Extra Space Storage
| Address: | 1712 W Randol Mill Rd, Arlington, TX 76012, USA |
| Phone: | +1 817-277-8000 |
| Site: | extraspace.com |
| Rating: | 4.9 |
| Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed |
Location
Photos 26
Reviews 26
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Rachel Cooper
I want to be clear that the manager, Alex, is very nice and did all that he could. I WAS a returning customer to Extra Space Storage. I had a wonderful experience a few years ago and decided to use Extra Space again. I signed my year lease and paid on Friday with the intent to move in Sunday. I hired movers which is not a small fee. Once we arrived at the unit we noticed the lock had not been removed. Panicked, I called the emergency line. I spoke with a representative who said she would get in touch with the manager. She ended up hanging up on me and never calling back. I called the store location and left multiple voicemails and even knocked on the door (someone lives on site). After exhausting all options, I had no choice but to leave the facility and drop off all of my belongings at a friend’s garage. You can imagine my frustration. Alex, the manager, called me right when they opened Monday (October 17th) and profusely apologized. Apparently, he never got my voicemails OR a call from the representative. I understand that people make mistakes and the lock not being removed was an oversight. However, I am now out more money than I budgeted, I still have to hire movers AGAIN to move my stuff, and Extra Space is hardly willing to compensate me for my troubles. Alex spoke to the powers that be and told me my options were 1 free month or a refund of my admin fees. 1 free month doesn’t cover movers AGAIN. The value doesn’t even cover the cost of having the movers go to a 3rd location. Alex felt badly and offered to give me one of his $25 manager discounts which I appreciated but again, still wouldnt break even. I said I would move my belongings in for 2 free months but they weren’t willing to do that. It’s ridiculous that Extra Space cannot compensate a returning customer more for their own mistake. Couple things they dont tell you : You must purchase insurance. An extra $15 a month minimum. Also, your rates are subject to change throughout your lease.
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Linda
I have used this storage facility since it first opened, 30 plus years. The current management has the place clean and looking great. Sunday monitors the property regularly and makes sure units are secure and always knows who is on the property during business hours. I am a senior and often go by myself. It is nice to know she can monitor the property with security cameras and gets out and walks the property if she needs to. I feel safe working in the unit, even when I am alone. Great service.
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Jay Vecchio
My wife and I just left this location. We are not moving for a couple of weeks but decided to check it out, as we have never used self storage. Whitney was a blessing. She answered all of our questions and got us in on an amazing deal. Her confident and spunky attitude sealed the deal. We even told her, you have a lifelong customer. Very excited to see how the renovations are going to come along!
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Tony K
Came to get a locker for the first time Mr. Paul help me out tremendously speedy process I was in my new storage locker within 30 minutes I wouldnt recommend any other place but this place highly secure and just a pleasure to do business with them I will keep coming back with the great service that Paul continues to give Thanks A lot. Tony
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Tabitha tabi
Sunday was really easy to work with. So extra friendly. The district manager also helped me and I love how she was so humble. The store is so clean and the whole process took less than 30 minutes. I was in and out. I love it and will recommend it to all my family and friends.
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Flawless Bitchz 1st
Awesome place, great storage with great security protection this is a good place to store your stuff very friendly staff our sales rep Michelle did a great job on explaining how everything worked and also got us the best deal and we are happy thank you Michelle and staff.
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Linda Aycock
John Overton was one of the most accommodating individuals that I dealt with...was so impressed due to the fact that I am in the middle of a move which can drain a person, so having his expertise really, really was wonderful. He knows his stuff. Linda Aycock
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JB Katmi
Mgr Alex was an excellent help. He found the perfect storage space for my needs, ensured that everything fit, gave a discount and was a gentleman at all times. Because of him I will recommend Extra Space to others I know. JBK
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Drew Parks
Michelle is the best customer service agent Ive had an opportunity to encounter. She offered all discounts available to me. She personalized care for my situation to the T. #EXTRASPACESTORAGE #THE BEST
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wildcat16543
Alex made the difference. He was so welcoming and made it really easy to find what i was looking for fast. Very reasonable prices and they have great promotions going on. Very pleased so far! A+++++
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Rachel Price
John was awesome, super friendly and helpful. He was able to help me figure out what size storage space would work best for me and go from there. Super stress-free sign up and worked out perfectly.
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Dan McDowell
I was not able to make it to the facility personally but Id like to thank Keysha for making the process smooth for my daughter who came to the site on my behalf. She got a great deal.
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Su wilk
Excellent service! Worked with Paul who answered all my questions and showed me different units so I could decide which size I needed. Process was fast and easy, got a good deal.
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Carol Webster
I am a current tenant with Extra Space. Everytime I come in to make my payment. Keysha always welcomes me by name and a smile. This is always have great customer service.
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Melissa Pitts
Fantastic service and very clean! Good temperature control, too. Took care of our setup quickly. We looked at a lot of places in the area, but this one is the best!
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danielle carvalho
Alex was very friendly and extremely helpful! The facility is clean, well lit and good security. I will definitely recommend them to friends and family!
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Shannon Richards
Great place. Very clean and wonderful customer service. Keysha was very sweet and helpful.... We need more customer service like that one she gave.
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novalidreason
Jon Overton helped me find a space for my travel trailer after I got a wild hair and bought the darn thing. I was really in a bind. Thanks Jon!
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Kevin Johnson
I worked with Paul Nelson and was very pleased. His professionalism and knowledge is hard to find in customer support, nowadays. Great visit.
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Adrian Puebla
Michelle was great, very quick and polite. She even offered us chocolate and water. Extra Space is all about customer service and good deals.
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Sharon McCoy
Awesome customer service. Keysha and Alex have such a sweet personalities. They made my day and my move in fast and easy. Thanks again
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Shelli Sanderson
Michelle is absolutely amazing she was wonderful to me and my daughter it was a good experience for us both we appreciate all her help
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Sag Bartender
Keysha helped me, she was very professional and attentive to my needs. The process was a breeze! First month free, cant beat that !
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Thomas Cox
I appreciated that Sunday followed up with on available units when I was trying to down size. Great customer service as always!
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Ben Woolums
Paul was fantastic. Worked with us to find what we needed. We did have a small issue but he fixed it no problem!
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Henry Benitez
She was very good and professional and very helpful okay her name is Michelle thank you very much so I just
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