Dry Clean City

3321 S Collins St, Arlington, TX 76014, USA

Address:	3321 S Collins St, Arlington, TX 76014, USA
Phone:	+1 817-801-0470
Rating:	1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed Closed

Location

Photos 9

Reviews 5

Anonymous User

This business took 8 of my pair of dress pants, "which were quite expensive" and altered them shorter, when they were clearly told to let them out. When trying on the pants, I pointed out that they went the wrong way, they made them shorter instead of longer. Before the final fit, the manager had cut off all the extra cloth rendering these pants totally useless because the alterations could not be reversed. I told them where I purchased the pants (which is about 2 miles from there store) and left them the pants so they could go purchase the same brand, name per brand name, original size per size. After weeks of needing dress pants for my work, I purchase the pants myself and presented them with a bill for six pair, trying to be fair and reasonable. The cost of the six pair which are not off the rack pants was $870.00 . Again, I told them where I purchased my pants, left them my old pants to compare brand name per brand name, and I gave them the store managers name where I purchased them so they could go in the store themselves, compare the brand names and also look up my previous order so they could see I purchased my 8 pair of pants they ruined from this very same store. I also gave them a copy of the receipt printed by the store cash register showing that my debit card had been used to paid for my replacement pants. I paid $80 dollars to have these pants altered by a business that has now ruined 8 very expensive pair of my pants. If this business would have practiced good alteration techniques, they would have not cut the extra cloth off from the legs of the pants until the final fitting. In this way, if they did make a mistake, it could be corrected. Their lack of competent knowledge in good alteration techniques ultimately has caused me extensive financial damage of almost $1,000.oo Their insurance deductible is over a thousand so this company decided not to cover even 6 of my pair of pants and/or even reimburse me for charging me to ruin my pants. The owner of the shop called me personally and told me he would reimburse me for the pants and the cost of alteration but has not made any creditable efforts to do so. ************ STAY AWAY FROM THIS BUSINESS ************ I am now entering a phase in which I am having to sue this company in small claims court for damages they cost me personally. Their business practices seriously lack the professional approach to alteration techniques that do not harm their customers, and the management and owner never answer their phone, thus making it impossible to communicate.

Castro Law

Be ware when you left cloth for dry cleaning. At least once they miss place my clothes and took them at least three weeks to find it. I gave them another opportunity to get their act together but they disappointed once again. This time they destroy a ralph lauren dress shirt that cost me $85.00 plus tax. I address the issue to one employee who i know works there for at least 5 years. She responded by laughing at my face and when i presed her she acted like she didnt understand English. To me that was even more insulting now she is insulting my intelligence. When I discuss the issue with store owner it ended even worst. She claimed she raised my concern with employee who happens to be related to owner. Owner state that employee remember seeing shirt already damaged before he iron it. When I confront her and ask her why will someone iron a shirt that as alleged was already damaged and dont tell anything to ownwer. She stared at me and came with another bs excuse. Before you make a decision please compare my rating with the rest of them and make your own conclusions. Thanks

Ashley Shaver

BAD! Mother been coming here 4 a while bc in & out fast. I started bringing my child NEWMAN uniforms, something as simple as toothpaste would still be on a red shirt. Yesterday, I dropped 3 white shirts, they had some dirt & few food stains, I told the lady that took them. Mother picked them up & it was as though they ironed them and handed them back to us. They said, well do them again, HELL YEAH youll do them again if you think were going to pay $11 for 3 shirts & keep coming here. So what if their fast, their service is not good & the language barrier has nothing to do with your sight & the fact you can still see dirt on a supposedly clean WHITE shirt. THEY do not deserve ONE star.

Mari Martin

Stay away!!! They ruined my silk blouses by washing them instead of dry cleaning them..

Victor Puebla

They laughed when I walked a bit passed 9am and asked I could pick up at 5pm......