AAA West Chester Car Care Insurance Travel Center

707 E Gay St, West Chester, PA 19380, USA

Address:	707 E Gay St, West Chester, PA 19380, USA
Phone:	+1 610-696-8100
Site:	midatlantic.aaa.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 10

Reviews 16

Bret Haulman

Amazing and Friendly staff! 1/2 way to the Beach & my tire came off! Was taken to a AAA shop & then told had to wait until Monday because no one was open. The Manager (Jim or Tim) went as far as to give us a ride to the only open car rental location 30 MILES AWAY!!! Well they would only accept Major Credit Cards!! They cant be debt either. He took us to 3 other near by places. The last one, HE went and put our rental on HIS credit card for us! This guy deserves to be a C/O, 4 weeks of paid vacationing, or SOMETHING! I truly was grateful for the 30 mile FREE ride! Then to go as far and get us a car rental in HIS name, I didnt know how to thank him or what to say! This guy will do whatever possible for his customers! Please choose THIS AAA for ANY repairs or services! If you go anywhere else, your car could be in way better hands!

Tim Wingert

This place is a god-send! After my local mechanic stopped having Saturday hours, I was at a loss. Then, I ended up getting a flat tire a few hours east. AAA got me back on the road with my spare and I drove right to the new West Chester location (on a Sunday, right before closing!) Fantastic service..they took me in, patched me up and got me on my way- even reminding me about my inspection! Later, I brought it in for inspection, and got the same excellent customer service! Fast, professional, caring and totally willing to go the extra mile! I got hooked up with a Premium membership and saved some $$ on my repairs! I would recommend this place to anyone with an automobile! Thanks to each of you that I had the pleasure to speak to! I will probably reach out for car insurance from you as well!

Samantha Brigman

This has just been a terrible experience. I called to bring my car in for diagnostics and they told me it would take a half hour to an hour to get it done. I have been here for 2 hours and they still have not even brought my car into the shop. This is infuriating. I should have picked a different shop to go to. The tiny 5% discount was not worth the hassle and time I have wasted here. I will not be returning and I will be finding a shop that can give accurate times, or at least have the decency of telling me if their is an issue with the time they quoted me.

Don E.

My experience is similar to the others. Great customer service. I to needed a tire repaired (screw in tire) right before closing on a Saturday evening. The other service techs were busy so Colin (service manager) repaired it himself and got me back on the road. This was a totally new experience. Ive only dealt with Bernard & Colin and they both are great. Its good to finally go to a service center that you can trust.

Jenn Flores

When my car got towed to AAA it wasn’t in good condition and it needed a lot of repairs. Bernard and Colin went above and beyond to make this unpleasant experience a positive experience. I am very thankful for their hard work and amazing customer service. I would recommend their services to others because they truly care about their customer’s satisfaction.

Mike Kearns

This place is HORRIBLE!!!! I spent over $600 to get my alignment and tires fixed and two days later I have a completely flat tire. When I called to speak to someone, they couldnt care less. Im a AAA member so I thought they would try to work with me but they didnt. So thanks to Jim for making a bad car experience even worse.

Vanessa Unger

Love coming here for all of my auto needs. Not going to lie, being a member does help save with labor costs. Nonetheless, the prices are reasonable and the mechanics are honest. They fixed the ball bearings on my husbands Civic that his former mechanic could not fix. I also love weekend availability and shuttle service.

Kevin Cooney

Stay clear!!!!! charged double-- lied then forgot to put plug back tightly and car died. what an awful place!!!! horrible people..they just want to hit a quota. go to a real repair shop and save yourself the hassle.

Alexander Williams

Spent many hours in there to transfer a title and get a AAA membership. I still havent received my cards and that was months ago!

Tom Harker

Needed to transfer a car title. They were the only place open on a Sunday. And they did it for free since we are policy holders.

Michael Dixon

Incredibly friendly staff. Theyre my go-to for any minor car stuff. Also decent discounts on movie and theme park tickets.

Matthew Haney

Friendly, helpful staff, good coffee. Needed something notarized, was in and out before the coffee could cool off.

B_Easy Fa Sure

Great place to have your car serviced and very pleasant people

Abhijit Dhakne

Great helpful and caring staff! Love this center.