3D Auto Body & Collision Centers - West Chester

300 Boot Rd, West Chester, PA 19380, USA

Address:	300 Boot Rd, West Chester, PA 19380, USA
Phone:	+1 610-692-7776
Site:	3dbodyworks.com
Rating:	3.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed

Location

Photos 21

Reviews 8

yowza yowza

i stopped in months ago to get a quote for painting a factory OEM bumper that I bought; I know it fits as I had on my tuck before; I just wanted to replace the current plastic bumper because of pitting and bad stone chips. They quoted me $350 which was great. Then they called a few days later and said they cannot paint a supplied customer part, because they said they do not know if it will fit my truck or not. I said what does it matter I paying you to paint an item not install you are getting paid to paint. So they quoted me to remove the current bumper on the truck and paint that and come back with a quote of over $600. Very shady business practice, they basically wanted more money that’s why they would not paint the supplied OEM bumper I had, I told them no thanks. I went elsewhere and had the bumper painted by a reputable shop, I told them wanted happened they were not surprised one bit they stated 3D has a bad wrap around the area. Fast forward 2 month later they keep calling me to schedule an appointment to repaint the bumper when they said no in the first place. STOP CALLING ME!

Taryn Myers

3D did an excellent job with my hail damage repair and the repair of my bumper (which was damaged when I got rear ended). Other than the actual repairs, Im not impressed. I took my car in on a Thursday, was told Id hear from someone Friday or Monday. I called Tuesday, because nobody called me. I was told it would be done that Friday. I call Thursday to see if everyone is on track, they hadnt even looked at my car yet. Im wondering why they took my car for a whole week when it just sat somewhere, I could have been driving it. Once they finally looked at my car, it sat for a few more days before they did the repair. Then they fixed my bumper. All in all, they had my car for about 5 days short of a month. I understand hail damage repairs take time, but at least by upfront about it. And dont tell me to drop my car off a week before youre actually going to look at it. I asked for updates every day, I only got them when I called. Oh, and my "Baby On Board" magnet is missing. WHO STEALS A BABY ON BOARD MAGNET?!?!?!?!?!

Barbara Woodin

For the 1st time Im quite disappointed in 3Ds lack of progress on my hail-damaged car. I took it in on Oct. 20, it was supposed to be ready by Oct. 31, so I called a couple of days ago to ask to pick up Fri a.m. To my chagrin, the repairs had not even begun!! Seems theyve been waiting nearly 2 weeks for my insurance company to approve the final cost; meanwhile Im out-of-pocket 2 weeks of a rental car, and looking at another 2 weeks. (Geico wouldnt honor my rental reimbursement added to new 6-mo policy after damage claim - another story). So my question is - why didnt 3D just let me keep my car after they examined it for repairs, until Geico paid them for claim? Instead it sat in their shop, nothing being done to it, and Im paying $25/day to rent a car! Not a very efficient system in my opinion! In the end, Ill be out of pocket not only the nearly $600 for car rental, but also the $500. deductible Ive yet to pay 3D!! Seems like there should be a better, faster, more efficient way to have repairs done.

Anonymous User

Had a simple driver side fender repair done; took about 7 business days in total, and 3 of those days were waiting for the parts to come in. Work quality is good. Looks just like original condition, and they used an original fender, as well. I was concerned about how the gravel guard (textured coating which runs along the lower sides of the car) would turn out, but it looks just like I remembered it. The completed cost was reasonable (~$850) and the estimate was actually dead-on, but Im not paying for it, anyway. Contact was fairly consistent. I was updated via email every few days about the status of the car, although no one let me know what was going on for the first 3 business days (expected at least one call to let me know that they were waiting on parts; whatever). Target date was accurate. Recommended body shop, in my opinion, although my experience was with a fairly easy repair, so Im not speaking for more involved body work.

Charlie T

I was terrified after my accident, my insurance company recommended 3D so I thought Id give them a try. COULDNT HAVE MADE A BETTER DECISION! There are many other body shops that are close to home, but Ive heard such awful things from people I know about their car not being fixed properly when they got it back. I can tell you that my car worked better when I got it back from 3D than it did before the accident! The office staff was so helpful, personable, and keep me updated throught the entire process! My insurance company has a feature where I could see photos of my car daily while it was being fixed, that was great, I could see my car every day and know it was safe! I would tell anyone who is considering 3D to go there without hesitation, you will be satisfied! I was suprised when they told me they have lifetime warranty on their repairs, not to mention they detailed my vehicle when it was finished.

Victor Soto

I had to return to 3D Collision 4 times, in order for them to readjust my bumper since they installed it incorrectly after my repairs. After the third time showing up they began to make excuses saying it wasnt going to fit perfectly flush with my fenders because of the type of bumper that it was, which is false because it fit flush prior to taking it to the 3D collision center. 3D did not readjust my bumper the last time that I made an appointment (middle of January) for them to install it correctly but instead I was told that it looked "decent" and to return in the SPRING if i wanted any further adjustments made to it. I must add that the staff is very polite and friendly but the workmanship is nothing above average.

Lauren Boyd

Oxford location did a wonderful job with hail damage (from what I can see) but the next day I realized that there was clear coat paint spray all over every window. I took it back and they cleaned it. Drove to West Chester for some errands and realized my back windows did not work. Had to drive all the way back. What else is wrong with my car that I have yet to discover? When they were fixing my windows, another customer said that when they picked there car up, the lights didnt work and the horn was not working. My dad used them about a year ago and had the same problem with the paint.

Justin Page

3D Auto is awesome!! I was in a accident and even with the back up from all the hail damage cars had gotten a month back, they did my car remarkably fast. They updated me with calls and emails on what step my car was at and when they estimated it to be finished. They also detailed the whole inside of my car!! When my rental insurance ended, they offered to take care of the bill for the rest of the days i needed my rental. All in all I will never go anywhere else but 3D AUTO!!!