FedEx Office Print & Ship Center

1595 Gallatin Pike N, Madison, TN 37115, USA

Address:	1595 Gallatin Pike N, Madison, TN 37115, USA
Phone:	+1 615-865-8994
Site:	local.fedex.com
Rating:	3.1
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 15

Reviews 21

lonnie courtney

The Madison location employees will try to extort you by refusing your package and try getting you to pay for new packaging and increased shipping charges. I went to this Madison location to ship a box of softball equipment back to the person that shipped it to me via FedEx. I arrived about 7:30pm took the box in and the worker refused the box and because there was a rise on the top from the catchers mask inside. She offered to rebox it for $12. So then I asked about shipping in the new box and because it a larger box it went from $15 to $32 to ship it. She attempted to justify the new box with scare tactics stating it rides on conveyor belt and big boxes will crush it and destroy the contents. I still refused to pay the additional charges and left. The next day I went to the FedEx office location in Bowling Green KY after work. Asked the employee if there was any problems with the box. He said the box had no issues and I shipped the box for $15 and it arrived today safe and sound.

AJ Mullen

I am regularly printing and shipping through this FedEx. I have ALWAYS had a great experience with these folks. Fatima or Jessie is usually who helps me and they have always been so helpful and sweet. And the other employees that I have worked with have always been professional, courteous, and helpful! There have been several times when I thought for sure that my package would be late (which is unacceptable for my type of delivery) and none of my deliveries have EVER been late. ALWAYS early, even the week of Christmas! These have been my experiences at this FedEx and I go there and I go a lot! Thanks FedEx team! Youre awesome!

Jessie Obert

I actually am an employee with FedEx Office and the rivergate/Madison location was my former store - I just to tell all of the people who have left good reviews thank you for your positive feedback and we greatly appreciate your business. I also wanted to say to those who were not satisfied with us, please let us know how we can improve so that your next visit will be better. We truly appreciate all of your feedback both good and bad, as it helps us to identify issues that we may not have realized were there. Thanks again for all of your comments and reviews!

James Cowden

Needed to print off a PDF. When I went to open it, it said Adobe reader needed to be updated, but of course the computer wouldnt let me. I grabbed the help to assist me, they said they couldnt do it either. I asked plainly if there was any way I could open and print this basic PDF at this location - they said no. A print center that cant open PDFs, totally unacceptable; unbelievable. What a complete joke.

Karol Stopinski

I`m sending package abroad every once in a while. It always goes through fedex. But recently i moved so this is my nearest location. They refused to take my package should i not pay for repackaging or not repackage myself. Other locations were not making any problems and my package was always delivered without a scratch.

Theron Humphrey

Spent 45min trying to login to their copier via the digital cloud kiosk but that wouldnt work, and then I tried a desktop computer, which they wanted to charge time for, but that didnt work either. In the end none of their tech worked just to print a few simple pages.

Candyce Roberson

There two days in a row and the staff was helpful and friendly both days, even late Sunday evening when Heidi worked alone to help a crowded store. Just left the 24 hr store in Donelson, and the customer service was awful. Ill continue to use the Rivergate location.

lindsey tocco

I use this as my personal copy service for personal and school related needs. I have never waited longer than about 2 minutes before being helped and the customer service staff is knowledgeable and friendly.

George Juodenas

I go to this location almost every day because my company uses it to send parts I need for service work. The staff is amazing, always friendly and helpful even when they are overwhelmed with customers.

Roland Hairston

I called today and was pleasantly surprised that color copies start at $.59. Thats less than UPS Store ($.79) or Pro-Graphics ($.89). Same as Staples.

cape rocker

Computers were down. .89 per copy to scan to flash drive. Went across street to Office Depot. In and out in minutes - .25 per copy

Kaytlin McELhiney

The staff was not as friendly as I would have thought and they were not as helpful either

Canon Man

The service was ok had better but the price was good and the next day delivery was great

Jennifer Hall

Copier got jammed multiple times. Under-staffed. Manager was rude!

Glenn Morazan

Easy, fast, great costumer service, in and out in 10 mins or less!

Lindsay Farrer

Always have great service & my large posters turned out amazing.