Auto Art of Smyrna
| Address: | 2569 Highwood Blvd, Smyrna, TN 37167, USA |
| Phone: | +1 615-355-8889 |
| Site: | autoartbodyshop.com |
| Rating: | 4 |
| Working: | 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed |
Location
Photos 1
Reviews 6
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Ian Higgins
If I could I would give this horrible place "0stars" I ran over tire tread late one night coming home and my insurance told me this was the best place in my area.. Well the head mechanic told me he would have the parts on Tuesday and the car done on Friday Well all week never heard from them Thursday came and never received a call So I never got my car so that Friday I call them and the head mechanic tells me he didnt get the parts till thursday night and could install them till Friday morning ... So why didnt you call me to update me on this I had to be the one to call to get the update Well after I pick up my car I found deep scratches on my hood and headlight (same side) I went back in and the head mechanic was asked to check it out He told me that they didnt do it because he has surface rust If you know anything about rust Surface rust forms immediatly Because of TNs humidity and rain weve had So after telling him over and over that wasnt there he told me hed fix it and that I should call some time next week 30mins in advance to have him fix it So MONDAY comes and I tell him at 11am Id be there at 2pm (3 hours advance) and if that was alright he said "yes sir" so I get here at 1:58 and he isnt even here They tell me hes at lunch..... Are you serious What are you hiding from me?? So they bring out another person to check it out and he tells me the same thing "Oh we didnt do that" Well it wasnt there when you picked it up so someone did it... Ive been fighting this battle With lack of communication and absolutely no regard to my personal vehicle I wouldnt recommend this place to ANYONE
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Andrew Crowder
These people cannot write an estimate correctly nor can they keep a completion date. They were off in the estimate by $7,000. They then proceeded to tell us it would be done in 17 days when in reality it took them 64 days and in that time period it sat for 2 weeks and was never touched. I went down there weekly after the original 17 eta and asked them what was taking so long. They gave excuses of ordering wrong parts at least 4 times and repeatedly told us there was damage than they thought and proceeded to tell me that it was the biggest repair they have ever done. Every time I went down there they acted like they had no clue how to fix it. The interior was dirty and storage of interior materials appeared careless due to how dirty it was (it was clean when we brought it in). While they did repair the damaged portion of the vehicle they in the process chipped and scratched in several places with on of the chips being on the bumper that they painted and a chip on the door which should have been fixed because the door hit the buckled quarter panel. The lift gate was set correctly and did not raise all the way up. They also didnt line up the fuel filler neck correctly. It was off center and you could see an obvious gap. So to conclude if you want an accurate estimate, a speedy repair, and want your interior looking the way you gave it to them, please, take it somewhere else. Overall very disatisfied with the time it took, the storage of the interior pieces, and the time frame it took them. Would not recommend to anyone
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Kathy Hammon
I would like to give a huge shout out to Auto Arts of Smyrna. It had been many years since I had purchased a new vehicle. As a working single mom of two I had put it off till I had no other choice. After the dealership called to say ok to pick it up, I was so excited and I ask my son to go with me. Unfortunately, we didnt make it home, due to colliding with a large deer who totally destroyed the front of my new car! We both was devastated and in shock but thank God we were ok. Unfortunately my new car was not. I was very concerned about the condition and future of my car. Auto Arts of Smyrna was highly recommended to me. I am very pleased with my decision to trust them with the work. More importantly, I appreciated their empathy and professionalism and the time they took to fix my car. Scott and all the staff were confident and always assured me that my car would be taken care of. I recently received it back, and it looked great! They did an amazing job, I was very pleased as well as appreciative and would highly recommend this body shop to anyone in the future who wants their car fixed with the care and experience I saw with mine. Thank you Auto Arts of Smyrna.
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Lionel Pitts
The did a lot of half-assed work on my car. When I got my car back the speakers on the drivers side of my car no longer worked. 3 different trim panels on my drivers side door were either broken or damaged. They tried to glue a panel back and pass it off to me as if I would not notice. Brian tried to act like it was already like that, but for some reason did not put up much of a fight because he knew they did it. Screws were over-tightened which broke plastic pieces. The car clearly had sub-frame damage which is the metal underneath the fiberglass. Initially they made absolutely no attempt to repair this damage before they slapped a new body panel on top. Its like having a cake with misshaped bread and slapping icing on top. That will be a bad looking cake right? Brian tried to convince me, oh the fiberglass will take shape automatically and all this nonsense. Auto Art of Smyrna is a joke and DOES NOT CARE ABOUT THEIR WORK OR YOUR CAR. I waited a month for this 1 star service.
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Joan Wallace
It was two weeks before they could take my car. I dropped it off June 29. No follow up whatsover and I had to call them twice to see what was going on with my car and tried to find out when it would be ready. I expressed my irritation about no follow up and was told by Scott, who was very irritated with me, that it may be ready by Friday. I had just complained to my insurance company and they left a message for me saying that they were told that it would be ready on Wednesday! I received a call this morning saying that it wont be ready until Monday. When I dropped my car off, the parking lot was so full that people were parking anywhere they could and only 3 customers and myself in the office! I filed a complaint with my insurance company and will never use them again.
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Seclanda Gellineau
Having moved here from out of state, I did a relatively thorough search for a body shop to repair/replace my front bumper (and underneath it) and damage to my headlights. I visited several shops, got estimates and discussed with the repair shops and my insurance company precisely what needed to be done, what parts would be used (new vs. used) as appropriate to get my car looking great again in a minimal time frame. Comparatively speaking, I was most impressed with my findings from Auto Art. I gave them the business and they came through like a "champ". They kept me abreast to what they were doing and gave me an accurate time as to when my car would be finished. My care looks fabulous. Thank you Auto Art for a job well done!!!