Whaley Body Shop
| Address: | 5300 Alabama Ave, Nashville, TN 37209, USA |
| Phone: | +1 615-298-5437 |
| Site: | whaleybodyshop.com |
| Rating: | 4.3 |
| Working: | 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed |
Location
Photos 1
Reviews 10
KA
katierog1
My experience at Whaley’s was wonderful from start to finish! They truly set the bar. I had an appointment yesterday afternoon (7/20/17) for an estimate on a large dent to my back door. Upon arrival, I was greeted by a technician who kindly directed me to the front desk. The check-in process was simple and easy, and the receptionist was friendly and conscientious that I only had 30 minutes before I needed to return to work. I went with the technician to assess my car and he listened carefully to my preferences as to how I wanted the dent fixed. I wanted the dent removed, but didn’t mind the paint scratches. I was directed back to the waiting room, and after about 5 minutes, the receptionist kindly asked me if I was doing ok on time. Although the waiting room was buzzing with individuals coming in for estimates and other services, each customer was attended to immediately and professionally. Before I knew it, the technician came back and told me he had already removed the dent from my back door, free of charge! I could not have been more excited. The door looked almost perfect. I thanked him profusely for the amazing service and felt inspired to share this wonderful experience with others. I highly recommend this body shop and will return for future services! Thank you Whaley’s!
MI
Mitchell Garrison
I brought my car here after a collision with a deer. I read numerous reviews that were all positive so felt comfortable having Whaley complete the repair work. I must say I have been very disappointed. I lost track of how many times I had to bring the car back for different issues. Debris under the paint on the fender and mirror cover. The hood not painted around the edges, black primer showing through. Paint runs on the door and mirror covers. Paint over spray on the door jams and gaskets. The hood does not line up properly. The drivers door is misaligned. The horns were left unattached and banging against the condenser coil. Every time I brought the car back to fix one issue, I would get home and find more problems. For months I was putting my car in the shop every other week. This is my daily driver and I expected it to be repaired right the first time. The people were pleasant enough to deal with, but many of these issues have never resolved. Please save yourself the frustration and find another body shop to take care of your automobile.
CH
Christina Hodge
So far not so good - I called to schedule an appointment 10 days in advance and gave the person that scheduled it all of my information, including the claim info. He stated they would look up the claim information and prep for what the car would require. I show up with my car on the agreed upon date, and they dont even have me in the system, needless to say, no prep done. I wait a week and call them for an update - turns out the part have been sent to the wrong shop and now my repair is at least a week delayed from the original estimate of two weeks. No proactive contact as I was promised if there was going to be a delay, I wouldnt know this fact if I hadnt called to get an update. I went to Whaleys because of the amazing reviews, but so far a bad situation has been worse by their lack of communication. I am hoping the repair work is wonderful, because the service thus far has been a huge disappointment. .
DO
Doug Hill
I have used Whaleys a few times over the years. This is an excellent shop. The quality of the work is outstanding. For most of us, our cars are our second largest asset, behind our home. Bad body work devalues that asset greatly. Whaleys work is excellent. I also find the pricing for the work is pretty much on par with others. After service is good. I had a small "after repair electrical issue" and they gladly took care of it as promptly as they could. Your car is returned to you all clean and shiny. Maybe one of the best things is that you can always get them on the phone. You are never made to feel as though you are a bother. The staff is very easy to deal with. VERY HIGHLY RECOMMENDED
RO
robert allensworth
Whaleys reopened a closed/unfiled insurance claim so that they could file for charges more than twice their estimate of repair without contacting me. To quote the owner, "We would never contact you about more charges if were working with the insurance company". To quote the shop manager, "Of course we up the charges sometimes when were working with insurance." I was not filing a claim under my insurance, yet the shop decided to take advantage of the system and held my vehicle hostage until I paid one way or the other their trumped up fees. I dont blame the employees, I blame the owner. Do not work with them at all.
NA
Nathan Knop
I was visiting Nashville for the weekend when my vehicle was hit in a downtown parking garage. I needed to return home to St Louis that same day and needed an estimate for insurance reasons before I could leave. The staff at Whaleys acted professionally and extremely friendly. Mark was very helpful and took the time to write up an estimate and make sure that my vehicle was safe to drive home. If I lived near Nashville I would definitely use their services when needed. Even though he was making no profit from me, he helped me get back on the road so I could get home. Hospitality at its finest.
CH
Charles Bond
While backing up, I scraped the side of my Toyota on a retaining wall. The passenger-side door would barely open, but I didnt do anything about it for months -- fearing that I would need a new door and that it would cost thousands. Then I took my car to Whaleys. I explained the problem, and a technician had a look at it. He said "I can fix that!" and proceeded to do so in 5 minutes. He charged nothing for the repair. I cannot say enough about the honesty of this repair service.
JO
John Fullington
Great workmanship, true professionals! I had taken our car to another body shop because a friend of mine worked there. They did a horrible job on the repair. Whaley was kind enough to go behind them and repair our car right...the first time. Blake was very kind and understanding, worked with us and kept us informed of the progress. I could not be any happier with the repair work they performed. I will recommend this body shop to all my friends and family!!
MA
Mark Boron
I brought my car here for an estimate today and had a great experience. It only took about 20 minutes and the technician who inspected my car was nice and took the time to really scrutinize the damage to my car. He also explained things along the way and made me feel confident they would address everything. I havent had the work done yet but if this initial visit was any indication I am hoping for the best.
JO
John B
I cannot comment on whether they are a good shop or not but I can comment that they are an insurance body shop. Custom work is out of equitable price range as, instead of quoting the job, they go right to the insurance cost book and quote you what they would charge your insurance company. You want a piece panted that is say, 1 foot by 2 foot? $350. Thats what the book says it costs...