Copy Pack & Mail

433 Sam Ridley Pkwy W, Smyrna, TN 37167, USA

Address:	433 Sam Ridley Pkwy W, Smyrna, TN 37167, USA
Phone:	+1 615-220-1000
Site:	copypackandmail.com
Rating:	3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 11

Reviews 17

YandG Enterprises

Because we are a small business and believe in promoting and supporting other small businesses, we chose to use Copy Pack & Mail to handle shipping for our auctions. Seven days after taking items to this store, there are items that have still not been shipped. Items that were bundled together and had an invoice attached clearing stating that the items went to the same person and needed to be shipped together were instead shipped separately. We have been inundated by phone calls from our customers who state they cannot get a return phone call from anyone at Pack&Mail and have been unable to get a tracking number for their items. We have also asked for return phone calls on several occasions, and we are still waiting for those return calls. We will definitely use a different company for our auction next month, and all auctions in the future. If we are asked if we could recommend Pack&Mail, all we can say is if you are a business that does a lot of shipping and want to keep your customers satisfied, you may want to seriously consider another shipping company.

Charles Ishman

I had a package delivered to them and when I went to pick it up I was treated like my business was not appreciated. The older lady acted like it was a bother for them to receive my packages. When I asked her if they had a standard pricing sheet for their business services her reply was "If we had such a list it would stretch around the world." I called to set this delivery service up and I was quoted a per package price of $3.95. She acted like I was trying to cheat them. She was very unprofessional from the start. If it happens again Ill take my business elsewhere.

R Lynn

I went there to quote a package that I needed to ship. While they were very nice, I was disappointed with the price to ship via USPS, especially since I thought it was going to be MUCH less. I ended up just going to the post office and found out it was $12.00 LESS to ship with them rather then using Copy Pack & Mail to ship via USPS (exact same service). I feel thats a HUGE upcharge that isnt worth the time to go there.

Mack Hagewood

I went to have an item packaged for eBay. I was never told the cost,and was waited on by a very old,very slow person who did not have any customer service knowledge. I was not told the cost($16.00)for a box and peanuts until I was to check out. I expressed my displeasure and was told no problem,they would unwrap my package for an additional $35.00.This business rips you off/be careful! (Postage cost extra $15.35)

Kevin VanHeulen

I dont get why people complain. If they are working with someone ahead of you they cant bring you a water and make sure you day is going well. When its your turn they work fast and get the job done. I have never had a bad experience and they always help me and offer solutions for my shipping needs. Usually if you smile first they will to.

Eddie Saychantha

This place is HORRIBLE. I have dropped off a package almost 3 weeks ago & they STILL HAVENT SENT IT. No sign of confirmation or tracking details. I bet you they probably still have the package because from the other reviews here are about an old lady & slow workers. Going to go & check if they still have the package.

Anonymous User

THIEVES!! PLEASE READ BELOW. THEY STOLE MY IPHONE 4. $400 THEFT. I recently mailed my iphone 4 from this location. They boxed it for me. When I left they assured me that they would mail it and refused to let me place tracking on it. The USPS never received the box. THEY STOLE MY PHONE!!! $400 THEFT! DO NOT USE THEM.

Jeff Hagan

Agree with the other reviews. I have been treated poorly each time I have visited. They clearly must have more business than they want since the attitude is certainly not one of customer service. They make you feel like youre bothering them. Recommend that you avoid at all costs.

Lunitic Recordings

Everyone Gets a Few Stars Because - No Outside DropBoxes. Blame FedEx False Advertisings leading to small business that do not own Outside DropBoxes and Map out there non-affiliation in disregard to misleading small business criteria.

Textile Fabrics

Great place to ship packages. The friendly staff is very helpful and you do not have to wait in the long lines like at the post office. If you need to ship or mail something, Copy Pack & Mail will help you with your shipping needs.

N J

The older lady that helped me was Very Rude and not friendly At All. On top of that she over priced my shipment! Save yourself time and Money by going directly to the post office. Dont go here!

Ling Tang

Friendly, knowledgable, and helpful staff. Its my go to place for shipping packages, faxing papers and making copies. Highly recommend Copy Pack & Mail

Memories Bar And Grill LaVergne TN

Was in there 9-7-2016 , only one person working,she was busy,yet totally professional and very pleasant. Kudos to her

Sarah Barnett

I have always had a great experience here! Friendly and caring service! :)

Michael Olsen

Excellent service, even stayed late one day to let me drop packages off.

Linda Oliver

Always friendly service. Good prices.

FaithandRyan Newman

They are amazing there!!!