Shearer Technical Computer Consultants

727 Penn Ave, West Reading, PA 19611, USA

Address:	727 Penn Ave, West Reading, PA 19611, USA
Phone:	+1 610-375-1676
Site:	shearertech.com
Rating:	4.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 10AM–2PM Closed

Location

Photos 2

Reviews 7

deb bino

I had everything that pointed to a dying hard drive when I called Shearer Technical to check my laptop. Rather than address that, Shearer "cleaned up" my Dell laptop, and said I had a virus (NOT true). What is true is that they lost my laptops bundled software package, Outlook and Word, and installed unlicensed software. They did not have the professional knowledge to do a proper back up. Dell laptop will not work properly unless you use a Dell disk. Their installation of unlicensed software was disastrous. They dragged their feet on resolving this. I was even initially sworn at when I said I had to put the computer to sleep rather than boot from start. They did not know the drivers of my older printer was there in the printer all along, but could not work properly with the laptop following their “clean up”. They Returned my computer to me completely unusable. The Microsoft updates could not generate, and their answer to this? My lack of internet speed! - and for this I was charged $425. When I became desperate for a solution, I figured out I could run a diagnostics check myself. The report said the hard drive was "out of parameters, and not to continue to use the computer". (They had never checked the hard drive even though the issue from the beginning screamed hard drive). So while they still had not fixed anything they screwed up, (promises, promises) and my bundled software was gone forever, I asked them to put in a new hard drive, and explicitly told them not to put anything less than what the computer came with. So what did they do? They put in 250 SSD! I did not need SSD, I needed the 760 the computer had to begin with. When I asked them why they put in a 250 SSD, the response was "We put that in everyones computer". Huh? What, did they have a fire sale on 250 solid state drives? I negotiated a payment of $100 (extortion) to give back my original hard drive, whereby I took my pc to PC Ninja, who I highly recommend! In 3 days I was up and running, but my bundled software was lost forever. So what this amounts to is I could have had a brand new laptop for the money they sucked from me. So PLEASE, if you value your sanity, stay away from Shearer Technical. It is a shame I cannot give less than 1, because that is what it should be.

Dawn Burkey

I have had other computer shows in the Reading area attempt to fix my issues, but only Nate at Shearer Technical could do the job correctly! I would highly recommend them to anyone!

Exit Eleven

Shearer Tech is our go to for any computer related issues we have experienced. We always receive efficient and friendly service from the owner and his team.

Linda Yagesh

Mark and his team are absolutely excellent at repairing computers. We have used them for over 15 years and would highly recommend them!

Janet Howells

Mark and his crew are absolutely the best! They respond on time and always fix my issues for a fair price!!!!!

Linda M Ingram

Absolutely the best computer shop in the area! They are always quick, reliable, and friendly!

Jeff Serra

Excellent service, quick turnaround. Will be back!