Petaccio

After having to replace tires because of uneven tire wear I decided to get an alignment at Shums. I was greeted by Rebecca when I walked in who was very pleasant. Andre (owner) asked me what I was bringing my car in for and paid attention to everything I was telling him. He gave me his opinion on what could be causing my problem which was the "toe" being out of specification. They went ahead and did my alignment in about an hour. The car feels a lot better than it did before I brought it in. Andre explained things to me before and after and offered advice for the future. I would recommend Shums to anybody looking for a shop that is professional all around.