Cooper Spa

Address:	12100 Preston Rd, Dallas, TX 75230, USA
Phone:	+1 972-392-7729
Site:	cooperspa.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8AM–8PM 12–6PM

Location

Photos 12

Reviews 7

Laura Woods

I worked at Cooper Spa for a few months this past year and throughout the holidays season. The spa is great and the massage therapists and estheticians are for the most part very professional and kind. However, the front desk staff is a mess. The lack of professionalism from most others was an issue for me from the get go. The staff gossiped non stop in front of customers and I found myself constantly embarrassed by how unaware of their surroundings and the blatant lack of customer service skills some of the girls presented. I pride myself in doing a good job regardless of the situation and I felt very alone in this regard. Knowone seemed to care and it shows in their interactions. The real issue lies in management. Erica, the spa manager, is an amazing, genuine and patient woman. She is welcoming, understanding and kind at all times regardless of the stress/busyness level. She truly was a great manager. The real issue lies with Lisa the relatively newly appointed Spa Director. She presents herself to others as arrogant, cold, disinterested and entitled from the get-go. She seems to have zero interest in making her staff feel valued and would ignore us much of the time. We would go shift after shift and never see her set foot out of her basement office. I understand designating duties to Erica but Lisa had near to zero communication with her staff except through email. Her lack of communication made the customer service issue go unnoticed. Erica was constantly pulled in numerous directions since she appeared to be compensating for where Lisas management was lacking. When I brought concerns of mine to Lisas attention, she became defensive and replied with an excuse for each thing I mentioned. She then went as far to call me insubordinate and not a team player all for voicing the issues at hand. This and her disinterest in her staff, and lack of professionalism, was nothing I had ever experienced in a work place. Seeing no timely resolution ultimately lead to me quitting. I personally believe Erica should be in Lisas position as she works twice as hard as Lisa, is kind, and interested in her staff. I have hopes that Lisa is a good, genuine, and interested person and that upper management is just not suitable for her personality or skill set.

Jean Murphy

I made an appointment for a massage and confirmed the night before when they called me - they had my number. I arrive 10 minutes prior and told "just a moment" after waiting 20 minutes I was told they accidentally doubled booked. They had no other openings and offered a 20% discount on my next visit - that went in the trash! I was at the time a member of the Cooper center and not receive even a follow up call of apology. I had booked 2 massages in the previous month for daughter and son-in-law. I was called the night prior to confirm and WARNED if they did not show up my account would be charged - not just 20% - the full amount. It was rude and unimpre$$ive. I am also no longer a member of the fitness center as it was not worth the cost. The promise of free passes to have friend join me for tennis never materialized.

Hannah Weber

This Spa is hands down the best one I have ever been to! The scrubs are absolutely fantastic and smell so good. Vanilla Tangerine is my favorite!! I also enjoy the massages so much and Donnie is absolutely fantastic. The ladies at the front were so sweet when I was checking out and they made sure my appointment went so smoothly. Thank you so much ladies, you make my off days a luxury mini-vacation!

Laura Hanson

If you ever have the opportunity to enjoy the nail salon at cooper spa, you will never want to go to any other salon....the level of service ,artistry, expertise, and cleanliness is unmatched in my experience!

Nellie Belle

A nice spa, reasonable prices. I love it. The only problem was that they had me listed for the wrong spa a couple of times, but either way I enjoyed it.

Christian

Nice hotel with plenty of healthy food options. They massages are awesome if you can book one.

Kurt von Schleicher

Great place to swim and workout.