Reliable Auto Body

967 Sumner Ave, Whitehall, PA 18052, USA

Address:	967 Sumner Ave, Whitehall, PA 18052, USA
Phone:	+1 610-433-3212
Site:	reliableautobody.com
Rating:	4.6
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 42

Reviews 8

Alex M

scam artist!! Got in a small fender bender with my BMW and my mom told me to take the car there because they worked with her before... She said that she had a $500 deductible and they only made her pay $250. I thought it was a little strange but I went there anyway and I thought they were just maybe trying to help my mom because she was in a bad position with having no car and not being able to get the money together, so my car sat there for three days and they finally looked at it and said that there was damage underneath of my car which was previous damage after I hit something on the road, it had nothing to do with the small crack in my bumper and the broken windshield fluid line. (I also made the aware there was previous damage under the car before I left the car there ) He told me that I have a break in my wheel which is an aftermarket wheel that I paid $300 a piece for, I had just got new tires put on those wheels and the place I take it too wouldve told me it was cracked. He said that the crack is so bad he doesnt know how its holding air but I believe personally they mightve cracked it while trying to put it on the lift because my car is lowered. He told me that hes going to tell insurance company its $1000 for one wheel and I said I purchased the wheels myself I know that it was only $300 per wheel so in my personal opinion I think that he was going to tell them it was $1000 per wheel thinking I wouldnt know how much it was because they looked at me like a dumb female and he wouldve made a quick come up on my insurance company... So Im in the process of moving my car to a different shop and theyre charging me almost $400 for three days of "storage fee" "putting it on the lift" when I specifically asked them to not put it on the lift!!! because it was only a crack in my bumper and I knew there was damage underneath my car from a previous minor accident, but apparently they couldnt listen to that and now I have to pay for them to put it on the lift when I asked them not to!!! the place is just such a joke with the way they try to work these things out. He said I needed to make a separate claim for the damage that was underneath the car which happened almost 6 months ago.. I am going to fix it myself but he just wanted my easy insurance check.

Cara Bowen

I have been using Reliable Auto Body for ALL of my vehicle needs for over 8 years, ranging from oil changes to significant body repairs and everything in between. From the moment you walk into the office you are greeted with big smiles and a tush wag from the shop dog, Maddi. You feel like family with every employee from the part-timers, office employees, behind the scene mechanics and all the way up to the owners. Reliable goes above and beyond to make sure you are satisfied whether it an employee take a ride to listen for the "weird" noise to hear, or providing several estimates based on differing price part options, and even having rental cars ready and waiting for you right at the shop on the service date. They do their estimates on site and deal with the insurance, rental car, part companies and have contacts all over the Lehigh Valley to assist with every possible vehicle scenario. My most recent experience involved needing new tires. Within minutes Lou and Ashley (owners) were on the phone, had a total price for the exact tires i wanted, parts orders, service scheduled and ride set up for me the day of service. They never cease to disappoint me. Contrary to shops I have used prior to those 8 years ago, they do a wonderful job at making the process as painless and speedy as possible and keeping you in the loop with ever stage or repair. I have never felt as if I was being scammed and when comparing to other shops in the area, Reliable has always provided the most reasonable estimates and best quality work. I have and will continue to, without hesitation, refer all my family, family, and anyone needing auto repairs to Reliable Auto Body.

Chris Ambrosino

I was referred to Reliable Auto Body by a friend and I couldnt have been more grateful for this recommendation. I was in a fender bender and was given an astronomical estimate from the car dealership where may vehicle was purchased. I visited Reliable Auto Body and the Lou, owner, had estimate completed within 45 minutes and the price I was given was a fraction of the original. My insurance company was giving me the run around because the driver at fault did not have full coverage. Ashley was on the phone with both companies everything was taken care of by the end of the call. The work was scheduled and completed in the exact time frame I was given (rarely ever works out that way) and the car looked wonderful. The process from start to finish was almost to easy to believe with an emphasis on the incredible service. I hope I dont have too many reasons but visit Reliable, but if need be, they will be my first choice. THANKS RELIABLE.

jeff lambert

Excellent Service. Was in an accident end of November 2016 was referred to Reliable Auto Body by my insurance company. As soon as I called them I spoke with Lexie who was great and took it from there including paperwork, insurance calls and everything else. When I met everyone in the office they were great,a family atmosphere and I definitely knew I was at the right spot. During the process I was informed what was going on with my van and time frame to expect it back. When I received my van back it was washed and all the necessary repairs were done. I highly recommend this place.

Ashley O

I have personally had my vehicle repaired here several times, and was extremely pleased with the repairs!!! My car looked brand new!!! Thank you so much for the excellent customer service & gorgeous repairs!!! I will be sure to send my friends!!!

Joel Akers

Ashley was FANTASTIC! Best customer service ive had in ages. If youre looking for an honest shop, look no further.

Chris Stolfi

Get all my body work done there. Do an awesome job and wouldnt go anywhere else

devon dinder

Great work!