RK Chevrolet

502 N Delsea Dr, Vineland, NJ 08360, USA

Address:	502 N Delsea Dr, Vineland, NJ 08360, USA
Phone:	+1 856-696-8400
Site:	myrkchevy.com
Rating:	4.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 41

Reviews 4

Jake Botticello

This was the single worst car-buying experience Ive ever had. I went in looking to trade my car in and purchase 2 new ones. I was met by a salesperson named Joe. I explained to him my situation and my specific needs - one car needed to be safe and big enough to be a family car, the other needed to have room in the back for 2 dog crates and needed to have Bluetooth capability as Im on the road quite a bit. I ended up with a new Malibu (family car) and a used Traverse ("dog car"). It wasnt until after I got the Traverse home that I found out that it didnt, in fact, have Bluetooth capability - so I had to go to a third party Bluetooth device, which sucks as it isnt integrated. I also didnt receive the vehicle in the condition I was promised. I was shown the Traverse before it went in for detailing. I was promised it would take 1 day to detail and then it would be delivered to me. It actually ended up taking 3 days and I had to go pick it up. I was promised that detailing would remove the dents and dings and scratches from the former owner. This never happened - I received the car with all of the external flaws it had when I saw it before detailing. The car also had a TERRIBLE smell that took me WEEKS to get rid of. I made two different service managers aware of the problem and, although I got an insincere "were sorry" from one of them, neither of them offered to actually take the car back and make the problem of the crappy detailing right. The actual purchasing experience at the dealership was awful. It took over THREE HOURS from the time Joe and I agreed on the deal for me to even walk into the finance managers office to start signing paperwork. I sat there for three hours while people walked in and out, while the finance manager took his lunch break (according to Joe), through numerous cigarette breaks, etc. It was absolutely awful. It turned what could have been a decent amount of time into an excessive waste. Then the finance manager didnt actually pay off the loan for my traded in vehicle. I called and spoke with 4 different "managers" at the dealership and asked them to pay Nissan off for my old car. It took over SIX WEEKS for them to actually pay off the loan - and cost me a negative "late payment" mark on my credit report in the meantime. I had to call, INSIST on talking to the dealership manager, and then threaten to show up and stage a sit-in at the dealership before they actually sent the next-day check to Nissan. The DMV work wasnt completed in a timely manner, either. Both vehicles were driving around on expired temp tags before we actually got our license plates. I got pulled over once for it, but luckily the police officer was understanding and didnt issue a ticket. The day they had our second tag ready, my wife ended up waiting in the dealership for over TWO HOURS before they actually put the plate on the car for her.. which was a bonus, because with the first one, they just handed us the plates to put on ourselves (not a huge deal, but not great service in my opinion, either). The one "mixed" part of this review I can give has to do with maintenance. Twice in the first 30 days that I had the Traverse, the Check Engine Light came on. Both times, the vehicle was fixed in a fairly timely manner (2ish days). Im a little ticked that the problems werent found when the vehicle was going thru the "GM Certified Like New" process, but at least the dealership didnt make me pay for the repairs. In all, I called the dealership 20+ times in the month after I bought the car. It was, by all accounts, an absolutely horrible experience - and what made it worse was that not one person was willing to do anything about fixing it except the day when the dealership manager made good on the overnight check to pay off the already-late trade-in loan. (Review edited for character limit.)

Mike Brown

The purpose of this review is to advise you of my experience on January 12th 2013. I called this dealership to ask about a specific chevy truck. I was very clear that I was not going to drive 2 hours if the truck was not as they described it on line. It only had one picture, so of course I needed more info, hence the reason for my call. Doug the sales manager said that the truck had every available option, and needed nothing, stated that it was a certified truck which comes with warranty. Also said that the truck had brand new tires and brakes since it is certified. Doug made me feel that this was a well described truck, and it would be worth my time to see it. Well drove 110 miles one way, about 2 hours driving, three turnpike tolls, to only find out that the truck was not represented correctly. The tires where not brand new, in fact the inner rear tire "DRW" was actually dry rotted! I could go on about how poor the $40,000 was, but you get the idea. If this is what GM considers as good representation of a certified vehicle, then GM products are not for me. I showed the dry rotted tires to the salesman "Fred" and stated that he needs to tell "Doug" that he needs to tell future customers that the tires are not brand new! This truck was not in good condition, and should NOT be a certified GM product endorsed by GM! Be very careful if should look at a vehicle here. Ethics: "the discipline dealing with what is good and bad and with moral duty and obligation"! Nothing more to say. Signed: Disappointed in GM representation!

Mike A

Went to RK Auto Group after viewing a 2015 Camaro advertised online (Internet Price) of $25,900. I first spoke to Sharmaine Stafford the internet coordinator and explained to her my situation. I told I had a 2013 Silverado that a KBB value 0f $35,000 and asked herhow they were on trade ins. She assured me that RK Auto Group specialized in trade ins and offered 120% Over KBB. So I took the 1 and half hour ride to Vineland. Here is where the fun begins. So we test drive the suppose to be new vehicle. Not only was the car filthy (looked atleast 3years old inside and out) but it drove like a turd. The way the vehicle handled is not RKs fault but the condition of the car is. So now that aside, I ask about the price. The salesman acted like he had no idea where I pulled that number from. I explained to him to look at his website. I was already past wanting the car at this point but I asked about my trade in. Thats when I got really pissed. My nearly brand new vehicle they offered me 30,500 for. I asked about the 120% over KBB and they danced around in the normal salesman fashion. Will never ever return.

Kelly Atwood

I got hit and took my vehicle there for repairs. When I wanted to talk to someone about selling it because my insurance wouldnt cover all of the repairs, both the repair shop and the connecting sales floor said I had to talk to the other. The sales rep I was talking to about leasing a vehicle for three years and selling my totaled vehicle was also bland. I was told on Monday that I would have a check for my vehicle ready and signed by Tuesday afternoon. I tried to call one of the managers to see if it was ready on my lunch break, I had to leave a message and never received a call back. When I went to pick it up at 5:15 or so, no one had signed it. I left yet another message for the other manager this morning and I was blatantly told that they were going to direct me to his voice mail without asking me if that was alright and gave no reason why he couldnt answer my call. If I could, I would have given this Chevrolet dealer a 0 star rating.