Closetbox
| Address: | 4646 Bronze Way, Dallas, TX 75236, USA |
| Phone: | +1 214-307-6677 |
| Site: | closetbox.com |
| Rating: | 5 |
| Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM 9:30AM–6PM |
Location
Photos 1
Reviews 9
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Senita Washington
I wish that I could give this company a ZERO. They are a very deceptive company that offers Free pickup of your items. It is definitely not Free. I have been a customer with Closetbox for a year. I have paid nearly $2,000 in storage fees. When I inquired about removing items from storage, I was told that in order to Access my items they would charge me to view them or pick up my own items. They attempted to justify this by stating they have workers pull my items so there is a fee associated. I paid my monthly storage fee of $163.00 on August 19th, on August 25th I was charged an additional $135.00 for removing items. Keep in mind they charged me $135 without even notifying me of the amount that I would be charged. I just happened to look in my account and my money was gone. Then when I called to see what my new storage fee was, they told me $73 because I have to have at least a 5x5 so thats the least they could charge me. None of this was explained to me when I signed up for the service. I feel completely bamboozled by this company. In less than 2 weeks they have hustled me out of nearly $400!!!! I am beyond pissed off. Not to mention their storage costs are high compared to other storage facilities but I didnt mind paying more because I thought I was getting their "Free" service. Oh and get this they claim that other storage facilities have "sneaky adminitstrative fees", but they are the ones that are sneaky. Also trying to get a delivery date or access date is a joke. They keep changing the times and the storage facility is not available on the weekend. So plan on taking off work to go across town. I had them deliver some items to someone I sold my bed to and the crew was unprofessional talking on their cell phones and using slang like "chopping it up with the customer". I have never been so embarrassed in my life. If you dont like surprises, DO NOT USE CLOSETBOX!!!
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Tala Brack
This service was a life-changer! We moved our family to Dallas and needed to keep about half of our stuff in storage (including a baby grand piano). On paper, the logistics of keeping our stuff organized (and even knowing where everything was) seemed like a nightmare. However, the brilliant people at Closetbox could not have been more helpful or ‘plugged in’. They systemically tracked everything we have stored and were able to get anything out for us we needed (double stroller! glass shelves!)- and deliver it to our doorstep -as well as add anything else to storage we suddenly seemed to find extraneous (all free of charge!). Further, the customer service was exceptional. All our phone calls were answered immediately and solutions were provided on the spot. We could not have been more impressed with Closetbox. Thank you for making our move about a hundred times easier than it should have been!
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CaroleRae Spence
I live in Virginia and our college student lives in Texas. Last year Closet Box was awesome!! Very reasonably prices and didnt gouge you for items which didnt fit in boxes. Unlike (Dorm Movers) who want to charge allot for each stand free item. This year we worked with Melissa at Closet Box to get a move in date that wasnt on exam day. Thank you, Melissa <3 Living so far away from our college student is really hard but Closet Box has made the summer move out bearable.
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Brandi E
The movers arrived on-time and were fast and efficient. They wrapped up all of my furniture and took inventory of all of my items with a sticker. I didnt have to lift a finger. Price was great too! Cost of storage and moving was combined in one reasonable price. Would definitely use them again!
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Alissa Bozza
Closetbox was awesome. The customer service is some of the best I have ever experienced. They were constantly calling to check in that everything was running smoothly. They came right to my house and picked everything up with great movers. I have been very happy with my experience.
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RaMonica H.
So far Ive only had the pick-up service and not the delivery yet. Though there were a few mix-ups with scheduling Carmen was very helpful!! I would definitely recommend this company, if you dont want the hassle of buying a truck, finding movers, and storage then go with them!
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Chad Sailer
Outstanding service. I dont live in Dallas, but won a large piece of furniture via an online auction. Closetbox helped me out tremendously by picking up the item from the auctioneer and storing it until I could retrieve it. All at a very reasonable price!
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Jenny Parman
Absolutely LOVE the service. Price is reasonable and value is excellent!
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Symphony S
Everything is as simple as they say