Andrews Cadillac Company

Address:	1 Cadillac Dr, Brentwood, TN 37027, USA
Phone:	+1 615-373-3800
Site:	andrewscadillac.com
Rating:	4.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Know Your Heart

First of all I have bought five Cadillacs. I have referred three family members who have also purchase Cadillacs. All brand-new might I add. Little did they know but I am due to buy another Cadillac in 3 . I felt they were rude in the body shop. I have had previous experience where they were not very welcoming on the sales floor before. But I had sent visited and actually met mr. Andrews and felt maybe I was under the wrong impression. So went back and I had an oil change done and the service department was very nice so I thought maybe Ill give them another chance there unfortunately I will not be back. I will not buy my next Cadillac from Andrew and I probably will be buying another Cadillac when I purchase a new car in three months. The only person that was welcoming was the lady in the actual service department that gave me directions, oh and another customer I chatted with. Yes us Caddy owners are weird we do like to talk to one another and socialize, even make recommendations to one another. The body shop mgr Im assuming, spoke down to me the entire time I was there. They refused to even give me an estimate like eberyone else does--until they tore my car apart. I was tapped in the back end by am SUV. Surface damage only. It was clear to me they wanted to force me to get in there, tear the car apart and he said then if they needed more parts or whatever they would call the insurance company and tell them period. Basically trying to force me to get the work done there before I got an estimate. Or before I could check around and mostly so I could discuss It with my insurance company. Maybe I got the wronf idea, but in my opinion it sounded to me as if he was going to jam it to my insurance company and I dont like that I felt uncomfortable like that. There was simply no reason he couldnt give me an estimate and add to the bottom of it just like anybody else estimate would say that if they did the work, and they get in there there may be a few other things that could come up underneath the bumper once they took it off which is reasonable and acceptable. That they wouls have to contact the insurance company to get anything additional approved--But refusing to do an estimate until later when the car could be completely torn apart (which He made known that could not be done for at least two weeks) in order to force you to get the work done there is unacceptable. He also let me know they had plenty of work ( meaning we dont need your business) and I stated O would be purchasing a new Cadillac soon, my 6th. As I was leaving..instead of saying wed lo e to have ur business. We appreciate your loyalty, instead he says thats nice. I said in other words you care less. And THAT MY FRIENDS IS MY OPINION OF ANDREWS AFTER GIVING THEM 3 chance over 3 yrs in 3 diff departments. I will say the service department was nice and quick. One day I hope Mr Andrews or his family that is overseeing the store sees this and has a meeting letting every single one of their employees know from every single department of it were not for repeat customers we wouldnt be here. You wouldnt have pay checks so treat them kindly. Treat them like you are happy theu choose Andrews over another GM dealership b/c theres many. Dont talk down to them. Dont speak as though youre better than them. Treat them as though you want them to come back and be life long customers. Treat them like theyre part of your family.

brittany parker

I brought in my Cadillac CTS because it had significant damage to the front and side due to a hit-and-run. I was impressed with the overall ease of service as well as with them providing me a ride to the nearby Enterprise for a rental car. I brought my car in on a Monday and received a call Tuesday afternoon that it was ready to be picked up! I was impressed with how quick the turn-around service was as well as with the professionalism of all staff involved. My car looks like it is brand new and couldnt have asked for more efficient and professional service. The only thing that kept it a 4 star as opposed to a 5 starservice was that I was surprised that Cadillac did not offer a courtsey vehicle (which, given the circumstances was not a huge inconvenience as my insurance covered a rental car) and think that would have been an added bonus. Further, on Andrews Cadillac collision center website I read that all cars are "thoroughly cleaned" and although my car stays relatively clean and it looked as though it may have been vacuumed, by no means was it "thoroughly cleaned." Obviously, getting repairs at a dealership and owning a luxury brand car, repairs will be expensive. That being said, the repairs on my car was several hundred dollars over what I assumed it would cost and was surprised by how expensive it ended up being. However, my car was returned quickly and I cant even tell my car was ever even damaged. Overall, I received excellent, professional, and hassel-free service and will definitely continue to use Andrews Cadillac for future needs.

Larry Bennett

WARNING: Terrible – Terrible - Terrible! One of the worst and most costly experiences of my life. My transmission went out and was replaced by Andrews Cadillac in Brentwood, TN, but incorrectly! Their mechanics ignored the Manufacturers Bulletin and put the new transmission in incorrectly which then blew out the Transfer Case. This was after which we were told several times by their Service Advisor that the car was perfect, but just a few days later wanted to charge us to fix their mistake. I had to drive the car from Tennessee to Florida to the Cadillac Dealership with only two wheel drive to fix the mess they made, at another cost to me! I have contacted the owners at Andrews Cadillac and they refuse to listen or to take care of their mistake. This is the short version of the horrible way they did the work and the way we were treated by this company! I have full documentation which has been higher now been forwarded to Cadillac and General Motors. I have been in business for over 40 years and have never seen such a pitiful excuse for a professional (?) business. THE ANSWER BELOW FROM THIS OWNER IS A STRAIGHT OUT LIE! WE WERE TOLD ON SEVERAL OCCASIONS BY HIS SERVICE STAFF/MANAGEMENT THAT OUR CAR WAS PERFECT AFTER THEY PUT THE NEW TRANSMISSION IN. THEY DROVE IT HOME OVERNIGHT AND A FEW DAYS LATER THE MANAGER DROVE IT TO LUNCH AND THEN GAVE ME A PERFECT REPORT. SO SIMPLY SAID, THIS NOTE BELOW FROM THE OWNER IS A STRAIGHT OUT LIE - BEWARE OF THIS PLACE!!!

LaQuetta Richburg

Discrimination, Very rude I scheduled an appoint for 9/20/17 at 12:00PM, I arrived at 11:50PM. When I first arrived at the service location, I was not greeted, then finally 10 min after standing, Bridget Miller asked if she could assist, I explained what I was there for she pulled up my name and advise, Im not the person who can help she doesnt even work here, and I cannot get to your vehicle today nor do we have a loaner car. I asked why I didnt received a call to inform me, and she states well she no longer work here so the appointment was missed. Bridget Miller was very rude, there a way to talk to a customer regardless to race, she could have apologized but she did not, I feel like if I was of different race I would have gotten better treatment. Her attitude is very unprofessional. I will no longer do business and will make sure friends family and other buyer stay clear of this place.