True Blue Computers

1143 Robert M Grissom Pkwy, Myrtle Beach, SC 29577, USA

Address:	1143 Robert M Grissom Pkwy, Myrtle Beach, SC 29577, USA
Phone:	+1 843-839-3445
Site:	truebluecomputers.com
Rating:	4.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–2PM Closed

Location

Photos 10

Reviews 5

Aaron Gifford

I never leave reviews and feel bad leaving this one. Only doing so in hopes of acknowledgement from the owner and I will happily remove it. I stopped in two weeks ago will my work laptop that wouldnt charge. I mentioned I believed it was either a bad charger or a bad charging jack. My first question to the gentleman behind the counter was if he had another charger we could test it with. He examined my laptop and charger for 5 seconds and said it was the jack (inside the computer) that was bad because it was a loose fit and wobbly. He estimated the repair to be at least $120. I asked again if he was sure it wasnt just the charger itself and if we could plug it in with a different charger just to make sure. He assured me there was no point and that it was definitely the charging jack inside. I thanked him and left. To be honest Im fairly hands on and couldnt believe the part and labor for that job could cost $120. I was right. $9 part on Amazon. And took me 30 min to open the case and switch it out. Id like to believe that maybe he thought it would be more complicated and costly but lets be honest, Ive never opened up a laptop once in my life and they do this everyday (and probably could have done in 10 min what took me 30.) Well, it still didnt work. Thought to myself, maybe I just should have let them do it. This is my work computer and I couldnt get access to my QuickBooks or Payroll without it so I was definitely frustrated. Just when I was ready to give up, I happened to be in Walmart and grabbed a Universal charger for $19, took it home, plugged it in and Hallelujah! It worked! Since I still had the screws out of the laptop I decided to quickly swap out the new charging jack I had replaced earlier with the old one and just as I had expected, it worked just fine as well. All in all, between the misdiagnosis of my computers problem, stubbornness to even test it with another charger (which would have solved my problem immediately), and giving me a ridiculous estimate ($120 for a $9 part and 5-10 min of labor) and my frustration with not being able to get to my work files for almost 2 weeks (when I could have had it the whole time if he had just plugged it in like I had asked twice), suffice to say I am not a happy customer. Again, I hate leaving bad reviews. I only wanted to bring this to the owners attention and hope for some recourse on his/her end to let the staff know to exhaust the possible simple 10 second fixes first instead of stubbornly insisting on $120 repairs that arent needed and ridiculously marked up. Even with a very healthy profit on their end, $9 part and 10 min labor I would think $50 would have been more than fair, and to be honest I probably would have just left my computer there if that would have been the quote. But again, Im fairly hands on and not an idiot

Petra Harris

I have a family member in Myrtle Beach that often needs my help resolving computer issues. I live in Colorado and there are simply some things that cannot be done remotely. I bought a hard drive for him, but he was uncomfortable installing it himself. He had called around, and people were wanting tho charge him well over $100 to physically install a hard drive (which takes 5 minutes). I found True Blue based on the reviews. They charged MUCH less than $100 and did not try to sell him unnecessary services. The quote they gave was exactly what they charged for the services provided. When he tried to load the OS, he had an issue that I believed was due to a resolution issue on his monitor but I couldnt help him prove it. He brought it back to the shop, and they plugged it into one of their monitors to diagnose the issue (for free). I cannot thank them enough for their great prices and service, as my family member is on a limited income and has had a very rough year financially. I have an IT/Technical background and I have seen many companies that take advantage of customers (including the Geek Squad). It is so refreshing to have found a company that I can trust to send people to. Thank you True Blue!

Anonymous User

I took my wifes Mac Book in to get fixed. They said we needed a new keyboard and allowed them to buy one off the internet for us and install it, which we paid quite a bit for. Well we have been having issues with the internet plugin coming up and saying it is disconnected. Well they admitted to not plugging in the wire correctly, so we took it in two more times because it happened again and again. Finally my wife went back to school and it happened again. This time we made the trip to the mac store to see the real experts, and they pointed out that the people who worked on it before (being True Blue Computer Technician) lost about 12 screws from inside of our computer and her fan and hard drive were just sliding around on the inside because they failed to do the correct job. It is very frustrating and I would not recommend this place to anybody. It was an awful experience and I hope nobody else has to go through what we did with our Mac. And now we are shelling out more money for the computer to be fixed properly because they laughed at the Mac store and could not believe her computer was still running. My advice is to be very, very careful with this company.

Brokerblogger Bill

I got more than an hour service, but only charged for one hour, because of unavoidable interruptions from "walk ins" when I brought my old and new laptops into their office. Greg was very busy that day. I made the appointment thinking it was going to be simple, and a short time, to get done what I needed to get done. Well, it turns out that IE, the latest version, was not working well on my new laptop,. When Firefox and Google Chrome were installed, they worked fine. I kept telling Greg that I was super busy at that time, and didnt want to learn a new browser. But, when I saw that most of the problems that I was having were caused by IE, he was able to educate me to the valuable opportunity of Firefox, and make it easy to accept by gently leading me to make the right decision. I like it when Im gently educated to the best decision for me, because Im like most people, I resist changing from what Im used to. Greg is a true professional. I will continue using True Blue Computers for all my hardware needs!

Frank Espinal

These guys keep our store operating in top peak performance. We just had them come by our store last week to cleanup our systems as part of our operational maintenance. They are only a phone call away, if we ever have an issue and can remotely log on to assess any system problems. These guys were able to build new computer systems during our XP to Win7 conversion a few years back before the Holiday season without missing a beat. We have the highest level of confidence in Greg and his team with our business. Thank you for all you do!