Fountain of Youth Aveda Salon Spa

Reviews 5

A

Anonymous User

I had a really, really disappointing experience. I had booked an appointment for the morning of my best friends wedding for a mani/pedi. When I showed up, they had booked me for a haircut, and the managers approach was to see if that would work for me instead. When I explained that I was in a wedding, she said shed try to move things around. I was shown to a seat while someone was detailed to get my pedicure ready. There was much whispering and awkwardness as I waited, which was frustrating anyway since I was on a time-line due to the wedding. When the very nice technician finally showed me back to select my polish, there were only about 12 different colors to choose from. I really couldnt find anything that I liked, and the helpful girl, who really was trying hard to help, said that they could run out and get something for me while my feet were soaking. They showed me back what was practically a chair sitting in a dark closet (I guess it was supposed to be relaxing?) for my feet to soak. She then came back to tell me that she wasnt allowed to go out and buy the polish. I had requested light blue - I couldnt think of what else to describe for someone to go and get, and she had suggested that color since it would go with my dress. I decided to bag the whole thing, and she asked me if I still wanted the highlights, which I had never scheduled in the first place. The manager then said she was "sorry I didnt like their colors," but they were conservative because they were Aveda, and only carried conservative colors, which I guess included sparkly silver, and a few other metallics, which comprised the majority of their 12 bottle selection. I guess maybe they figured I didnt rate good service because I was paying with a Groupon, but the ironic thing is that the salon is literally right next to my house, and I had been planning on booking all of my own pre-wedding stuff there. Instead I will never go back, and will try to warn other people away from a pretty big disappointment.

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Jess P

Please please please do not waste your money- even if it is through a what seems to be GREAT Groupon or Living Social Deal!! Unknowingly of how horrid this place is, I begged my fiance for the Groupon Deal for a "Spa Day" as a Christmas gift. "Spa Day" should have been advertised as "Spa multiple visits because we cannot accomodate a 1 hour massage, 1 hour facial, a mani and a pedi in one day". My first service that was scheduled was the mani/pedi. The pedi was given in a dark room so close to the back of the building you could hear people outside talking, car engines running... she started the pedi with me in a chair with my feet in a bowl of water, then had me "lay down on a massage table for a "EUROPEAN" approach to finish with the polishing, etc. The mani was straight up disaster too. I was moved to a seat literally in the front window, and Im certain this woman never painted nails before because I had polish all over my fingers- ended up taking the polish off as soon as I got home. Visit 2 was a facial and massage. The male massage therapist was akward, had cold hands, and his cell phone actually rang (not even vibrated- RANG) while he was in the room with me. The facial was good- the lady offered me to come back to see her to redo my bad nail experience. When I came to see her for visit 3- she called off, and I was sent to the beauty school (ran by the same owner as this dump) to have my nails done by students (which did a better job anyway). This place is unprofessional, unsanitary, and should NOT be branded as an Aveda salon. Its a shady place. I do appreciate the offer that was made to "make the experience right". It doesnt do anyone any good if no one answers the phones, no one returns the many messages left, and that the employees dont even stick around to see you there 2 weeks later because they quit or just disappear.

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maría c. jaime

The owner lacks respect for their costumers. Worst costumer care. First, the appointment scheduling system online shows days and times available, when in fact, they are not even open (because they decided to close for 2 weeks for the holidays, this I knew after the fact). Once I made the appointment online, they cancelled it and sent a cancellation email, without even giving a call to re-schedule. So I called to try to get an appointment, and they only offered very very few complicated time options, saying that the owner was the only one capable of providing the microderm service, and that she was not available. I said I could not use the service, and that I would have to cancel the 6-treatment package I have bought. One day later they called saying they had an extra stylist and that they could accommodate me at the same initial time I had scheduled. So that was today, I get to the fancy salon, and find the owner and the extra stylist with a crowded waiting area. They have overbooked, and according to another costumer, they were running one hour behind. One and a half hours have passed, and they have not even taken the form I filled out. During that time I asked twice how long more I had to wait and they always responded:15 min. A total lie. For those reasons, I would NOT recommend this place.

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Alyson Pope

First of all, Charlie the masseuse is fantastic and very good at his job. Beyond that the manner in which this spa is run is shockingly unprofessional, theyre not ready for appointments, they talk about other customers in front of you, and they generally do not have their act together. I had a mani/pedi appointment and the only other employee in the salon (other than my manicurist) didnt have any hair appointments so she plopped down in a chair near us and she and the manicurist gossiped with one another the entire time. The manicurist convinced me to upgrade to a shellac manicure, and once the process was underway she would take breaks to read the directions on the polish box, finally admitting it was her first shellac manicure. The polish on my right pointer finger had lifted up and was peeling off before I even made it home, a ten minute drive. She also gave me the most horrendous french pedicure Ive ever experienced. Between the extensive task of getting shellac polish OFF, taking off the pedicure, and painting my own toenails, I spent more time fixing my salon experience than I spent in the actual salon. If not for Charlie Id give them one star, so if youre not getting a massage I would advise you to find another spa.

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Michelle Davis

I had my permanent eyeliner done at Fountain of Youth Aveda Salon Spa by Cheri. I am very pleased with it and would recommend it to anyone who uses eyeliner. I was very skeptical about permanent makeup but the results are wonderful. Cheri made me very comfortable and was very professional. She explained everything to me on the phone of what to expect when I called with questions. My appointment was scheduled quickly. I had so many compliments of how good it looks and most people cant believe its permanent eyeliner. I also have extra time in the mornings since it dont have to put my eyeliner on my bottom lids that I am scheduling an appointment to have my upper lids done. Its so nice to not have to worry about it going on uneven or waiting for it to dry that it will give me even more time. I have a very busy life working 2 jobs and start back to school that I need every minute I can get and not having to worry about putting eyeliner on every day is a great feeling. I highly recommend Cheri at Fountain of Youth Aveda Salon Spa if you are considering permanent makeup and cant wait until my upper lids are done. Michelle Davis

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