American Plumbing of Nashville

Reviews 7

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Daniel Kaae

I called American Plumbing a couple years ago when my septic pump quit working. After paying just shy of $2000, they replaced my junction box with a jb plugger model mounted to the outside of the concrete lid to my pump tank, pumped the tank twice, and replaced a ground wire. Although I wasnt happy with the price I was just glad we could use the bathroom again. I was told I had a 1 year warranty on labor and a 5 year warranty on the box Then a few weeks before Christmas the tank quit pumping again. Since I had used them before I called American plumbing again. They told me that water had got inside the plugger box and that it needed to be replaced. I asked why that would be since it was suppose to be an waterproof box and they said it was install incorrectly or the box was defective. At that point I showed them my previous receipt and asked if the would fix it for free since I had already paid for it. The guy who came out was very friendly but said that they wouldnt cover any of it and I would have to pay again. I attempted to negotiate I even called jb plugger (the junction box company) verified the warranty on the box and tried to get them replace it but they said it would have to go through American Plumbing since thats who I bought the box from. American Plumbing would not budge. They wanted me to pay close to $600 for the box and installation ( same cost as before only looks cheaper because they did not have to pump or do anything with the ground this time). Refusing to use them again I called Butchs Electric and Plumbing who agreed to do it for $100 and I had to buy the box. When Butch removed the old box he showed me where the JB Plugger box had a place the wire when through and that was seal by a gasket washer and a nut. American Plumbing did not use the gasket washer and nut but instead just use some silicon gel to seal the wires. This work for a while until years of the water rising and lowering popped that silcone gel piece out of the hold and allowed water into the box. I had contemplated taking them to small claims court because I feel I had the evidence to prove that they should at least pay for the box, but I came to the conclusion that the court would probably only rule for the cost of the repair which using Butch was only around $150 and I would like have lost more than that with time off work. I write this review to warn others about American Plumbing. If you call them they will likely fix your problem but you will overpay, wont receive quality work, and they will not honor their warranties.

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Angela Smith

I recently had American Plumbing come to my loft in downtown Nashville to replace a faucet in my bathroom. When I phoned, I asked how much the service would cost. I was told that they would have to come to my residence, and give me an estimate. When the two plumbers came to my loft, I was told that it would cost $345 dollars. I had received a $20 discount card in the mail. It took exactly one hour and twenty minutes to replace the faucet. If my calculations are correct, that would come to $287.50 per hour. They informed me that "was the going rate." They also advised that according to their company, that was a flat rate. I asked why I was not informed of that when I phoned, their response was..they did not know. If it was a flat rate, then I should have been devised up front. I have sense that time asked around, and found that this was ridiculous, and no one would have charged such a rate for such a simple job. I can assure this company I will NEVER use them again, and will most definitely advise everyone I know to never use this company. So, to anyone even thinking about using American Plumbing, DO NOT!! And, if you do..get at least three additional estimates! I am a single female, and feel totally taken advantage of!!!!!!

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Anonymous User

Hired Mr. Rooter to pump my septic tank. NEVER ever again would I use their service. Beyond being over an hour late and I had a first of the AM appointment, the technician was rude, wanted to dig where I knew the tank wasnt after he informed me that if I told him wrongly hed chage me more. Threw the dirt he dug up all over the yard, dropped his shovel in the tank and then dropped the lid in the tank. He didnt bother to put the dirt back over where hed dug. Spilled slug all over the yard and the driveway and tracked mud all over my patio and used my hose ONLY to clean off his own boots,. Granted this is dirty work, but it can at least be done professionally with consideration for the homeowner. YIKES, stay away!!!!

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Sam Roberts

I called American Plumbing to check out my clog in the line. They dug up a hole in my yard which is illegal. I went to Murfreesboro and checked with the state. I was then informed that digging wasnt allowed until they inspected it. American plumbing broke the law. They also said I needed a new septic system and they left 6ft hole in my yard. The state inspected it and another septic tank company inspected it and all I need is the tank pumped. This is after the $1800 I was charged for the illegal activities they committed.

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Chad Herring

Had them out to replace a faulty fill valve. They didnt replace it (duped my wife into new seals), then charged us AGAIN when I had them come back out to fix the original problem. They replaced our fill valve with a P.O.S. Fluidmaster that created a water hammer - that ended up ruining the water dispenser and ice maker in our GE fridge. So, after all was said and done, the repair that I now know I could have made myself in 30 minutes for under $20.00 has cost us over $650.00. I wouldnt recommend these con-men to anyone.

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Anonymous User

They were quick and very competitive. They pressure washed my parking lot when they finished. That was above and beyond what I requested. Excellent service. Ill definitely call them again.

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Anonymous User

American came and fixed my drains today. Did a good job. Glad to finally have good service from a company in Nashville.

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