Collette
| Address: | 162 Middle St, Pawtucket, RI 02860, USA |
| Phone: | +1 800-340-5158 |
| Site: | gocollette.com |
| Rating: | 4.6 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 23
Reviews 12
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Christine MacKenzie
DO NOT give COLLETTE VACATIONS, or COLLETTE VACATIONS CANADA your business. We paid $8,000 pp for a European "Legendary Waterways" River Cruise, May 29-June 13, 2013, from Amsterdam to Budapest. While almost every other cruise and tour operator gave passengers a complete refund or replacement tour due to flooding rivers, we are completely dissatisfied with a $500 refund, and a voucher for $500 for another trip with Collette Vacations, not likely! Due to "high waters" and flooding (which had been forecast), we had less than 48 hours cruising, were stranded in Koblenz, Germany for 5 1/2 days, (3-5 abreast with other riverboats). There was no transparency, communication or CHOICE provided by Collette Vacation. WE WANTED TO RETURN HOME, but were ignored. Collette wanted to minimize their losses and bus us to Budapest to catch return flights home. We see this as a violation of passengers rights. Our trip of a lifetime turned into a terrible "bus tour" which involved long time traveling, toileting, hotel transfers, meal stops and only 2, 1 hr city tours in fresh air. Emergency vehicles on the flooded, detoured highways did not need our tour buses, and we DID NOT WANT a bus tour (I get car sick). We were not given OPTIONS, even though we said we wanted to return home. We are reasonable and understanding individuals, and have patiently waited and negotiated with Collette Vacations for almost 3 months, and are even more dissatisfied with our post vacation followup, than the vacation itself. No one on the "Executive team" is available or will return calls, including the "Executive Vice President". Google it yourself, you will find numerous youtube videos, blogs and complaints from other very dissatisfied "passengers" who Collette Vacations says they "treat like family". DO NOT USE COLLETTE VACATIONS.
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Lisset Puello
My husband and I went on the Reflections of Italy tour on 11/5/2015. The trip went without a hitch. When we got to the airport there was a representative waiting for us, he directed us to the bus driver, who took us to our hotel right in the middle of Rome, our tour manager was already there taking care of our reservation and giving us instructions (thanks Lee). It was wonderful to have a driver at the front door every morning to take us to the different sites in every town we visited, and pick us up after each site tour, (thanks Gianni). The tour guides in each city were very knowledgeable and passionate about their cities, especially Cristiano in Rome (Coliseum and Vatican Tour). We had a wonderful time, we cant wait to go on another tour soon.
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Donald LaVertu
went on the california tour oct. 12, 2015. excellent trip. our guide ann greer deserves 6 stars. fantastic young woman. she made all the difference. looking forward to another trip with collette and hopefully ann again
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Meredith Puppa
Good company to travel with. Buildings are old mill buildings..need updating
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Angela Simoes
Most knowledgeable around about world wide travel
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r gagne
Great place great travel portions
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John Divver
The friendliest employees ever!
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Shannon Curry
Great customer service.
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Earl Pina
Perfect spot
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winston swann
Nicest
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Gonsalves Moreira
Great!
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Derek Mcmurtery
Fine
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