Master Plumbing of Tennessee

423 Waldron Rd, La Vergne, TN 37086, USA

Address:	423 Waldron Rd, La Vergne, TN 37086, USA
Phone:	+1 615-200-8320
Site:	masterplumbingoftn.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 64

Reviews 14

Kate Johnson

They do NOT have a license, and they lied about it. We had them redo a sewer line for us back in February, but they never came by to finish the job. Because we had a difficult time contacting them (after a week of it being unfinished) I went to the permit office to see what the permit says. Alas-- they never pulled one because they dont have licenses!!! We had to have another company completely rip out their work and redo it because none of it was up to code. Also, the guys who were here and did work left their trash all over the yard and made a huge mesa in our bathroom-- fecal matter everywhere, rippes the towel bar from the wall, and didnt seal the toilet correctly. We cancelled the payment with the bank to get our $$ back (thousands of dollars) and they waited until the last minute to counter our claim, not giving us time to refute anything so we were trapped paying the claim. So, they got the money back and we were forced to pay them. SCAMMY disgusting business!!

savon osborne

I will have to agree with Spencer Holleman, communication is lack luster at best. I too used them as a referral from my home servicing provider and was given an arrival time of 9 am for may appointment. My appointment day arrived not call not show and i called them at 11 where i was informed that my appointment time was 11-1 ( this was not the original time given) I informed them that i needed to be at my 2nd job at 4pm. At 2 pm no one had called or shown up to assist with my plumbing need however at 2:45 i did get a call stating that the tech was on his way , she stated the had an emergency, however still no call was given to me and it appears that maybe business is good, however not enough techs to fill requests. I graciously declined as i had to be at work at 4 and simply no longer wanted service from them . I now feel that it may have worked out for the best as i may not have been happy with the quality afterwards based off of the additional reviews left here.

Ian Baxter

I havent had a good experience. This is going through my home warranty . Came to do leak detection. He said he thought it was under the concrete but he didnt give me an exact spot where leak was. First employe thought it was inside under concrete guy with leak detection thought it was under walkway. Leak section I expected and exact spot where the leak is at do not want to bust sidewalk up or tear up all concrete in my house to find and fix a leak. Leak detection guy should have marked the spot where leak was at not give me his best guess. Now home warranty said they have done there job. I was told to use American leak detection. Hopfully they will prove home waranty and plumbers wrong so I can look into lawyers. I think home warranty got what they wanted to hear. Few plumbers the all told me to use American leak detection they where really the only company that did leak section on slabs.

Spencer Holleman

I had to use this company b/c of my home warranty. The communication was not great on setting the appointment. I often had to call multiple times to follow up on appointment times since they wouldnt call when they said they would. When someone finally came to the house, they said the issue was just an old wax ring, even though we showed that it wasnt just leaking but bubbling when flushed, which implied bigger issues. Now a few weeks later, were having the same problem and asked for a new plumbing company from the home warranty company. The new plumbing company said the whole toilet was installed wrong initially and theres a lot more work that needs done to fix the issue. I would have expected that to be spotted/known by Master Plumbing the first time around. Ill avoid this company in the future.

Amanda Phelts

Called in for a complete outside redone pipe to be done so i can have water for my house that needs to be put on the market and the Customer service is horrible a friend of mine went through them for her houses she flips off a different website and referred them to me and said christy would help any way she can even with jobs they do not do go figure christy no longer works there i was told i would get a call back with a price and work out dates to be done as i know its a big job i never got a call they are horrible this company will not get service with the attitude and rude woman i spoke with workers 5 stars customer service 0.

nathan ladnier

I am glad to give a 5 star rating to them! Our plumbing backed up from the main line and we couldnt use bathrooms or shower. Glenn came out to our house on a Saturday to find where the blockage was and discovered it was tree roots in the line. He was really nice and caring and lined up all the equipment he needed so that on Sunday he could start digging. By Sunday evening he had new lines put in around the tree and all our drains work great now! He knew exactly what he was doing and was extremely professional. I totally recommend Master Plumbing to anyone with any problems!

Miss Betty

I recently did a review for Master Plumbing on their customer service. I was contacted immediately by the owner Mr. Tice and he resolved the communication issues I had. I am happy he contacted me so quickly to get things resolved and moving in the right direction. I myself am in customer service and I know how important it is because the customers and clients are first greeted by representatives of the company. Again, thank you Mr. Tice for contacting me and helping me move forward with this process.

Latoria McKenzie

This company is contracted by our rental angency and have failed to contact renters in a timely manner. They will call and say they are on the way and then never show up! The nice lady that answers the phone will have every excuse under the sun why the technician was unable to make the appointment! I dont know how this company has been rated 1st in customer service because they dont have any!!!

Natalie Watson

Glenn came out on a service call through my home warranty. He was wonderful. At first the home warranty company said they wouldnt replace my garbage disposal but Glenn solved the problem and I ended up with a brand new replacement. He was patient and waited whole we sorted it out with the home warranty. I would recommend this business to anyone. A++

NurseJulie s

Our home warranty company sent out Master Plumbing of TN for a service call due to hot water and garbage disposal leaking. Both gentleman did a great job and worked hard. They were able to replace my items that day.

james lee

They did great job for me and came in on time, and gave me a great price. Appreciate! I will definitely recommend them to my friends.

Glenn Tice

Master plumbing showed up on time and did a excellent job installing my water line fast and efficient 2 thumbs up

Andrew Diller

Could not be happier with the service! Best contractors I have ever worked with for any project.

Jeff and Ronnie were great. Professional and got my plumbing issue solved within 30-45 minutes.