West Philadelphia Locksmith Co.

Reviews 17

EL

Elaine Cho

I was in the store on Monday to have some keys made, I had been to several places before but somehow the key I have is not common so I tried here.A man named Chris helped me and it turned out he was the same person that had opened my front door in an emergency last month.Once again he was very polite and helpful, although while looking for the key on a wall of hundreds of keys an older man(I assume the owner) came of and called him a moron, ( as well as some other horrible names). Anyway, Chris found my key and also cut and programmed a chipped key for my car. In the few minutes I was there I witnessed him helping customers, answering the phones, dispatching other techs on a two way radio, programming chipped keys, and he repaired a storm security lock while the customer waited next to me.The entire time he juggled all of these duties he was being abused by the owner to an extent like I have NEVER seen an employee abused.And the entire time he STILL kept a smile on his face while dealing with everyone there. It seems that there regular customers only want to deal with him because I witnessed several wait specifically to deal with only him. I have a feeling that this nice man will be working at another locksmith soon, because he is way too nice, polite,and hardworking that another locksmith wont snatch him up... 5 stars for Chris Zero for the mean man!!!

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VA

Vamsee Mupparapu

Would give 0 stars if possible: I asked the younger locksmith at the counter for a key duplication and for a stamping on the duplicate key. He then told an older locksmith, presumably the business owner, what I needed. In about 5 minutes the older locksmith gives me the original key and the duplicate key without the stamping. After paying for the key duplication, I politely ask about the key stamping again. At this moment the older locksmith starts yelling at me with profanity-laced language saying that I should have asked earlier and that he doesn’t do key-stamping anymore. (I specifically came here for the key stamping at the suggestion of a friend, who got his done a couple of days earlier). After politely asking again, he did so but with extreme reluctance and disrespect. I didn’t need him to be nice to me, I just want some respect (especially considering how I’m interested in a service of his). I would highly recommend going to another locksmith.

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MI

Michael J. McFadden

Nice people, very professional, and VERY competent at what they do! I had two difficult jobs at hand: duplicating a six-cylinder Corbin key and making a making a new key from a twisted, broken, old high-security key that Id lost the duplicate for. I tried several places with no help for either problem. West Philly Locksmith duplicated my six-cylinder key in about 30 seconds for about $2 (might have been three... all I remember is that it was less than Id expected!) and kept the broken key overnight. The next day they called me to say theyd made a new key, and the charge was $8 for a project Id actually never expected anyone to do for less than $20! And both keys worked BETTER than the originals ever had.... NO idea how they managed to do THAT! Highly recommended! Michael McFadden

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KA

Kathleen messatzzia

BEST. PLACE. TO GO. I have needed there service so many times Ive got them on speed dial and they were quick fast and reliable Im very grateful for the job they did. Ive never been so scared of my children locking themselves in the bathroom and these men came to my rescue. Ive been locked out. Ive got my house taken care of as soon as I bought it. Ive even got new doorknobs for each door in my house and Ive never been happier. I love talking to the owner phill, and the guy John has talked about having 9 kids the other guys are amazing with outgoing personality and great sense of humor. !!!! BEST PLACE TO GO

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KE

Ken Liang

I have been doing business with them for a while here and there, but this time is a shock to me. Dropped off a key and cylinder to get re-pin. Its been almost a week and no call from them. First time I called the lady told me maybe Tomorrow it will be done. Few more days later (into next week) ETA? Answer was I dont know were busy. I run a business too and I cant see someone can treat customer like they do. Everyone in there seems to be in a bad mood or something Been doing business with them for more than 7 years but never again.

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DO

Donnie Hinton

Drop my van off at12:30 in the Afternoon to make a key for my Doors they said a couple of hours Never received a call so I stop by Around 4:00 was told its not ready I called at 4:30 ask what time there Closing she say5:00 asked about my Van she said they would call me back. So i walk back around to there shop. They started looking for the keys. One of the workers walks around And say the key is over her. Bad customer service and they Dont talk to each other about whats going on. Never again.

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JO

Joseph Keigh

I went there to had my keys copied. It took 20 minutes one out of thee man to notice me needing their service. but when I asked him to copy my keys he said he was busy while he was doing nothing!!! ignorant and unprofessional. I did not want to write this but I came across the business name again on Yelp, where other people also had left negative reviews and here is mine too. Try somewhere else!

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VB

Vbears Oreozomis

This is my only lock shop in philly that sells a key-only accessable/180-degree screw flap lock 4 gates & doors....my family & i have been using this store for generations...very well trusted, wonderful customer services, & very professional at issue ive ever had!!!!!

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JE

Jerry Karpiski

I went to shop and dealt with an older man that was very mean, but another technician named Chris helped me out.He was very nice and very knowledgeable.He repaired my lock and had me on my way in about 15 mins.Ask for him.

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SH

Sharath Bennur

Good locksmiths, a bit grumpy. Ive been here many times over the years. They get the job done, but are very grumpy, old school customer service ;-). The only other complaint are their limited store hours.

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CH

chiselprep

Horrible mean old guy. Its like the locksmith nazis motherFUCK these assholes. Couldnt even ask a question without them having an attitude. GO SOMEWHERE else for ur key needs. Would give zero stars

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J S

Yes, I agree... those working there are grumpy people.... No welcoming smile to the customers at all..... Never going back there again...

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BR

Brad DeLeone

Walked in for copies of keys and walked out within minutes! The woman working was very helpful and took care of my keys rapidly quick!

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JE

Jessica Greene

Dont know what person everyone else talked to, but the older man that duplicated my keys was very nice. And the keys work perfectly.

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KR

Kris Bizzari

What a bad company! Mean, grumpy, not helpful all around terrible experience. Do you self a favor, Go somewhere else!

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DA

Dan Alessi

Skilled locksmiths that do work for everbody; from mom and pop to corporations that have offices in many nations.

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JE

Jenni Arcari

In and out in less than 5 minutes, EXTREMELY reasonable, service with a smile... and the key works perfectly!

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